Article Per Year (5 Year)
p-Index From 2021 - 2026
4.571
P-Index
This Author published in this journals
All Journal JIMAT (Jurnal Ilmiah Mahasiswa Akuntansi) Undiksha Jurnal Bina Praja International Journal of Community Service Learning International Journal of Social Science and Business Warmadewa Economic Development Journal (WEDJ) WICAKSANA: Jurnal Lingkungan dan Pembangunan International Journal of Environmental, Sustainability, and Social Science Journal of Tourism Economics and Policy Akuntansi dan Humaniora: Jurnal Pengabdian Masyarakat Journal of Governance, Taxation, and Auditing ISCO Loka: Journal Of Environmental Sciences Community Services: Sustainability Development
Jayawarsa, A.A. Ketut
Universitas Warmadewa
Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Earth & Planetary Sciences Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

Published : 32 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 32 Documents
Search

 1   2   3   4 
The Influence of Service Quality and Employee Performance on Customer Satisfaction in the Maja Langu Savings and Loan Cooperative, Denpasar Anak Agung Ngurah Bagus WIRAGUNA; A. A. Sri PURNAMI; A.A Ketut JAYAWARSA; I Gusti Ayu Athina WULANDARI
Loka: Journal Of Environmental Sciences Vol. 1 No. 2 (2023): Loka: Journal Of Environmental Sciences (April – June)-In Press
Publisher : PT. Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ljes.v1i2.160

Abstract

Purpose:In the competitive business world, customer satisfaction is the main focus for companies. It is not just a goal but also the key to attracting and retaining consumers. This study investigates the influence of service quality and employee performance on customer satisfaction at the Maja Langu Savings and Loans Cooperative, Denpasar.Methodology:64 respondents were successfully obtained by applying the purposive random sampling method and considered representative of the overall sample. Data analysis was carried out using multiple linear regression after undergoing instrument and classical assumption tests. The approach used is quantitative, with a questionnaire as the data collection instrument.Findings:The research results show that service quality and employee performance positively and significantly impact customer satisfaction at KSP Maja Langu, Denpasar. These two factors individually have a positive and significant influence on customer satisfactionImplication:These findings have important implications for the management and employees of KSP Maja Langu in maintaining and increasing customer satisfaction. Improving service quality and employee performance will help increase customer satisfaction at the Maja Langu Denpasar Savings and Loans Cooperative.
Transformasi Digital UMKM melalui QRIS, Literasi Keuangan, Pembiayaan Digital KKN Desa Siangan I Gst. B. Ngr. P. Putra; Ida Ayu Dinda Priyanka Maharani; Anak Agung Ketut Jayawarsa
Journal Inclusive Society Community Servies Vol. 4 No. 4 (2026): Agust 2026
Publisher : Yayasan Putra Adi Dharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61402/isco.v4i4.646

Abstract

Desa Siangan, Kabupaten Gianyar, merupakan salah satu wilayah yang memiliki aktivitas ekonomi masyarakat yang didukung oleh keberadaan Usaha Mikro, Kecil, dan Menengah (UMKM). UMKM memiliki peranan penting dalam menunjang perekonomian masyarakat melalui penciptaan sumber pendapatan, penyediaan lapangan pekerjaan, serta pemenuhan kebutuhan barang dan jasa bagi masyarakat. Seiring dengan perkembangan teknologi informasi dan transformasi ekonomi digital, pelaku UMKM perlu memiliki kemampuan untuk beradaptasi dengan perubahan dalam pola transaksi, pengelolaan keuangan, serta akses terhadap layanan keuangan digital. Perkembangan teknologi juga telah mendorong semakin mudahnya masyarakat mengakses berbagai layanan keuangan digital, termasuk pinjaman online. Adapun permasalahan yang dihadapi oleh UMKM di Desa Siangan yakni Belum Optimalnya Pemanfaatan Pembayaran Digital, Rendahnya Literasi Keuangan Pelaku UMKM, serta Rendahnya Pemahaman terhadap Risiko Pinjaman Online. Oleh karena itu, melalui kegiatan KKN Reguler Universitas Warmadewa menawarkan program kerja yakni Pembuatan dan Pendampingan Penggunaan QRIS, Sosialisasi Literasi Keuangan UMKM, Sosialisasi Pinjaman Online yang Aman dan Bertanggung Jawab. Melalui kegiatan KKN Reguler Universitas Warmadewa, diharapkan dapat meningkatkan kemampuan pelaku UMKM dalam memanfaatkan layanan keuangan digital secara aman, bijak, dan produktif melalui penggunaan QRIS, penguatan literasi keuangan, serta pemahaman mengenai pembiayaan digital yang bertanggung jawab.
Co-Authors A. A. Sri PURNAMI Anak Agung Ngurah Bagus WIRAGUNA Anggiriawan, Putu Budi Ari Surya Darmawan DESWARI, Pande Nyoman Natasha Dwitya Yulia Ramandhana Gde Deny Larasdiputra I Ketut Wira Pranata I Komang Putra I Made Sara I Putu Agung Baskara Dananjaya I Wayan Aristiyoga I.B. Agung DHARMANEGARA Ita Silvia Azita Aziz Kadek Goldina Puteri Dewi Kadek Novita Maharani Dewi Kawisana, Putu Gede Wisnu Permana Ketut Adhi Wiyana Wirawan Komang Adi Kurniawan Saputra Kompiang Bagiada Kompiang Bagiada Larassati Prasetyaning HARUM Maharani, Ida Ayu Dinda Priyanka N. PARAMANANDA Narindra, Ngurah Mayun Ni Kadek Juli Artini Ni Kadek Kiki Novita Mahaeni Ni Kadek Rita Yanti Ni Ketut Ayu Maharani MAHARANI Ni Komang Octavia Giri Ni Made Mareta Dewi Saputri Ni Made Rianita Nova Damayanthi Ni Made Rustini, Ni Made Ni Putu Erika Susanti Ni Putu Rediatni Giri P. Putra, I Gst. B Ngr. Pande Nyoman Natasha Deswari Pertama, I Gde Agung Wira Pranata, I Ketut Wira Purnami, Anak Agung Sri Putra, I Gst. B Ngr. P. Putra, I Gst. B. Ngr. P. Putu Ngurah Suyatna Yasa Setiyawan, Putu Ary Wulandari, I Gusti Ayu Athina WULANDARI, I.G.A Athina