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All Journal Jurnal Ilmiah Informatika Komputer Pixel : Jurnal Ilmiah Komputer Grafis Prosiding Seminar Nasional Sains Dan Teknologi Fakultas Teknik JUITA : Jurnal Informatika Sisforma: Journal of Information Systems JOIV : International Journal on Informatics Visualization Sinkron : Jurnal dan Penelitian Teknik Informatika Applied Information System and Management JURIKOM (Jurnal Riset Komputer) JURTEKSI Jurnal Teknologi Informasi dan Pendidikan JASIEK (Jurnal Aplikasi Sains, Informasi, Elektronika dan Komputer) JATI (Jurnal Mahasiswa Teknik Informatika) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Journal of Informatics, Information System, Software Engineering and Applications (INISTA) International Journal Of Science, Technology & Management (IJSTM) RESOLUSI : REKAYASA TEKNIK INFORMATIKA DAN INFORMASI Jurnal Informatika dan Teknologi Komputer ( J-ICOM) Yayasan Cita Cendikiawan Al Khwarizmi KLIK: Kajian Ilmiah Informatika dan Komputer Jurnal Pengabdian Masyarakat eProceedings of Engineering Infomans: Jurnal Ilmu-ilmu Informatika dan Manajemen Jurnal Informatika: Jurnal Pengembangan IT JuTISI (Jurnal Teknik Informatika dan Sistem Informasi)
Resad Setyadi
Universitas Telkom
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Journal : Applied Information System and Management

 1 
Evaluation of The Orthopedic Hospital Website's Performance Using User Acceptance Testing Setyadi, Resad; Rahman, Aedah Abd.; Anwar, Toni
Applied Information System and Management (AISM) Vol 8, No 1 (2025): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v8i1.42951

Abstract

User Acceptance Testing (UAT) is essential for ensuring a system meets the real-world needs of its users. Unlike traditional testing that prioritizes technical accuracy, UAT focuses on usability and overall user satisfaction. For the Orthopedic Hospital's website, UAT served as the primary evaluation method, targeting its core user groups—patients, staff, and stakeholders. The testing process followed the ISO 9126 software quality standards, evaluating the website across key dimensions such as functionality, reliability, usability, efficiency, maintainability, and portability. A Likert scale was used to capture structured user feedback, providing quantifiable insights into user perceptions. This combined approach allowed for a well-rounded assessment, balancing technical quality with user experience. Results indicated a high satisfaction rate of 92.7%, reflecting strong approval of the website’s design and functionality. However, the evaluation also pointed to areas for enhancement. The online registration process, for example, could be simplified to improve ease of use and task completion. While the results are promising, continued improvement is vital—especially in healthcare, where user experience directly affects patient outcomes and service efficiency. To maintain alignment with evolving user needs and technologies, ongoing UAT cycles should be integrated into the hospital’s digital strategy. Leveraging ISO 9126 standards and user-centered tools like the Likert scale will ensure the website remains effective, accessible, and responsive to its users.
Evaluation of The Orthopedic Hospital Website's Performance Using User Acceptance Testing Setyadi, Resad; Rahman, Aedah Abd.; Anwar, Toni
Applied Information System and Management (AISM) Vol. 8 No. 1 (2025): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v8i1.42951

Abstract

User Acceptance Testing (UAT) is essential for ensuring a system meets the real-world needs of its users. Unlike traditional testing that prioritizes technical accuracy, UAT focuses on usability and overall user satisfaction. For the Orthopedic Hospital's website, UAT served as the primary evaluation method, targeting its core user groups—patients, staff, and stakeholders. The testing process followed the ISO 9126 software quality standards, evaluating the website across key dimensions such as functionality, reliability, usability, efficiency, maintainability, and portability. A Likert scale was used to capture structured user feedback, providing quantifiable insights into user perceptions. This combined approach allowed for a well-rounded assessment, balancing technical quality with user experience. Results indicated a high satisfaction rate of 92.7%, reflecting strong approval of the website’s design and functionality. However, the evaluation also pointed to areas for enhancement. The online registration process, for example, could be simplified to improve ease of use and task completion. While the results are promising, continued improvement is vital—especially in healthcare, where user experience directly affects patient outcomes and service efficiency. To maintain alignment with evolving user needs and technologies, ongoing UAT cycles should be integrated into the hospital’s digital strategy. Leveraging ISO 9126 standards and user-centered tools like the Likert scale will ensure the website remains effective, accessible, and responsive to its users.
Co-Authors Aang Subiyakto Abd Rahman, Aedah Abdul Rahman, Aedah adam, Ipam Aedah Abd Rahman Afrijal Afrijal Afrijal Farhan Deyantoro Akhmad Basalamah Amalia Iftitah Anggoro, Septian Anggraeni Lestari, Fika Anwar Fattah Asiah Jayanti Azahra, Nabila Azzam Muzhaffar Budy Satria Darmansah Dedy Agung Prabowo Deswinda Sari Hasibuan Diyah Saputri, Rasikha Eldita, Xenaya Hawa Enggar Priyatiningsih Euclides, Nicolaus Farhan Deyantoro Farid Arifin Fauzan Islamil Haq, Ramadhan Fauzi, Muhammad Andre Fika Anggraeni Lestari Frendiza Nawandi Handy Nur Prabowo Hari Widi Utomo Hernafa Annaasthasya Suryanto Hizbi Muhammad Yazdi Hoga Saragih Hoga Saragih Isfida Tyas Monowati Isnaeni Nurhidayah Isnaeni Rachmawati Isnaeni Rachmawati Kholifatul Ainun Izzah Laras Julia Pratiwi M. Eka Purbaya Manurung, Melina Melina Manurung Miftahul Jannah Mirza Ali Arsyad Muhamad Hamzah Baqi Muhammad Andhika Prasetyo Muhammad faiz rizza mubarak Muhammad Hamzah Baqi Muhammad Ramadhika Putra Tamtomo Nahar, Muhamad Amrizal Nathwa Alifia Mahesti Noto Indra Prakoso Nurul Ayuni Jingga Putri Oktaviani, Nunik Prabowo, Handhy Nur Prastiwi, Nanda Sesty Puji Pangestu Puji Pangestu Qothrunnada Maryana Septeardi, Nailah Rahman, Aedah Abd. Ridwan Pandiya Rita Aishwarya Rao Rizky Firdaus Kusuma Adjie Ronald Max Brando Sihaloho Sarah Astiti S.Kom., M.MT Sekar Kinanti, Virandita Septian Anggoro Sisilia Thya Safitri Sri Ana Margareth Nababan Sri Yunita Subiyakto, A'ang Tarigan, Emya Ninta Titik Khawa Abdul Rahman Tomy Nanda Putra Toni Anwar Wahyu Adi Prabowo Wardhani Pinarsere Silalahi Widiasari, Lisna Yana Mulya Hayri, Dipo Yohanna Sitorus Yudha Saintika Yusmadi Kristian