Article Per Year (5 Year)
p-Index From 2021 - 2026
2.133
P-Index
This Author published in this journals
All Journal Jurnal Kebijakan Kesehatan Indonesia The Indonesian Accounting Review SAR (Soedirman Accounting Review): Journal of Accounting and Business UHAMKA Graduate School Thesis Abstract Collection Jurnal Pertanian Agros JURNAL PANGAN AMALIAH: JURNAL PENGABDIAN KEPADA MASYARAKAT Dinasti International Journal of Digital Business Management Jurnal Pendidikan Madrasah Aksara: Jurnal Ilmiah Pendidikan Bahasa dan Sastra Indonesia Berita Kedokteran Masyarakat Cakrawala: Jurnal Pengabdian Masyarakat Global Jurnal Administrasi Sosial dan Humaniora (JASIORA) Jurnal Kabar Masyarakat Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat Tazkiyya: Jurnal Keislaman, Kemasyarakatan dan Kebudayaan Kesejahteraan Bersama : Jurnal Pengabdian dan Keberlanjutan Masyarakat
Supriyati Supriyati
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences

Published : 21 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 21 Documents
Search

 1   2   3 
Penyuluhan Teknik Evaluasi Kinerja Melalui Pendekatan 5 Dimensi Kualitas Jasa/Servqual Di Sekolah Taman Kanak-Kanak Cikarang Selatan Supriyati Supriyati; Adi Rusdi Widya; Siti Rahayu; Nisa Nurhidayanti; Ikhsan Romli
Amaliah: Jurnal Pengabdian Kepada Masyarakat Vol 9 No 1 (2025): Amaliah Jurnal: Pengabdian kepada Masyarakat
Publisher : LPPI UMN AL WASHLIYAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32696/ajpkm.v9i1.4635

Abstract

This community service activity aims to improve the quality of educational services at Kindergarten Schools (TK) in South Cikarang through performance evaluation techniques based on the SERVQUAL method. The main problem identified was that there had been no systematic measurement of the quality of educational services at the school. The SERVQUAL method was used with five main dimensions, namely Reliability, Responsiveness, Assurance, Empathy, and Tangibles. The activity began with observations and interviews with the school to understand the initial conditions of the service. Furthermore, training and counseling were carried out for the school regarding the importance of performance evaluation and the use of questionnaires based on the five dimensions of service quality. The evaluation results showed a gap between parents' expectations and perceptions of the services provided. This gap is used as a basis for priority service improvements, especially in dimensions with the largest differences. This activity provides benefits for schools in improving and enhancing the quality of education in a sustainable manner and involving the active role of parents in the evaluation process
Co-Authors Ade Rahima Adhi Fitra Ramadhani Adi Rusdi Widya Bela Putra Darham Darham Darham Wahid Erida Herlina Erwin Gunawan Fransisca Debora Handewi Purwati Salim Rachman Herawati Herawati Ida Zuliyana Ikhsan Romli Iwan Yulis Setiawan Khairun A Roni Khairun A Roni Muhammad Asman Muhammad Cholil N. Erna Marlia Susfenti Nurhidayanti, Nisa Nurmala Sari Pangesti Kartika Putri Probosuseno Probosuseno Rizki Arya Rosmawati Endang Indriyani Siti Rahayu Sri Sari Utami Suheri Suheri yanto, heri Yosef Leu Maing Deni Kurniadi Sunjaya Supriyati Yosef Maing Yudhi Novriansyah Yusuf Arif Purnama Putra