Article Per Year (5 Year)
p-Index From 2020 - 2025
1.259
P-Index
This Author published in this journals
All Journal Jurnal Ekonomi Modernisasi Jurnal Manajemen Dan Kewirausahaan Jurnal Ilmiah Ekonomi Islam Jurnal Ilmiah Manajemen Kesatuan Pancasila International Journal of Applied Social Science Journal of Community Service and Society Empowerment Jurnal Sosial Ekonomi Perikanan
Hayat Yusuf
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

Published : 11 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 11 Documents
Search

 1   2 
Increasing Public Satisfaction and Trust Based on a Islamic Service Quality Perspective at the North Buton Regency PTSP Service yusuf, Hayat
Jurnal Ilmiah Ekonomi Islam Vol. 10 No. 1 (2024): JIEI : Vol.10, No.1, 2024
Publisher : ITB AAS INDONESIA Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jiei.v1i1.11244

Abstract

Disclosure of information, when linked to service activities, helps encourage people to become more aware of their rights and obligations. Therefore, the hope to be able to get the best service is now also starting to depend on government organizations. The research objective is to analyze the effect of service quality on satisfaction and public trust. This research is explanatory. The research location is the North Buton Regency Investment and One-Stop Integrated Services (PTSP) Service with a target population of 149 people processing permits. The measurement was carried out using a Likert scale (Summated Scale) with five categories on a scale of 1 to 5, namely: (1) strongly disagree, (2) disagree, (3) neutral, (4) agree, (5) strongly agree. The analysis used to answer the hypothesis in this research uses a Structural Equation Model (SEM) using the AMOS 26 program package. There is a positive and significant influence between service quality on satisfaction with a beta coefficient of 0.903 and a probability of 0.000. There is a positive and significant effect of service quality on trust with a beta coefficient of 0.572 and a probability of 0.004. There is a positive and significant influence between satisfaction on trust with a beta coefficient of 0.369 and a probability of 0.044. There is a positive influence between service quality on trust which is mediated by satisfaction. The nature of this mediation is partial mediation with a beta coefficient of 0.517. the better the service quality, the satisfaction will increase. The better the service quality, the more trust will increase. The higher the satisfaction felt, the greater the trust. Service quality can indirectly influence trust through satisfaction.
Co-Authors Hamida, La Ode Irmawati Irmawati Kalimin, La Ode Montundu, Yusuf Muchtar, Putriani Murdjani Kamaluddin, Murdjani Nurjannah Nurjannah Purnama, Muhamad Sunarno Putera, Asrip Rahmat Madjid Roslan, Astil Harli Sukotjo, Endro Wati, Ferni Yusuf, Haris Zaid, Sudirman