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Muryati Muryati
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Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Social Sciences

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Analysis of the Effect of Changes in the Implementation of Electronic Medical Records on Organizational Commitment and Employee Performance Mediated by Job Satisfaction Ledisda Apriana; Muryati Muryati; Lembah Andriani
International Journal of Economics and Management Research Vol. 4 No. 3 (2025): December : International Journal of Economics and Management Research
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v4i3.714

Abstract

The digital transformation through the implementation of Electronic Medical Records (EMR) is an important innovation in hospital information systems aimed at improving work efficiency, service quality, and administrative management. Nevertheless, the success of EMR implementation is strongly influenced by human factors, particularly job satisfaction and employees’ emotional attachment to the organization. Understanding employees’ responses to EMR-related changes is therefore essential to ensure successful organizational transformation in hospitals. This study employs a quantitative explanatory approach using Partial Least Squares–Structural Equation Modeling (PLS-SEM), supported by qualitative data obtained through interviews. The research population consists of all laboratory employees at Sultan Imanuddin Regional General Hospital (RSUD Sultan Imanuddin) Pangkalan Bun, selected using a purposive sampling technique. The research instruments were developed based on human resource management and health information system theories and include four main variables: changes in EMR implementation, job satisfaction, organizational commitment, and employee performance. The results indicate that changes in EMR implementation have a direct positive effect on job satisfaction and employee performance. Meanwhile, the influence of EMR on organizational commitment occurs indirectly through job satisfaction as a mediating variable, highlighting the central role of job satisfaction in linking digital transformation with organizational commitment. Furthermore, job satisfaction positively affects both organizational commitment and employee performance. These findings demonstrate that successful EMR implementation depends not only on technological aspects but also on human resource readiness, satisfaction, and commitment, which are key drivers of performance improvement and service quality in the digital era of hospital management.
Co-Authors A. Soemargono Adya Hermawati Affandi Affandi Afia Maria Ulfah Ahkmadi Ahkmadi Ahmad Matoyani Yarfak Ahsol Hasyim Aji Suraji Amir Faisol ANTON SANJAYA ARWIN ARWIN Atti Rasnawati DEDI ANDIKA KRISNA Desmaniarti Z Dona Marthania Elyza Nurulita Syari Enny Dwi Soeharyanti exvan fajar bismart Fitri Rizkiani Genggam Jagad Agami HALIPAH PAEWANGI Irfany Rupiwardani Jaime Gusmao Ledisda Apriana Lembah Andriani M Istianto Meyland Citra Oktri Sienty Effendy Minuri Laili Mizu Istianto MOHAMMAD FAROM JUNIARYSAH Muchlis Mas'ud Muhammad Asari Hasan Nani Avianti Nasharuddin Mas Nasharudin Mas R. JOKO KUSMARHENOTO Rahayu Puji Suci Rizki Yudi Prakoso Sediawan, MN Lisan Sodik Sodik Sri Rosmawati survival survival Wahid Wahid wardasari amalia Yekti Intyas Rahayu Yusnita Yusnita