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All Journal Jurnal Ilmiah Poli Bisnis Jurnal Ekonomi Jurnal Pariwisata Bunda Proceeding Applied Business and Engineering Conference
Windy Della Sari
Tourism Destination Study Program, Padang State Polytechnic, Padang, Indonesia
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Pengaruh Kualitas Pelayanan Room Attendant terhadap Kepuasan Tamu Hotel Grand Sahid Jaya Jakarta Sari, Windy Della
Jurnal Ilmiah Poli Bisnis Volume 11 Nomor 1 Tahun 2019
Publisher : Politeknik Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30630/jipb.v11i1.207

Abstract

This research is a quantitative descriptive study in accordance with the purpose of the study to describe the characteristics of a situation, namely identifying services provided by attendat rooms that can affect the satisfaction of the staying guests and the factors that need to be maintained. According to the research, it can be concluded that based on the results of the discussion on the analysis of the level of conformity there are several factors whose statements reach 100% even more, which means these factors can affect guest satisfaction because guests are satisfied with the services provided by room attendants, including a value of 101.4%, 102.9%, 102.8% and 103.3%. And also found that there is a degree of conformity between reality (x) and expectation (y) that is equal to 98.18%, which means that the quality of service provided by room attendants at Grand Sahid Jaya Hotel has given satisfaction to guests but can reach 100% or value maximum service must be improved so that guests feel more or more than their expectations.
Co-Authors Ade Putra Isnanda Afriadi Averina Santika Fatimah Azzahra Husna, Rifdatul Juni Karmila Mardiah, Fitriatum Muhammad Dzaky Rihendra Rochanawati, Ida Silvy Rahma Yen Polisda, Yen Zengga Zengga