Article Per Year (5 Year)
p-Index From 2021 - 2026
8.307
P-Index
This Author published in this journals
All Journal Jurnal Ilmiah Informatika Komputer Pixel : Jurnal Ilmiah Komputer Grafis Prosiding Seminar Nasional Sains Dan Teknologi Fakultas Teknik JUITA : Jurnal Informatika Sisforma: Journal of Information Systems JOIV : International Journal on Informatics Visualization Sinkron : Jurnal dan Penelitian Teknik Informatika Applied Information System and Management JURIKOM (Jurnal Riset Komputer) JURTEKSI Jurnal Teknologi Informasi dan Pendidikan JASIEK (Jurnal Aplikasi Sains, Informasi, Elektronika dan Komputer) JATI (Jurnal Mahasiswa Teknik Informatika) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Journal of Informatics, Information System, Software Engineering and Applications (INISTA) International Journal Of Science, Technology & Management (IJSTM) RESOLUSI : REKAYASA TEKNIK INFORMATIKA DAN INFORMASI Jurnal Informatika dan Teknologi Komputer ( J-ICOM) Yayasan Cita Cendikiawan Al Khwarizmi KLIK: Kajian Ilmiah Informatika dan Komputer Jurnal Pengabdian Masyarakat eProceedings of Engineering Infomans: Jurnal Ilmu-ilmu Informatika dan Manajemen Jurnal Informatika: Jurnal Pengembangan IT JuTISI (Jurnal Teknik Informatika dan Sistem Informasi)
Resad Setyadi
Universitas Telkom
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Transportation Veterinary Other

Published : 64 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : JUITA : Jurnal Informatika

 1 
Maturity Level of ITSM Analysis Using ITIL V3 Framework in State Electricity Enterprise Purwokerto Resad Setyadi; Enggar Priyatiningsih
JUITA : Jurnal Informatika JUITA Vol. 9 No. 1, May 2021
Publisher : Department of Informatics Engineering, Universitas Muhammadiyah Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (792.047 KB) | DOI: 10.30595/juita.v9i1.9594

Abstract

In the industrialized world, information technology has become an essential component that everyone can feel and use. However, IT's proper use can provide opportunities for increased productivity and effective and efficient company processes. The quality of the service supplied is related to managing the problems faced and handling its day-to-day service operations. The purpose of this research is to analyze the IT service management (ITSM) of the National Electricity Company (NEC) in Purwokerto with media analysis using the Information Technology Infrastructure Library (ITIL) v3 framework. The method used is a quantitative method with observation, distribution of questionnaires, and data analysis as a follow-up. Maturity level analysis becomes the target of assessment to become a reference for providing recommendations for the performance of ITSM. The results of the maturity level show that NEC Purwokerto is at the optimal level. The advice given is that NEC Purwokerto maintains IT services' performance so that the NEC Purwokerto company's business strategy continues to run well and improve
Co-Authors Aang Subiyakto Abd Rahman, Aedah Abdul Rahman, Aedah adam, Ipam Aedah Abd Rahman Afrijal Afrijal Afrijal Farhan Deyantoro Akhmad Basalamah Amalia Iftitah Anggoro, Septian Anggraeni Lestari, Fika Anwar Fattah Asiah Jayanti Azahra, Nabila Azzam Muzhaffar Budy Satria Darmansah Dedy Agung Prabowo Deswinda Sari Hasibuan Diyah Saputri, Rasikha Eldita, Xenaya Hawa Enggar Priyatiningsih Euclides, Nicolaus Farhan Deyantoro Farid Arifin Fauzan Islamil Haq, Ramadhan Fauzi, Muhammad Andre Fika Anggraeni Lestari Frendiza Nawandi Handy Nur Prabowo Hari Widi Utomo Hernafa Annaasthasya Suryanto Hizbi Muhammad Yazdi Hoga Saragih Hoga Saragih Isfida Tyas Monowati Isnaeni Nurhidayah Isnaeni Rachmawati Isnaeni Rachmawati Kholifatul Ainun Izzah Laras Julia Pratiwi M. Eka Purbaya Manurung, Melina Melina Manurung Miftahul Jannah Mirza Ali Arsyad Muhamad Hamzah Baqi Muhammad Andhika Prasetyo Muhammad faiz rizza mubarak Muhammad Hamzah Baqi Muhammad Ramadhika Putra Tamtomo Nahar, Muhamad Amrizal Nathwa Alifia Mahesti Noto Indra Prakoso Nurul Ayuni Jingga Putri Oktaviani, Nunik Prabowo, Handhy Nur Prastiwi, Nanda Sesty Puji Pangestu Puji Pangestu Qothrunnada Maryana Septeardi, Nailah Rahman, Aedah Abd. Ridwan Pandiya Rita Aishwarya Rao Rizky Firdaus Kusuma Adjie Ronald Max Brando Sihaloho Sarah Astiti S.Kom., M.MT Sekar Kinanti, Virandita Septian Anggoro Sisilia Thya Safitri Sri Ana Margareth Nababan Sri Yunita Subiyakto, A'ang Tarigan, Emya Ninta Titik Khawa Abdul Rahman Tomy Nanda Putra Toni Anwar Wahyu Adi Prabowo Wardhani Pinarsere Silalahi Widiasari, Lisna Yana Mulya Hayri, Dipo Yohanna Sitorus Yudha Saintika Yusmadi Kristian