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All Journal Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI) J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan Prosiding Konferensi Nasional PKM-CSR PELS (Procedia of Engineering and Life Science) JOURNAL OF MEDICAL RECORDS AND HELATH INFORMATION Akses : Journal of Public and Business Administration Science Indonesian Journal of Health Information Management Services (IJHIMS) Journal of Global Research in Public Health
Oktoriani, Ervita Nindy
Sekolah Tinggi Ilmu Administasi Malang
Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences

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KOMUNIKASI EFEKTIF PETUGAS REKAM MEDIS DALAM PELAYANAN RAWAT JALAN DI RUMAH SAKIT PANTI WALUYA SAWAHAN MALANG Soraya Soraya; Ervita Nindy Oktoriani; Taufiq Soeltanto; Donata Leliyanti Anul
JRMIK Vol 7 No 1 (2026): JOURNAL OF MEDICAL RECORDS AND HEALTH INFORMATION
Publisher : Malang: Sekolah Tinggi Ilmu Administrasi Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58535/jrmik.v7i1.96

Abstract

Komunikasi efektif merupakan komponen penting dalam peningkatan mutu pelayanan kesehatan, khususnya pada pelayanan rawat jalan yang melibatkan interaksi intensif antara petugas dan pasien. Petugas rekam medis berperan sebagai garda depan pelayanan administrasi sekaligus penghubung awal antara pasien dan sistem pelayanan rumah sakit. Penelitian ini bertujuan untuk menganalisis penerapan komunikasi efektif oleh petugas rekam medis dalam pelayanan rawat jalan di Rumah Sakit Panti Waluya Sawahan Malang. Penelitian menggunakan pendekatan deskriptif kualitatif dengan teknik pengumpulan data berupa wawancara mendalam, observasi, dan telaah dokumentasi. Analisis data dilakukan melalui tahapan reduksi data, penyajian data, serta penarikan kesimpulan dengan menerapkan triangulasi sumber dan teknik untuk menjamin keabsahan data. Hasil penelitian menunjukkan bahwa komunikasi petugas rekam medis pada umumnya telah berjalan dengan cukup efektif dan memenuhi prinsip komunikasi efektif yang meliputi respect, empathy, audible, clarity, dan humble. Namun demikian, masih ditemukan hambatan komunikasi berupa penggunaan istilah administratif yang kurang dipahami pasien, keterbatasan waktu pelayanan pada jam sibuk, serta tingginya beban kerja yang memengaruhi optimalisasi empati, terutama terhadap pasien lanjut usia. Penelitian ini menyimpulkan bahwa komunikasi petugas rekam medis tergolong efektif, tetapi masih memerlukan penguatan kompetensi komunikasi interpersonal dan dukungan sistem pelayanan guna meningkatkan mutu pelayanan rawat jalan yang berorientasi pada pasien.
Strategi Edukasi "Generasi Unggul" dalam Meningkatkan Karakter Kepemimpinan, Budaya Akademik, dan Komitmen Mewujudkan Lingkungan Belajar Aman pada Peserta Masa Pengenalan Lingkungan Sekolah (MPLS) ali hanafiah; Ervita Nindy Oktoriani; Dyah Rangga Puspita
JOURNAL AKSES STIA MALANG Vol 8 No 2 (2026): JOURNAL AKSES STIA MALANG
Publisher : STIA MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58535/jasm.v8i2.92

Abstract

The Student Orientation Program (MPLS) serves as a strategic opportunity to foster students' character as theybegin their educational journey. However, its implementation often focuses primarily on introducing the physicalschool environment, with limited emphasis on developing leadership character, academic culture, and students'commitment to creating a safe learning environment. This study aimed to analyze the effectiveness of the"Generasi Unggul" (Excellent Generation) educational program in improving leadership character, academicculture, and commitment to a safe learning environment among participants of the Student Orientation Programat SMA Negeri 1 Tumpang. A quantitative approach with a Pre-Experimental One Group Pretest–PosttestDesign was employed. The study population consisted of 420 students, with 205 respondents selected using simplerandom sampling. Data were collected using a validated and reliable questionnaire. Data analysis includeddescriptive statistics, normality testing, Paired Sample t-test, Normalized Gain (N-Gain), and Effect Size(Cohen's d) using IBM SPSS Statistics version 26. The findings revealed that the "Generasi Unggul" educationalprogram significantly improved students' leadership character, academic culture, and commitment to creating asafe learning environment (p < 0.001). The N-Gain values indicated moderate improvement in leadership character (0.62) and academic culture (0.58), while commitment to a safe learning environment showed a highlevel of improvement (0.70). The effect size analysis demonstrated large to very large effects across all variables.These findings indicate that the "Generasi Unggul" educational program is effective as a character-building modelfor student orientation activities and has the potential to be implemented as a sustainable character developmentprogram in schools
Co-Authors ACHMAD JAELANI RUSDI ali hanafiah Annisa Asti Pratiwi Audhita Palupi Ekasari Basirun Sirebut Donata Leliyanti Anul Dyah Rangga Puspita Ema Mayasari, Ema Fita Rusdian Ikawati Ina Suhartina Joko Sutrisno Marhaeni Widiastuti, Tri Mawan, M. Syafiudin Aris Muhammad Ali Sodik Peni Sriwahyu Natasari Puspita , Dyah Rangga Raden Mohamad Herdian Bhakti Renata S, Adisty Radika Rhamadany , Musthafa Soraya Soraya Soraya Soraya Subi Hariyanto Sukron Jazuli Taufiq Soeltanto