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All Journal Jurnal Ilmu Komunikasi MetaKom : Jurnal Kajian Komunikasi Wacana, Jurnal Sosial dan Humaniora International Journal of Local Economic Governance Interaktif: Jurnal Ilmu-Ilmu Sosial Tuturlogi: Journal of Southeast Asian Communication Jurnal Indonesia : Manajemen Informatika dan Komunikasi INJECT Interdisciplinary Journal of Communication
Yuyun Agus Riani
Fakultas Ilmu Politik Dan Ilmu Sosial Universitas Brawijaya
Religion Arts Humanities Computer Science & IT Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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Disaster Communication Governance at Yogyakarta International Airport Achmad Rizki Arrajabi; Maulina Pia Wulandari; Yuyun Agus Riani
INJECT (Interdisciplinary Journal of Communication) Vol. 11 No. 2 (2026)
Publisher : FAKULTAS DAKWAH UIN SALATIGA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/inject.v11i2.7005

Abstract

Public relations in high-risk infrastructure is not limited to media relations or message dissemination, but also includes stakeholder coordination, meaning alignment, and public trust maintenance during a crisis. This study reframes airport disaster communication as a strategic public relations practice by examining how stakeholder coordination is designed, enacted, and strengthened at Yogyakarta International Airport. Using a qualitative case study approach, data were collected through in-depth interviews, limited observation, and strategic document analysis involving airport authorities, operational units, and disaster-related external stakeholders. Guided by Stakeholder Management Theory and a strategic public relations perspective, the findings show that crisis coordination emerges through negotiated authority, layered information flows, frontline empathetic communication, and simulation-based institutional learning. Formal documents such as standard operating procedures and disaster management plans provide a basic structure, yet their effectiveness depends on cross-unit information synchronization and the capacity to translate technical risk into credible public messages. The study contributes to public relations scholarship by demonstrating that crisis communication in critical infrastructure functions as communicative governance that links stakeholder engagement, organization-public relationships, legitimacy, and adaptive resilience.
Co-Authors Achmad Rizki Arrajabi Akhmad Muwafik Saleh Amrullah, Muhammad Adil Azizun Kurnia Illahi Handayani, Sri Maulina Pia Wulandari Maya Diah Nirwana Nisa Alfira Nurul Fatihah Oktaviani , Fitri Hariana Putri, Tiara Rahmadani Rachmat Kriyantono Reny Yulianti Reza Safitri Safitri, Rizky Ika Sasella, Mirel Imelda Sri Handayani Yun Fitrahyati Laturrakhmi