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All Journal JKPK (Jurnal Kimia dan Pendidikan Kimia) Jurnal Ilmiah Kesehatan Ar-Rum Salatiga PUBLIKASI PENELITIAN TERAPAN DAN KEBIJAKAN Jurnal Ilmiah Sains Riset Informasi Kesehatan Strada Jurnal Ilmiah Kesehatan (SJIK)
Novi Elisa
Department Of Pharmacy, STIFAR Yayasan Pharmasi Semarang, Semarang, Central Java, Indonesia
Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Dentistry Economics, Econometrics & Finance Environmental Science Health Professions Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Veterinary

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The Effect of Pharmaceutical Care against Patient Loyalty with Intervening Variables of Patient Satisfaction at "X" Pharmacy, Sukoharjo Regency Fransiskus Xaverius Sulistiyanto Wibowo Sutardjo; Amor Sofandi; Novi Elisa
STRADA : Jurnal Ilmiah Kesehatan Vol. 10 No. 1 (2021): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/sjik.v10i1.599

Abstract

This study aimed to determine whether there was an effect of pharmaceutical care on patient satisfaction, to find out whether there was an effect of pharmaceutical care on patient loyalty and to find out whether there was an effect of patient satisfaction in partially mediating the relationship between pharmaceutical care and patient loyalty. Data analysis obtained from testing was carried out by knowing whether there was an effect or not carried out by statistical tests, Anova test using the SPSS 16th version. The results showed that pharmaceutical care had a positive effect on patient satisfaction (sig 0.000 <0.05), pharmaceutical care had a positive effect on patient loyalty (sig 0.000 <0.05), patient satisfaction had a positive effect on patient loyalty (sig 0.000 <0.05), and patient satisfaction has an effect in partially mediating the relationship between pharmaceutical care and patient loyalty (sig 0.000 <0.05).
Co-Authors Ahmad Fuad Masduqi Aloysius Barry Anggoro Aloysius Barry Anggoro Amor Sofandi Arik Dian Eka Pratiwi Arina Zulfah Primananda Dewi Ramonah Dhimas Adhityasmara Ebta Narasukma Anggraeny Ebta Narasukma Anggraeny Eka Susanti HP Endang Sri Sunarsih Endang Sri Sunarsih Erlien Lusy Wijaya Erwin Indriyanti Erwin Indriyanti Fransiskus Xaverius Sulistiyanto Wibowo Sutardjo Fransiskus Xaverius Sulistiyanto Wibowo Sutardjo Irvan Charles Seran Klau Jaka Seprianto Lepangkari Patricia Sanggita Listyoputri Wibowo Patricia Sanggita Listyoputri Wibowo Ramonah, Dewi Yustisia Dian Advistasari Yustisia Dian Advistasari