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All Journal Jurnal Ilmu Sosial dan Humaniora Jurnal Ilmu Komunikasi Jurnal Antropologi: Isu-Isu Sosial budaya Journal Industrial Servicess Jurnal Kajian Komunikasi Jurnal Ilmiah Universitas Batanghari Jambi SOSIOHUMANIKA EDUCARE Syntax Literate: Jurnal Ilmiah Indonesia Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan SEIKO : Journal of Management & Business Wacana: Jurnal Ilmiah Ilmu Komunikasi MEDIALOG: Jurnal Ilmu Komunikasi Pena Justisia: Media Komunikasi dan Kajian Hukum Jurnal Manajemen Komunikasi DIALEKTIKA Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Management Studies and Entrepreneurship Journal (MSEJ) Economics and Digital Business Review Jurnal Dakwah dan Komunikasi Jurnal Ekonomi Efektif Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Berita Kedokteran Masyarakat Hulondalo Jurnal Ilmu Pemerintahan dan Ilmu komunikasi (JIPIK) Media Bina Ilmiah Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Indonesia Sosial Teknologi Journal of Accounting Research, Organization and Economics (JAROE) Eduvest - Journal of Universal Studies eProceedings of Management Indonesian Journal of Humanities and Social Sciences CHANNEL: Jurnal Komunikasi
Rita Destiwati
Universitas Telkom
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Analysis of the Effectiveness of Barista Interpersonal Communication (Case Study at Siliwangi Coffee Shop, Bandung) Ahmadi, Farhan; Destiwati, Rita
Journal of Accounting Research, Organization and Economics Vol 2, No 3 (2019): JAROE, Vol.2 No.3 December 2019
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jaroe.v2i3.15226

Abstract

Objective This study aims to analyze the effectiveness of interpersonal communication in selected coffee shops in Siliwangi, Bandung, Indonesia. This study is drawn on the phenomenon of the importance of baristas having effective interpersonal communication skills in line with the recent growth of coffee shops.Design/methodology To explain the social reality that occurs naturally in Kedai Kopi Siliwangi this study utilizes descriptive qualitative methods to describe the role of interpersonal communication that occurs between baristas and customers in increasing customer loyalty.Results In general interpersonal communication has been carried out effectively and is able to change the attitudes and behavior of customers. Barista of Kedai Kopi Siliwangi has mostly fulfilled the five aspects of the effectiveness of interpersonal communication, except that the aspect of empathy is still not optimal.Limitation/Suggestion This study may be limited in covering more comprehensive aspects of communication strategies. Future studies are hence suggested to embark research on effective management and communication strategies, both verbal and digital visual in the coffee shop. These themes can complement the viewpoints and expectations of the community towards the growing coffee shop.
Strategi Komunikasi Tenaga Kesehatan melalui Program Promosi Kesehatan Destiwati, Rita; Wafa, Uyun
JOM Vol 5 No 2 (2024): Indonesian Journal of Humanities and Social Sciences, June, 2024
Publisher : Universitas Islam Tribakti Lirboyo Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33367/ijhass.v5i2.5627

Abstract

This study discusses the communication role of health workers in health promotion programs at Puskesmas Gegesik, Cirebon. Health workers have dual roles as nurses and health promoters, which are sometimes less effective in achieving program targets. Awareness of the need for specialized public health experts for targeted health promotion programs is the focus of this study. This qualitative research used interviews, observation, and documentation to determine health workers' communication strategies. The results showed that health workers at Puskesmas Gegesik have implemented effective communication strategies, such as recognizing targets, choosing media, determining message objectives, and understanding their role as communicators. This significantly improves public health efforts and achieves health promotion program targets.
Analisis Keterbukaan, Empati, dan Dukungan dalam Hubungan Single Father dan Anak: Peluang dan Tantangan Syefira Istian Salasatikhana; Destiwati, Rita
JOM Vol 5 No 3 (2024): Indonesian Journal of Humanities and Social Sciences, September
Publisher : Universitas Islam Tribakti Lirboyo Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33367/ijhass.v5i3.5782

Abstract

This study aims to analyze the interpersonal communication between single fathers and their children, focusing on three key aspects: openness, empathy, and support. The research seeks to identify the opportunities and challenges that arise in this relationship, particularly in fostering effective communication. A qualitative descriptive approach was employed, with data collected through in-depth interviews and participant observation of single fathers and their children. The analysis was conducted inductively to comprehend the communication patterns and emotional dynamics involved. The findings reveal that openness in communication is characterized by informal conversations and the sharing of daily experiences. However, obstacles often emerge due to a lack of emotional closeness or the presence of a new marriage by the father. Empathy plays a crucial role in creating strong emotional bonds, where fathers strive to understand their children's emotions, offer advice, and foster a positive atmosphere. Supportive behavior is evident through the emotional backing provided by the father, which includes freedom of expression and involvement in decision-making processes. The study concludes that openness, empathy, support, positive attitudes, and equality are the five key elements in the interpersonal communication between single fathers and their children. Each element plays a significant role in building a healthy and harmonious relationship, where openness enhances trust, empathy strengthens emotional bonds, supportive behavior fosters a sense of security, positive attitudes create an optimistic environment, and equality increases children's participation in family decision-making.
Peran Komunikasi Horizontal dan Budaya Organisasi dalam Meningkatkan Kinerja Karyawan di Rocky Plaza Hotel Padang Khofifah Winanda; Rita Destiwati
JOM Vol 5 No 4 (2024): Indonesian Journal of Humanities and Social Sciences, Desember 2024
Publisher : Universitas Islam Tribakti Lirboyo Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33367/ijhass.v5i4.5906

Abstract

This study aims to analyze the impact of horizontal communication and organizational culture on employee performance at Rocky Plaza Hotel Padang. In the hospitality industry, effective communication among employees and a supportive organizational culture are crucial to improving employee performance, which in turn affects service quality and guest satisfaction. This research uses a quantitative approach with a sample of 100 employees, selected through stratified random sampling. Data was collected via questionnaires and analyzed using linear regression and hypothesis testing. The results indicate that both horizontal communication (X1) and organizational culture (X2) have a positive and significant effect on employee performance (Y), with p-values of 0.000 for each, which is less than 0.05. These findings suggest that smooth communication among employees and the implementation of a supportive organizational culture can enhance both individual and overall organizational performance. The practical implication of this study is the importance of strengthening internal communication and fostering a positive organizational culture to improve productivity and service quality in the hospitality sector.
A New Approach to Overcoming Mental Health Stigma through Inclusive Persuasive Communication Rizka Aulia Arafah; Destiwati, Rita
JOM Vol 5 No 4 (2024): Indonesian Journal of Humanities and Social Sciences, Desember 2024
Publisher : Universitas Islam Tribakti Lirboyo Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33367/ijhass.v5i4.6103

Abstract

This study examines the role of inclusive persuasive communication in influencing mindsets, viewpoints, and attitudes to improve. The high prevalence of mental health disorders dominated by Generation Z is caused by an environment full of stigma and discrimination. This research uses qualitative methods by referring to Hovland's Persuasive Communication to influence, change, and regulate the attitudes and behaviours of people with stigma. Inclusive Persuasive Strategy, chosen to find out how to design effective messages that are able to evoke emotions, empathy, and motivation for positive change based on Aristotle's Rhetoric to package information according to aspects that facilitate persuasion. Communication Accommodation Theory was chosen to look at the situations and conditions of individuals with mental health disorders when making adjustments as part of their efforts to deal with unfavourable situations. The results showed that individuals with mental health disorders focus on consuming information that is clear and relevant to their needs as a means of validating their feelings, emotions and conditions. When there is relevance to the individual's needs at that time, changes in attitude and behaviours will certainly occur. In accordance with the strategy and form of an inclusive approach, patterns of behaviours and emotional changes that occur need to be channelled and validated, where channelling and validating these emotions is characterized by recognition of the diversity of experiences and feelings.
The Intrapersonal Communication Model of Parents with Autistic Children in Tangerang Rahman, Farah Shalsabila; Destiwati, Rita
Jurnal Ilmu Komunikasi Vol 20 No 3 (2022)
Publisher : Univeritas Pembangunan Nasional "Veteran" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31315/jik.v20i3.7333

Abstract

Autism Spectrum Disorder (ASD) is a developmental disability that can cause significant social, communication, and behavioral challenges. Having a child with ASD is an exceedingly important challenge for parents. Parents must deal with their child's repetitive behavior, difficulties with speech, understanding, and uncontrollable tantrums. Parents had to face financial problems regarding the high cost of nurturing their children and the high intensity of negative stigma in the surrounding environment. This situation has not fully received the attention and care of the surrounding community. This study aims to explain and discover the intrapersonal communication model among parents with autistic children in Tangerang. This study uses a descriptive qualitative method with data collection techniques, namely observation and unstructured interviews. Six parents in Tangerang city were selected using purposive sampling. Through four stages, the results of this research show that the intrapersonal communication of parents with autistic children is represented as sad, disappointment, anger, confusion, scared, traumatized, self-acceptance, self-approach to God, treatment attempts, etcetera. This research is conducted to support parents with autistic children to increase their confidence in raising their children. This research also contributes information and education to the public regarding the intrapersonal communication of parents with autistic children.
The Role of Family Communication in Insecure Adolescents in the City of Bandung Giovani Lumban Siantar, Dian Yohana; Destiwati, Rita
Jurnal Indonesia Sosial Teknologi Vol. 5 No. 12 (2024): Jurnal Indonesia Sosial Teknologi
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jist.v5i12.1288

Abstract

The phenomenon of insecurity is an issue that is often faced by today's teenagers, characterized by feelings of dissatisfaction with themselves and fear of the surrounding environment. The purpose of this study is to find out the role of family communication in adolescents who experience insecurity in the city of Bandung. This research uses a qualitative approach (Kriyantono, 2012), which investigates social phenomena that occur in humans. The results of the study showed that there was a relationship between feelings of insecurity and decision-making in late adolescence. Adolescents who experience insecurity tend to be hesitant in making their own decisions and often seek validation from others. This study emphasizes the importance of the role of communication in the family, especially democratic communication patterns, which have been proven to help adolescents overcome feelings of insecurity. The three main dimensions that contribute to feelings of insecurity in adolescents are failure or rejection, social anxiety, and the drive for perfectionism. The experience of failure or rejection causes adolescents to feel inferior and incapable in various aspects, which if it happens constantly, can increase feelings of insecurity. It can be concluded that family communication with a good pattern can help adolescents who feel insecure.
Komunikasi Interpersonal Perawat Pada Pasien Penyandang Disabilitas Mental di Sentra Phala Martha Sukabumi Sari, Anitta Shaila; Destiwati, Rita
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 1 (2024): Februari
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i1.4020

Abstract

This interpersonal communication plays an important role in the daily interactions between nurses and their patients. The role of the nurse is very influential on the conditions of those with mental disabilities who are being rehabilitated. The most effective interpersonal communication used by nurses in approaching patients with mental disabilities at the Phala Martha Sukabumi Center. This research is to find out the nurse's interpersonal communication between patients with mental disabilities at the Phala Martha Sukabumi Center. This research found that at the stage of social penetration theory is an effective exchange of various information exchanges as well as in Social Penetration activities. This primary data was obtained from observation, interviews, and documentation. This research method uses a qualitative research method that examines the condition of an object. The results showed that the Interpersonal Communication of Nurses in patients with Mental Disabilities at the Phala Martha Sukabumi Center established good communication relationships. Communication between nurses and patients with mental disabilities is an interpersonal approach. With this stage of the nurse's approach to building a relationship of mutual trust is one of opening patients to be open to nurses, and a supportive attitude by providing positive encouragement for patients who are relapsed during rehabilitation.
STRATEGI KOMUNIKASI PETUGAS KESEHATAN DALAM MENGAJAK MASYARAKAT MENGIKUTI VAKSINASI COVID-19 DI KOTA TERNATE Destiwati, Rita; Ramadhini, Ayla Daniyah
Media Bina Ilmiah Vol. 18 No. 5: Desember 2023
Publisher : LPSDI Bina Patria

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33758/mbi.v18i5.510

Abstract

Strategi komunikasi merupakan kombinasi antara taktik, perencanaan komunikasi dan manajemen komunikasi untuk mencapai suatu tujuan yang telah ditentukan. Dalam mencapai tujuan tersebut suatu strategi komunikasi harus dapat menunjukan bagaimana hal itu perlu dilaksanakan secara operasional dan taktis dalam arti bahwa prosedur dapat berubah dari waktu ke waktu tergantung pada situasi dan kondisi. Petugas Kesehatan di Kota Ternate dalam mengajak masyarakat mengikuti vaksinasi COVID-19 ini menggunakan staregi komunikasi kepada masyarakat yakni mengenal khalayak, menyusun pesan, menetapkan metode, dan memilih media. Penelitian ini menggunakan pendekatan kualitatif dengan metode deskriptif. Teknik pengumpulan data dilakukan melalui observasi, dokumentasi, dan wawancara mendalam dengan petugas kesehatan yang menjadi vaksin COVID-19. Penelitian ini menggunakan triangulasi sebagai teknik validasi data. Strategi menyusun pesan yang dilakukan petugas kesehatan adalah senantiasa memberikan informasi terkait pentingnya mengikuti vaksin COVID-19, mematuhi protokol kesehatan, dan menginformasikan jumlah masyarakat yang mengikuti vaksin COVID-19 disetiap harinya. Memilih media komunikasi dengan mengajak masyarakat mendatangi RSUD Dr. H. Chasan Boesoirie Ternate atau lokasi-lokasi vaksin yang telah ditentukan melalui spanduk yang dibentangkan di beberapa lokasi strategis, menggunakan media sosial, serta melalui petugas kesehatan yang bertugas. Selain itu menetapkan metode dalam penyampaian pesan komunikasi yakni memberikan informasi dan nasihat kepada masyarakat ataupun orang terdekat terkait COVID-19 dan program vaksinasi, mana informasi yang benar dan mana informasi yang tidak benar, bahwa setelah melakukan vaksin tidak ada efek samping yang dapat menyebabkan orang meninggal dan vaksin COVID-19 sudah dipastikan halal, serta pentingnya masyarakat Kota Ternnate untuk mengikuti vaksin selain menginkatkan imun tapi juga untuk memutuskan rantai penyebaran COVID-19. Strategi komunikasi yang diterapkan oleh petugas kesehatan dengan melakukan beberapa teknik strategi komunikasi yakni mengenal khalaya, menyusun pesan, menetapkan metode, dan pemilihan media komunikasi dalam mengajak masyarakat mengikuti vaksinasi COVID-19 di Kota Ternate. Karena tanpa strategi, kurangnya kesadaran dan pemahaman masyarakat akan pentingnya vaksinasi COVID-19 di masa pandemi ini akan menyulitkan pelaksanaan program vaksinasi
STRATEGI KOMUNIKASI DALAM MENYEBARKAN INFORMASI VAKSINASI COVID-19 DI DUSUN PLAKPAK, DESA BESUK AGUNG Destiwati, Rita; Ismi’ Aida , Thea Kirana
Media Bina Ilmiah Vol. 18 No. 3: October 2023
Publisher : LPSDI Bina Patria

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33758/mbi.v18i3.511

Abstract

Corona Virus Disease 2019 atau biasa disebut virus Covid-19 telah menyebar ke seluruh dunia. Termasuk di Indonesia, pemerintah berupaya semaksimal mungkin untuk mencegah penyebaran virus Covid-19. Dalam upaya memutus mata rantai penularan wabah Covid-19 dan memberikan perlindungan kepada seluruh masyarakat, maka diadakan pelaksanaan vaksinasi di seluruh Indonesia. Penolakan untuk melakukan vaksinasi ini sudah sampai hingga di Dusun Plakpak. Masyarakat di Dusun Plakpak juga menolak untuk divaksinasi karena terpapar informasi hoax. Perlu peran penting dalam mengajak masyarakat di Dusun Plakpak untuk mau mengikuti vaksinasi covid-19. Peran ini tidak lepas dari Ketua Rukun Tetangga yang menjadi pemimpin dalam mengatur dan membuat jalannya untuk mengarahkan masyarakat. Dalam memutuskan penyebaran virus covid-19 di Dusun Plakpak. Diperlukan sebuah strategi komunikasi yang bisa digunakan untuk menyampaikan pesan atau sebuah informasi kepada masyarakat di Dusun Plakpak. Tujuan yang ingin di capai dari penelitian ini adalah untuk mengetahui strategi komunikasi dalam menyebarkan informasi vaksinasi Covid-19 di Dusun Plakpak. Peneliti menggunakan metode kualitatif deskriptif untuk mendefinisikan keadaan atau fenomena secara natural dan apa adanya. Peneliti akan turut melakukan kegiatan wawancara, observasi, dokumentaasi dan studi pustaka dalam mengumpulkan data. Informan kunci dalam penelitian ini merupakan Ketua Rukun Tetangga Dusun Plakpak. Peneliti turut menghadirkan informan pendukung yang merupakan Petugas Vaksinasi Covid-19 dari Puskesmas Besuk. Hasil penelitian ini adalah strategi komunikasi yang diterapkan oleh Ketua Rukun Tetangga dalam melakukan strategi komunikasi dalam penyebaran vaksinasi covid-19 di Dusun Plakpak adalah menentukan khalayak, penyusunan pesan, menetapkan metode dan pemilihan media komunikasi
Co-Authors Ade Amaliah Ahmadi, Farhan Amaliah, Ade Amanda Bunga Gracia Ananta Indrabayu Andriani, Akillah Dwi Anggawiguna, Putu Gede Vani Anjasmika, Dewi Andjelina Arafah, Rizka Aulia Auryn, Resha Naswa Cut Nadya Nanda Briliana Dakkil, Muhammad Pramudya Ad Devi Mulyanti Dewi, Audrey Cantika Farah Shalsabila Rahman Farhan Ahmadi Giovani Lumban Siantar, Dian Yohana Gusti Ayu Putu Widaratih Puty Pinangkani Hadi, Ezra Aurelia Glenia Hamzah, Adrian Fadhullah Hana, Risma Zahra Haris Annisari Indah Nur Rochimah Ismi’ Aida , Thea Kirana Ivajani, Ni Putu Ening Surya Jessica Juliawati Junardi Harahap Junardi Harahap Karima, Anisa Ahsania Kenny, Elizabeth Prisillia Khofifah Winanda Mahesa Ramadhan Ruchiat Muhammad Ihsan Alifi Nada Luthfi Ryandini Nelam Vrita Thalia Nelam Vrita Thalia Putri, Tiara Amelia Putri, Yasmin Samayka Putri, Yeselyne Ananda Putu Gede Vani Anggawiguna Rahman, Farah Shalsabila Ramadhini, Ayla Daniyah Ramdani, Muchamad Ratu Embun Permata Sarie Rizka Aulia Arafah Sari, Anitta Shaila Syefira Istian Salasatikhana Wafa, Uyun Winanda, Khofifah Wismagian, Octavius Jonathan Noel Yeselyne Ananda Putri