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All Journal IZUMI Celt: A Journal of Culture, English Language Teaching & Literature ETNOSIA : Jurnal Etnografi Indonesia Aksara LLT Journal: A Journal on Language and Language Teaching JAPANEDU: Jurnal Pendidikan dan Pengajaran Bahasa Jepang Ranah: Jurnal Kajian Bahasa Jurnal Ilmiah Lingua Idea AICLL: ANNUAL INTERNATIONAL CONFERENCE ON LANGUAGE AND LITERATURE JURNAL EDUCATION AND DEVELOPMENT Metalingua: Jurnal Penelitian Bahasa SALINGKA International Journal of Cultural and Art Studies (IJCAS) Polingua : Scientific journal of Linguistics, Literature and Language Education Genta Bahtera : Jurnal Ilmiah Kebahasaan dan Kesastraan Jurnal Teknik Informatika (JUTIF) Jurnal ABDIMAS Budi Darma Vernacular International Journal Linguistics of Sumatra and Malay (IJLSM)
Abdul Gapur
Faculty Of Language And Communication, Universitas Harapan Medan, Medan, Indonesia.
Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Mathematics Mechanical Engineering Social Sciences Other

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Journal : Celt: A Journal of Culture, English Language Teaching

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Language Politeness of Local Tour Guides in Orangutan Ecotourism Bukit Lawang, North Sumatra: A Sociopragmatic Study Taulia, Taulia; Gapur, Abdul; Pujiono, Mhd.
Celt: A Journal of Culture, English Language Teaching & Literature Vol 23, No 2: December 2023, Nationally Accredited (This issue consists of 10 Articles with 23 Autho
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/celt.v23i2.10845

Abstract

Bukit Lawang is a conservation area for orangutans located in North Sumatra, Indonesia. This research aims to examine the politeness markers used by tour guides in this area. The qualitative research method with a phenomenological approach was employed. Data were collected through observation, field notes, audio video recordings, and interviews. The findings indicate that tour guides in Bukit Lawang utilize various politeness markers, including offering assistance, expressing agreement, making requests, giving commands, refusing, apologizing, providing advice, and giving compliments. Local tour guides in Bukit Lawang also employ diverse non-verbal politeness markers, such as smiling, in their interactions with tourists. Factors influencing the use of these language politeness markers include social harmony, the desire to please tourists, social and cultural norms, professionalism, and public image. In conclusion, this study provides a better understanding of the use of language politeness markers by tour guides in Bukit Lawang Orangutan Ecotourism. The research findings can serve as a basis for enhancing tourism services and enriching knowledge about cross-cultural interactions in the context of tourism.
Co-Authors Alvy Mawaddah Alvy Mawaddah Alvy Mawaddah Ayumi Warneliza Azzali, Syafrizal Dina Shabrina Putri Siregar Erikson Saragih Hashim, Haida Umiera Indra, Jamaludin Junaid, Ayesha Khairunnisa Nur Hasanah Khairunnisa Nur Hasanah Mahriyuni Mhd. Pujiono Mudzakir, Tohirin Al Muhammad Kiki Wardana Muhammad Yusuf Mulyadi Mulyadi Mulyadi Mulyadi Nabilah Chairani Lubis Nasution, Laraiba Rivai Baiquni Rodiyah Harahap Rudy Dermawan Siregar, Dina Shabrina Putri Taulia Wahiddin, Deden