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Journal : Media Bina Ilmiah

TRANSFORMASI PELAYANAN PUBLIK MELALUI E-GOVERNMENT DI MASA ERA NEW NORMAL PADA PEMERINTAH DAERAH BADUNG Kadek Wiwin Dwi Wismayanti; Putu Eka Purnamaningsih
Media Bina Ilmiah Vol. 16 No. 10: Mei 2022
Publisher : LPSDI Bina Patria

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Abstract

In a pandemic situation in the new normal era with limited community mobility in carrying out daily activities, which aims to break the chain of transmission and spread of the Covid-19 virus, the application of e-government is a solution for the government to be able to provide services to the public. E-government is a government program in an effort to develop electronic-based government administration and carry out transformations to facilitate community and business activities. use of information and communication technology. Utilization and development of telecommunications technology began to be developed in the governance process of the Bali Province, namely in Badung Regency. The location of this research is in the Badung Regency Government Center. This research uses qualitative research with descriptive method. Data collection techniques by means of observation, interviews, questionnaires, literature study and documentation. The informants in this study were the Head of the Badung Regency Communication and Information Office (Diskominfo), the Head of the Badung Regency Investment and One Stop Service (PTSP), the Head of the Regional Revenue Agency, and the Head of the Badung Regency Population and Civil Registration Office. With the implementation of e-government in the government process, the process of providing government services to the community becomes more effective, efficient, and safe, so that it can provide excellent service. The results of this study indicate that E-Government-based public services in Badung Regency have been running well in accordance with the successful elements of E-Government development, namely Support, Capacity, and Value
Co-Authors Adelia, Sisilia Ni Wayan Dina Natasya Adi Saskara, Komang Wira Agrevina, Elsa Alvi Yasin, Mohammad Fauzi Anak Agung Intan Drupadi, Anak Agung Intan Andika A, I. B. Restu Surya Ardani, Ni Luh Widya Arneta Putri, Ni Luh Indah Arvianti, Ade Evita Budianti, Ni Putu Rika Christian, I Nyoman Andry Debby Margareth Hutasoit Devi Widianingsih, Ni Putu Cyntia Devia Devi, Luh Mutiara Deviani, Ni Luh Putu Dewi Puspa, Putu Intan Susanti Dwi Naramaya, Ni Gusti Ayu Riris Edi Kurniawan, I Putu Agus Gunawan, Celsea Yasmin Febryna Hartajaya Devi GN, Komang Ayu I Dewa Ayu Putri Wirantari I kadek Alit Manuartha, I kadek Alit I Ketut Winaya I Made Adi Artana I Putu Dharmanu Yudartha I Putu Dharmanu Yudharta, I Putu Dharmanu Iswari Ardi, Ida Ayu Gde Widya Juniasih, Ni Made Kadek Wiwin Dwi Wismayanthi Kadek Wiwin Dwi Wismayanti kadek wiwin wismayanthi Kadek Wiwin Wismayanti Karlina, Ni Made Devi Kartika Dewi, Ni Luh Putu Kemala Sari, Ni Luh Putu Diah Komang Adi Sastra Wijaya Komang Adi Sastra Wijaya Kresna Gerih, I Gst.Ag.Gd.Ag. Krismawan, I Wayan Wahyu Krisna Dewi, Gusti Ayu Made Manggala Diapramana, Made Manggala Navaratri Wibawa, Putu Okky Ni Luh Gede Ambarawati, Ni Luh Gede Ni Luh Putu Vina Austriani, Ni Luh Putu Vina Ni Made Angeliana Suwantara Putri Ni Nyoman Dewi Pascarani Ni Putu Anik Prabawati Ni Putu Evilia Octaviani, Ni Putu Evilia Ni Wayan Ari Sudiartini Ni Wayan Supriliyani Paramitha, Ida Ayu Candra Piers Andreas Noak Pradhana Yasa, I Gusti Ngurah Putu Ary Praditya, Ghifari Yorga Pramana Putra, I Gst Ngurah Agung Dedy Prameswari, Miralda Regina Purnama Sari, Made Ayu Putu Astawa, I Gusti Lanang Putu Nomy Yasintha Rahayu, Kadek Intan Siti Rahayu Rahayu, Ni Wika Putri Reksa Armajaya, I DG. Taksusepta Sartini, Putu Setia, Ari Indra Sintia Dewi, A.A. Riska Sri Yogawati, Ni Luh Eka Suandana, I Gede Sandi Sudiartini, Ni Wayan Ari Susanti, Made Widya Sutarini, Ni Kadek Dhea Tedi Erviantono Tjung, Putu Shaunney Tri Mardani, Ni Komang Triana Widayani, Dewa Ayu Urbaningrum, Zura Anis Utami Dewi, Ni Nyoman Sri Wahyuningtyas, Ni Putu Tirta Widhianti, Kadek Wiga Wijaya, Komang Adi Sastra Wijayanti, A.A. Ayu Sita Dewi Wulandari, I Dewa Ayu Yastami, Ni Kadek Ayu Yulian, M. Rizky