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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS MAHASISWA (Studi pada Mahasiswa Strata I Fakultas Ilmu Sosial dan Ilmu PolitikUniversitas Merdeka Malang) Sirhan Fikri; Wahyu Wiyani; Agung Suwandaru
Jurnal Bisnis dan Manajemen Vol 3, No 1 (2016): Jurnal Bisnis dan Manajemen Volume 3 Nomor 1 Tahun 2016
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v3i1.80

Penelitan ini dilatarbelakangi oleh perkembangan dunia bisnis saat ini telah banyak kita temui suatu perusahaan yang telah memasuki dunia pasar jasa. Hal itulah yang membuat suatu perusahaan berlomba-lomba menawarkan kualitas pelayanan yang bera-gam dan terbaik.Tujuan dilakukan penelitian ini adalah untuk mengetahui seberapa besar pengaruh variabel kualitas pelayanan dalam mempengaruhi kepuasan dan loyalitas maha-siswa. Populasi dalam penelitian ini adalah mahasiswa Universitas Merdeka Malang Fakul-tas Ilmu Sosial Ilmu Politik sebanyak 207 responden dengan menggunakan teknik Slovin. Metode dalam penelitian ini adalah deskriptif kuantitatif. Data yang telah meme-nuhi uji validitas dan reliabilitas, maka melalui analisis Path.Penelitian ini menggunakan metode deskriptif kuantitatif. Hasil dari penelitian ini adalah kualitas pelayanan berpe-ngaruh signifikan terhadap loyalitas. Kualitas pelayanan berpengaruh signifikan terhadap kepu-asan dan kepuasan berpengaruh signifikan terhadap loyalitas.

The Role of E-money on Business Growth in Indonesia Harril Brimantyo; Agung Suwandaru; Anandhayu Mahatma Ratri; Ginanjar Indra Kusuma Nugraha; Muhammad Rizki Firdaus
Jurnal Bisnis dan Manajemen Vol 8, No 2 (2021): Jurnal Bisnis dan Manajemen Volume 8 Nomor 2 Tahun 2021
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v8i2.7091

The objective of this research are to analyze the differences in business growth in Indonesia before and after the e-money, era and to analyze the the role of e-money in business growth in Indonesia.The type of this research is quantitative with comparative and explanatory method. The data used in this research is e-money and Indonesia Composite Index (also known as IHSG). Data analysis technique used in this research are paired t-test and regression. The result shows that there is significant difference of business growth in Indonesia between before and after e-money era. Furthermore, based on regression analysis shows that e-money has significant effect on business growth in Indonesia.

PENGARUH KEPEMIMPINAN TRANSFORMASIONAL DAN KOMUNIKASI TERHADAP KINERJA KARYAWAN Anggriani Atika; Yuntawati Fristin; Agung Suwandaru
Jurnal Bisnis dan Manajemen Vol 4, No 1 (2017): Jurnal Bisnis dan Manajemen Volume 4 Nomor 1 Tahun 2017
Publisher : University of Merdeka Malang

The aim of research to identify and analyze the influence of transformational leadership on employee performance and analyze the effect of communication on employee performance, identify and analyze the effect of transformational leadership and communication simultaneously on employee performance. This type of research is survey with quantitative approach. The population in this study were all employees of PT PLN Rayon Malang as many as 72 people. The sampling technique used in this study is saturated or census sampling technique, namely the determination of the number of samples from all members of the population that is 72 people. The analytical tool used is multiple linear regression analysis.The study concluded that: 1. (X1) Transformational leadership has a significant positive effect (Y) employee performance. 2. (X2) Communications has a significant positive effect (Y) 3. Simultaneously employee performance (together) (X1) and transformational leadership (X2) Communications significant effect on (Y) employee performance. 4. Given the magnitude of the effect (X1) and transformational leadership (X2) Communication to the (Y) employee's performance of 55.3% while the remaining 44.7% is influenced by other factors. Other factors, one of which is the ability to affect the performance of employees. 5. (X1) Transformational leadership has a dominant influence on employee performance than communication DOI : https://doi.org/10.26905/jbm.v4i1.1709

Comparison of Indonesian Banking Performance Pre and Post Pandemic Covid-19 Anandhayu Mahatma Ratri; Agung Suwandaru; Harril Brimantyo; Ginanjar Indra Kusuma Nugraha; Almer Rasyid
Jurnal Bisnis dan Manajemen Vol 9, No 1 (2022): Jurnal Bisnis dan Manajemen Volume 9 Nomor 1 Tahun 2022
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v9i1.7637

This research aims to determine and analyze the performance of Indonesia's Banking Sub Sector before and during the pandemic. We apply the CAMEL method to assess the Bank's performance via CAR (Capital Adequacy Ratio), NPL (Non-Performing Loan), NPM (Net Profit Margin), ROA (Return on Assets), and LDR (Loan to Deposit Ratio) in both situations. The sample uses 42 banking companies listed on the Indonesia Stock Exchange from 2019 – 2020. The results show that the CAR, NPL, and NPM values during the pandemic have increased compared to before the pandemic. However, the ROA and LDR values decreased during the pandemic compared to before the pandemic. The other findings exhibit no significant differences in CAR, NPL, NPM, ROA, and LDR on bank performance before and during the pandemic. In conclusion, banks should be aware of changes during the pandemic and will change various financial transactions. The research results are also significant for policymakers to make policies that can facilitate the community and the banking world in the post-pandemic era by paying attention to changes.

Islamic Environmental Conservation: Navigating the Challenges and Demands of Globalization Thohir, Umar Faruq; Gunaryo, Achmad; Suwandaru, Agung; Raharjo, Raharjo
ESENSIA: Jurnal Ilmu-Ilmu Ushuluddin Vol. 24 No. 1 (2023)
Publisher : UIN Sunan Kalijaga Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/esensia.v24i1.4363

Addressing the issue of natural destruction from a religious perspective requires an additional dimension that focuses on solutions to the underlying causes of environmental degradation. Scholars contend that the degradation of nature stems from a spiritual crisis afflicting humanity. To address this challenge, this study employs a qualitative method with content analysis as its analytical tool to uncover a value system capable of revitalizing human spirituality within an ecocentric framework. The research reveals that eco-theology, eco-fiqh (fiqh al-bī’ah), and eco-sufism all share a common theme in exploring divine entities through the natural world. The equilibrium of nature emerges as the central element that enhances worship, servitude, and the embodiment of divine values, thereby enriching human spirituality. Consequently, the cultivation of human spirituality is achieved through the processes of utilization (al-intifā’), the abstraction of divine values (al-i'tibār), and conservation (al-iṣlāḥ). These three environmental ethics examine human behavior towards the universe and delve into the relationships among all living beings within this vast universe.

PENGARUH TINGKAT INFLASI, SUKU BUNGA SBI, NILAI TUKAR RUPIAH, INDEKS NIKKEI 225 DAN INDEKS DOW JONES TERHADAP INDEKS HARGA SAHAM GABUNGAN ( STUDI PADA BURSA EFEK INDONESIA PERIODE 2008-2012) Suwandaru, Agung; Suhadak, Suhadak; Darminto, Darminto
Profit: Jurnal Adminsitrasi Bisnis Vol. 7 No. 2 (2013): Profit : Jurnal Administrasi Bisnis
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (97.676 KB)

Penelitian ini bertujuan untuk menganalisis dan menjelaskan bahwa : (1) variabel tingkat inflasi berpengaruh signifikan terhadap variabel Indeks Harga Saham Gabungan, (2) variabel suku bunga SBI berpengaruh signifikan terhadap variabel Indeks Harga Saham Gabungan, (3) variabel tingkat nilai tukar Rupiah berpengaruh signifikan terhadap variabel Indeks Harga Saham Gabungan (4) variabel Indeks Nikkei 225 berpengaruh signifikan terhadap variabel Indeks Harga Saham Gabungan, (5) variabel harga Indeks Dow Jones berpengaruh signifikan terhadap variabel Indeks Harga Saham Gabungan. Penelitian ini adalah cuantitative eksplanatory research. Data yang digunakan sebagai sampel adalah data bulanan IHSG, tingkat Inflasi suku bunga SBI, Nilai tukar, Indeks Nikkei 225 dan Indeks Dow Jones selama periode Januari 2008-Desember 2012. Metode analisis data menggunakan analisis regresi linier. Hasil analisis data menunjukkan bahwa (1) variabel tingkat inflasi adalah tidak signifikan pengaruhnya terhadap Indeks Harga Saham Gabungan, (2) variabel suku bunga SBI adalah signifikan pengaruhnya terhadap Indeks Harga Saham Gabungan, (3) variabel tingkat nilai tukar Rupiah adalah signifikan pengaruhnya terhadap Indeks Harga Saham Gabungan, (4) variabel indeks Nikkei 225 signifikan pengaruhnya terhadap Indeks Harga Saham Gabungan, (5) variabel Indeks Dow Jones tidak signifikan pengaruhnya terhadap IHSG. Kata kunci: Variabel Makro Ekonomi, tingkat inflasi, nilai tukar, tingkat suku bunga SBI, harga minyak dunia, harga emas dunia, Indeks Harga Saham Gabungan, return NAB Reksa Dana Saham. Â This study aims to analyze and explain that: (1) a significant effect of the inflation rate variable toward Composite Stock Price Index, (2) a significant effect of interest rate of SBI variable toward Composite Stock Price Index, (3) a significant effect of echange rate variable toward Composite Stock Price Index, (4) a significant effect of Nikkei 225 index variable toward Composite Stock Price Index, (5) a significant effect of Dow Jones Index variable toward Composite Stock Price Index, This research is explanatory research cuantitative. The data used as the sample is monthly data index, inflation rate SBI, exchange rate, and the Nikkei 225 Index Dow Jones Index over the period January 2008-December 2012. Methods of data analysis using linear regression analysis. Results of data analysis showed that (1) the inflation rate variable is not significant influence on Composite Stock Price Index, (2) a variable interest rate of SBI is a significant influence on Composite Stock Price Index, (3) a variable rate of the rupiah is a significant influence on index Composite Stock Price, (4) the Nikkei 225 index variables significantly affect Composite Stock Price Index, (5) variable Dow Jones does not significantly influence the index. Keywords: Macroeconomic Variables, inflation rate, exchange rate, interest rate of SBI, oil prices, gold prices, Jakarta Composite Index, return of NAV Equity Funds.

The Implementation of Halal Slaughterhouse in the Perspective of Talcott Parson's Functional Structural Theory Hasanah, Hikmatul; Suwandaru, Agung
Journal of Islamic Studies and Civilization Vol. 1 No. 02 (2023): Journal of Islamic Studies and Civilization
Publisher : ADP Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61680/jisc.v1i02.17

Large-scale slaughterhouses and meat producers catering to the broader community as consumers bear the ongoing responsibility of ensuring the sustainability of their businesses. Consequently, continuous structural and functional improvements must be prioritized to foster trust, safety, and comfort within the wider community. The halal abattoir operates as an "action" system, striving to maintain its sustainability by fulfilling the four functions outlined in Talcott Parson's functional structural theory: adaptation, goal attainment, integration, and latency or pattern maintenance. To remain viable and function optimally, the abattoir must execute these four functions effectively. Consumer protection activities are integral, encompassing the public's choices in meat consumption. This involves not only the establishment of halal abattoirs but also the meticulous execution of their functions to meet and exceed the expectations of the community

The Implementation of Halal Slaughterhouse in the Perspective of Talcott Parson's Functional Structural Theory Hasanah, Hikmatul; Suwandaru, Agung
Journal of Islamic Studies and Civilization Vol. 1 No. 02 (2023): Journal of Islamic Studies and Civilization
Publisher : ADP Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61680/jisc.v1i02.17

Large-scale slaughterhouses and meat producers catering to the broader community as consumers bear the ongoing responsibility of ensuring the sustainability of their businesses. Consequently, continuous structural and functional improvements must be prioritized to foster trust, safety, and comfort within the wider community. The halal abattoir operates as an "action" system, striving to maintain its sustainability by fulfilling the four functions outlined in Talcott Parson's functional structural theory: adaptation, goal attainment, integration, and latency or pattern maintenance. To remain viable and function optimally, the abattoir must execute these four functions effectively. Consumer protection activities are integral, encompassing the public's choices in meat consumption. This involves not only the establishment of halal abattoirs but also the meticulous execution of their functions to meet and exceed the expectations of the community

Determinants Of Islamic Financial Services Adoption In Indonesia: UTAUT-DOI Frameworks Pratiwi, Rianti; Suwandaru, Agung; Erismen Armen, Rio; Natraza, Azrina Candra
Relevance: Journal of Management and Business Vol. 8 No. 2 (2025): December
Publisher : UIN Raden Mas Said Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22515/relevance.v8i2.13171

This study examines the determinants of Islamic financial inclusion in Indonesia, focusing on internet access effects through integrated Unified Theory of Acceptance and Use of Technology (UTAUT) and Diffusion of Innovations (DOI) frameworks. Probit regression analysis was conducted on 6,606 respondents from the 2018-2019 Financial Inclusion Insights survey. The model includes internet access, demographic characteristics, and socio-economic factors, with comprehensive robustness checks including multicollinearity assessment, goodness-of-fit measures, and sensitivity analyses. Internet access is the strongest predictor of Islamic financial inclusion, with a marginal effect of 2.71 percentage points (p<0.001), representing a 160% relative increase. Marital status shows a 2.24 percentage point effect (p<0.001), while primary education contributes 0.88 percentage points (p<0.10). Unexpectedly, being male decreases adoption by 0.73 percentage points (p<0.05). Urban residence, age, higher education, and employment status show no significant effects. This research is the first to integrate UTAUT-DOI frameworks for Islamic financial services, extends UTAUT to Sharia-compliant behavior, and demonstrates that digital infrastructure can override traditional geographic barriers. The findings reveal context-dependent gender moderation and establish internet access as the highest-leverage policy intervention for expanding Islamic financial inclusion in developing countries.

The Persistence of Profitability: A Dynamic Panel Data Analysis of Indonesian Public Companies Suwandaru, Agung; Filfilan, Assaf Z.; Mahatma Ratri, Anandhayu; Efendi, Alvin Ramadhan Putra; Kurniawan, Cahya Nova; Firdaus, Muhammad Rizki
Relevance: Journal of Management and Business Vol. 8 No. 2 (2025): December
Publisher : UIN Raden Mas Said Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22515/relevance.v8i2.13256

This study analyzes the dynamics of profitability for Indonesian public companies, focusing on the persistence of profits and the roles of leverage and firm size. Using a dynamic panel data analysis with a System GMM estimator on data from 44 firms over 24 years, the findings reveal a lack of profitability persistence, indicating that high profits are short-lived in this competitive market. Furthermore, financial leverage has a strong negative impact on profitability, while firm size shows no significant effect. These results suggest that managers should focus on continuous innovation and maintain a conservative debt policy, and that investors should not rely on past performance as a predictor of future returns. The study provides evidence that sustainable advantage in Indonesia stems from factors beyond mere scale or financial leverage.

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