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All Journal Jurnal Ilmu Administrasi Bisnis PROFIT : Jurnal Administrasi Bisnis Sketsa Bisnis JKIE (Journal Knowledge Industrial Engineering) MALIA Journal of Public Administration Studies Community Engagement and Emergence Journal (CEEJ) ATRABIS: Jurnal Administrasi Bisnis (e-Journal) JTAM ROTARY Jurnal Mandala Pengabdian Masyarakat PROFICIO: Jurnal Pengabdian Masyarakat AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Economic Reviews Journal MES Management Journal Jurnal Ekonomi, Bisnis dan Manajemen The South East Asian Journal of Management Journal of Artificial Intelligence and Digital Business Jurnal Pengabdian Masyarakat Bangsa Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah As-Syirkah: Islamic Economic & Financial Journal Global Review of Tourism and Social Sciences Synergy: Journal of Collaborative Sciences Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan
Any Urwatul Wusko
Universitas Yudharta Pasuruan
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Security, Trust, and Transaction Convenience in Mobile Banking: A Moderated Mediation Model of Usage Decision and Satisfaction Wusko, Any Urwatul
Global Review of Tourism and Social Sciences Vol. 2 No. 2 (2026): Global Review of Tourism and Social Sciences
Publisher : Yayasan Ghalih Pelopor Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53893/grtss.v2i2.443

Abstract

This study examines the structural relationships among security, trust, transaction convenience, usage decision, digital literacy, and user satisfaction in mobile banking. Drawing on Technology Acceptance Theory, trust theory in electronic commerce, and Expectation Confirmation Theory, the study develops a moderated mediation model to explain how and under what conditions mobile banking satisfaction is formed. Data were collected from 278 active users of Livin’ by Mandiri in Indonesia and analyzed using Structural Equation Modeling with Partial Least Squares. The results indicate that security strongly influences trust and directly enhances satisfaction, while transaction convenience and trust significantly affect usage decision. Usage decision is the strongest predictor of satisfaction and mediates the effects of trust and transaction convenience. Digital literacy strengthens the relationship between transaction convenience and usage decision, highlighting user capability as an important boundary condition. The findings provide theoretical advancement and practical insights for improving digital banking strategies in emerging markets.
The Influence of Social Media and Customer Engagement on Competitive Advantage and Marketing Performance of UMKMs in Prigen Arbiatur Rohmah, Nila; Urwatul Wusko, Any
Synergy: Journal of Collaborative Sciences Vol. 1 No. 2 (2025): Interdisciplinary Perspectives on Education, Governance, Law, and Socio-Economi
Publisher : Yayasan Penelitian dan Pengabdian Masyarakat Sisi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69836/synergy.v1i2.117

Abstract

This study aims to analyze the influence of social media use and customer engagement on competitive advantage and marketing performance in Micro, Small, and Medium Enterprises (MSMEs) in the food and beverage sector in Prigen District. This study used a quantitative approach with a survey of 100 MSMEs, and data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The test results indicate that social media use has a positive and significant effect on competitive advantage (β = 0.623; p < 0.05), and customer engagement has a positive and significant effect on competitive advantage (β = 0.557; p < 0.05). Furthermore, social media use and customer engagement also significantly influence marketing performance. The R² value of 0.557 indicates that competitive advantage and marketing performance can be adequately explained by the research variables. The practical implications of this research demonstrate that this theme emphasizes the importance of social media-based marketing strategies and strengthening customer engagement as an effort to improve the competitive advantage and marketing performance of MSMEs amidst the dynamics of the digital market.
PENGARUH DAYA TARIK WISATA TERHADAP MEMORABLE TOURISM EXPERIENCE DAN REVISIT INTENTION (Survey Pengunjung Wisata Hawai Waterpark Malang) Any Urwatul Wusko; Silvi Nur Khoviyah
Jurnal Ilmu Administrasi Bisnis Vol 13, No 1 (2024)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jiab.2024.40599

Abstract

This research was conducted to determine the effect of tourist attraction on Memorable Tourism Experience and Revisit Intention (Study on Visitors to Hawaii Waterpark). This type of research uses research. Purposive Sampling, namely collecting data used by distributing questionnaires to 100 respondents to visitors to Hawai Waterpark Malang. The data analysis technique uses PLS version 4, where the data will be processed, described, and parsed to answer and prove the hypothesis proposed. Based on the results of the research, it can be seen that Tourist Attraction (X1) has a positive and significant effect on Memorable Tourism Experience (Y1). Tourist Attraction (X1) has no positive and significant effect on Revisit Intention (Y2) Memorable Tourism Experience (Y1) has a positive and significant effect on Revisit Intention (Y2).Keywords: Tourist Attraction, Memorable Travel Experience and Intention to Revisit. Penelitian ini dilakukan untuk mengetahui Pengaruh Daya Tarik Wisata Terhadap Memorable Tourism Experience Dan Revisit Intention (Studi Pada Pengunjung Hawai Waterpark). Jenis penelitian ini menggunakan penelitian. Purposive Sampling yaitu pengumpulan data yang digunakan melalui sebar kuesioner atau angket kepada 100 responden pengunjung Hawai Waterpark Malang. Teknik analisis data menggunakan PLS versi 4, yang mana data tersebut akan diolah, diuraikan, dan dibahas untuk menjawab dan membuktikan hipotesis yang diajukan. Berdasarkan hasil penelitian dapat diketahui bahwa Daya Tarik Wisata (X1) berpengaruh positif dan signifikan terhadap Memorable Tourism Experience (Y1). Daya Tarik Wisata (X1) tidak berpengaruh positif dan signifikan terhadap Revisit Intention (Y2) Memorable Tourism Experience (Y1) berpengaruh positif dan signifikan terhadap Revisit Intention (Y2).Kata Kunci: Daya Tarik Wisata, Memorable Tourism Experience Dan Revisit Intention.
PENGARUH DESTINATION IMAGE DAN CUSTOMER EXPERIENCE TERHADAP SATISFACTION DAN REVISIT INTENTION PADA TAMAN SAFARI INDONESIA II JATIM (SURVEI PADA PENGUNJUNG TAMAN SAFARI INDONESIA II JATIM) Any Urwatul Wusko; Kholifatul Auliyah
Jurnal Ilmu Administrasi Bisnis Vol 13, No 1 (2024)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jiab.2024.40600

Abstract

The purpose of this study was to determine and measure the effect of Destination Image and Customer Experience on Satisfaction and Revisit Intention. This study uses a quantitative descriptive research approach. The population in this study were visitors to Taman Safari Indonesia II East Java who had visited at least twice. The number of samples used in this study amounted to 115 respondents. Sources of data used in this study using primary data obtained from distributing questionnaires to respondents. The data analysis technique in this study uses PartialLleast Square or PLS. The results of the study show that destination image has no positive and significant effect on satisfaction, destination image has no positive and significant effect on revisit intention, customer experience has a positive and significant effect on satisfaction, customer experience has no positive and significant effect on revisit intention, satisfaction has a positive and significant effect on revisit intention.Keywords: destination image, customer experience, satisfaction, revisit intention. Tujuan penelitian ini adalah untuk mengetahui dan mengukur pengaruh Destination Image dan Customer Experience Terhadap Satisfaction dan Revisit Intention. Penelitian ini menggunakan pendekatan penelitian Deskriptif Kuantitatif. Populasi pada penelitian ini adalah pengunjung Taman Safari Indonesia II Jatim yang telah berkunjung minimal dua kali.  Jumlah sampel yang digunakan dalam penelitian ini berjumlah 115 responden. Sumber data yang digunakan dalam penelitian ini dengan menggunakan data primer yang diperoleh dari penyebaran kuesioner kepada responden. Tenik analisis data dalam penelitian ini menggunakan PartialLleast Square atau PLS. Hasil penelitian menunjukkan bahwa destination image tidak berpengaruh positif dan signifikan terhadap satisfaction, destination image tidak berpengaruh positif dan signifikan terhadap revisit intention, customer experience berpengaruh positif dan signifikan terhadap satisfaction, customer experience tidak berpengaruh positif dan signifikan terhadap revisit intention, satisfaction berpengaruh positif dan signifikan terhadap revisit intention.Kata Kunci: destination image, customer experience, satisfaction, revisit intention.
The Influence of Trust and Ease of Use on User Satisfaction and Loyalty of the Gojek Application : A Study of Passengers at Gubeng Station in Surabaya Dian Fatimatuz Zuhro; Any Urwatul Wusko
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 6 No. 4 (2025): Oktober
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v6i4.3043

Abstract

The development of digital technology has changed people's mobility patterns, including in the use of online transportation services such as Gojek. This study aims to analyze the influence of trust and ease of use on the satisfaction and loyalty of Gojek app users, with a case study of passengers at Gubeng Station in Surabaya. This study uses a quantitative approach with an explanatory research method, involving 110 active Gojek users selected through purposive sampling. Data were collected through a Likert scale questionnaire and analyzed using SmartPLS 4 to test validity, reliability, and relationships between variables. The results show that trust and ease of use have a positive and significant effect on user satisfaction, which is proven to significantly influence user loyalty, while the direct effect of trust and ease of use on loyalty is not significant. These findings confirm that satisfaction is an important mediator in shaping customer loyalty. Therefore, Gojek needs to improve service transparency, give users more control, and strengthen a consistent and personalized service experience. This study also recommends exploring other variables such as service quality, price, and promotions for further research.
Pengaruh Kemampuan Pengideran Pasar dan Inovasi Produk terhadap Kinerja Pemasaran serta Keunggulan Kompetitif pada UMKM Bordir di Kabupaten Pasuruan Nova Verawati; Nuraeni Nuraeni; Any Urwatul Wusko
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 7 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i7.9047

Abstract

Micro, Small, and Medium Enterprises (MSMEs) in the embroidery sector face increasing competitive challenges, requiring the ability to recognize market changes and develop product innovations to improve marketing performance and gain competitive advantage. This study aims to evaluate the influence of Market Sensing Capabilities and Product Innovation on Marketing Performance and Competitive Advantage of embroidery MSMEs in Pasuruan Regency. The research employed a quantitative approach using Partial Least Squares Structural Equation Modeling (PLS-SEM), analyzed with SmartPLS 4. The sample consisted of 67 active MSME actors selected using a census technique. The analysis results indicate that Market Sensing Capabilities have a significant effect on Marketing Performance but not on Competitive Advantage. Similarly, Product Innovation significantly affects Marketing Performance, yet shows no significant direct influence on Competitive Advantage. Another key finding reveals that Marketing Performance has a significant impact on Competitive Advantage, suggesting that enhancing competitive strength is more effectively achieved through improved marketing performance. Therefore, the development of market capabilities and product innovation strategies should be prioritized to strengthen marketing outcomes as a foundation for sustainable competitive advantage.
Pengaruh Online Customer Review, Online Customer Rating, Live Streaming, dan Brand Reputation Terhadap Keputusan Pembelian Produk Brand 3second di Marketplace Shopee Andari Sonaria; Any Urwatul Wusko
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 7 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i7.9229

Abstract

This study aims to determine the influence of Online Customer Reviews, Online Customer Ratings, Live Streaming, and Brand Reputation on purchasing decisions for 3Second brand products on the Shopee marketplace. This study uses the Stimulus-Organism-Response (S-O-R) theory and a quantitative approach with a survey method and purposive sampling technique. The sample size consists of 125 respondents who are Shopee users who have purchased 3Second products. Data was collected through an online questionnaire using a 5-point Likert scale and processed using SPSS version 25. Instrument validation and reliability tests were conducted. Classical assumption tests included normality, linearity, multicollinearity, and heteroscedasticity tests, multiple linear regression analysis, t-tests, F-tests, and the coefficient of determination (R²). The results of the study indicate that, partially, only the Live Streaming and Brand Reputation variables have a significant effect on purchasing decisions, while Online Customer Reviews and Online Customer Ratings do not have a significant effect. Simultaneously, all four variables significantly influence purchasing decisions with an R² value of 0.639. This means that 63.9% of the variability in purchasing decisions can be explained by these four independent variables, with Brand Reputation being the most dominant variable in influencing consumer purchasing decisions compared to other variables, while the rest is influenced by factors outside the model.
The Path to Impulse: A Cognitive-Affective-Conative Model of Live E-Commerce Behaviour Across Southeast Asia Wusko, Any Urwatul; Aminullah, Aminullah
The South East Asian Journal of Management Vol. 20, No. 1
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Research Aims: This study investigates how cognitive and affective mechanisms jointly shape impulse buying intentions in live e-commerce environments, using the Cognitive-Affective-Conative (CAC) model, with a focus on Southeast Asian consumers. Design/Methodology/Approach: A quantitative, cross-sectional survey was conducted with 430 respondents from Indonesia, Malaysia, Thailand, Vietnam, and the Philippines. Data were gathered from participants with recent live-shopping experience on platforms such as TikTok Shop and Shopee Live. Structural Equation Modelling (SEM) using SmartPLS was employed to test the proposed relationships. Research Findings: Perceived authenticity and interactivity significantly influence emotional arousal and fear of missing out, which in turn predicted impulse buying intention. Emotional arousal emerged as the strongest direct and mediating predictor. All ten hypotheses were supported. Theoretical Contribution/Originality: The study extends the CAC model to live e-commerce and demonstrates its robustness in collectivist, mobile-first Southeast Asian contexts. It distinguishes between arousal- and anxiety-based affective pathways, offering a refined perspective on digital impulse buying behaviour. Managerial Implications in the Southeast Asian Context: Strategies that enhance authenticity, facilitate real-time interaction, and tactically trigger emotional arousal and FOMO can significantly improve conversion rates in live commerce. Research Limitation & Implications: The cross-sectional design limits the ability to infer causality. Future research should incorporate experimental or longitudinal designs and explore differences among cultural subgroups.
Co-Authors Abdurahman . Afida, Siti Nur Alfiatur Rohmania Amang Fathurrohman Aminullah Aminullah Aminullah Aminullah, Aminullah Amma Fazizah Andari Sonaria Andriani Kusumawati Ansori, Mochammmad Ayyub Bil Arbiatur Rohmah, Nila Arsyi, Mokhammad Ryan As, Rofiq Saiful Hadi Azadhali, M H Badrus Sholeh Dian Fatimatuz Zuhro dwian mukhsinin huda Eko Agus Alfianto Eko Agus Alfiantoro Fadillah, Amalia Nur Faizatul Wafiyah Faizin, Nabila Fernandito Putra Perdana Gabriela, Mahbubah El Handayani, Putri Meli Hapshoh, Nabilah Adawiyah Al Hidayatulloh, Muhammad Syarifuddin Ike Rahma Fitriya Inayatul Maula Irawan, Achmad Candra Kharisma, Afiifah Nuur Kholid Mutadlo Kholifatul Auliyah kholila Mariyah Ulfa Maula, Inayatul Miftahul Huda Misbachudin, Misbachudin Muhammad Agus Muljanto Muhammad Nizar Muhammad Wardianto Muhammad, Alvi Nur Nafiatul Islamiyah Nafisyah, Dina Putri Rif'atun Nova Verawati Nur, Raybian Nuraeni Nuraeni Prastyo, Eka Putra, Wahyu Maulana Rahmad Zainul Abidin Rizki Amalia shinta chamelia Silvi Nur Khoviyah Siti Nur Afida Siti Zulaikhah Suharyono Suharyono Vina Ainun Jariyah Wardianto, Muhammad Zahro, Shintya Mutimmatuz Zainul Arifin