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Journal : Jurnal Teknik Informatika (JUTIF)

PERANALYSIS OF ACADEMIC WEBSITE USING WEBQUAL 4.0 METHOD AND IMPORTANCE-PERFORMANCE ANALYSIS (IPA) Andrean, Fizal Okta; Megawati; Fronita, Mona; Saputra, Eki
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 2 (2024): JUTIF Volume 5, Number 2, April 2024
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.2.1732

Abstract

The Academic Website plays a crucial role as the primary channel for delivering academic information to the entire academic community. Its main functions include providing vital information such as Graduation Schedules, Academic Year Calendars, and Scholarship Announcements, making it an indispensable source of information for students. The quality of services on this website is a crucial aspect in meeting the information needs of students. This research aims to evaluate and enhance the quality of the website, with a primary focus on improving services for students and achieving a higher ranking in Webometrics State Islamic Religious Higher Education Institution (PTKIN), currently positioned at 18th. The research methodology utilizes WebQual 4.0 to assess the website's quality, focusing on usability, information quality, and service interaction quality. The Importance-Performance Analysis (IPA) approach is employed to guide the website's development based on the importance and actual performance of each quality attribute. The Webqual Index analysis results indicate that the website achieves a score of 0.85 or 85%, highlighting good service quality but also indicating the need for improvement in information and service interaction quality. This study produces a comprehensive guide for the necessary changes and developments in the Academic Website. The guide ensures that the website aligns with the dynamic needs of the university community, creating a virtual environment that supports and facilitates access to information for students. These improvements are expected not only to enhance the Webometrics PTKIN ranking but also to increase student satisfaction and engagement in the academic process
EVALUATION OF USER EXPERIENCE OF MOBILE BANKING APPLICATIONS USING USER EXPERIENCE METHOD QUESTIONNAIRE (UEQ) AND HEURISTIC EVALUATION (HE) Novianti, Elzy; Ahsyar, Tengku Khairil; Syaifullah, Syaifullah; Fronita, Mona
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 4 (2024): JUTIF Volume 5, Number 4, August 2024 - SENIKO
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.4.2117

Abstract

One of the largest banks in Indonesia managed by the government is Bank Rakyat Indonesia. BRI is one of the banking institutions that implements a mobile banking system. Issues and disruptions in usability of the application, as indicated by survey results from users, have been identified. This research aims to evaluate the capability of the BRImo application to provide a positive user experience. In this research testing, two methods are applied: User Experience Questionnaire and Heuristic Evaluation. The results of the benchmark UEQ questionnaire testing show scores on the attractiveness scale at 1.61, efficiency at 1.76, and stimulation at 1.52, categorized as good, while scores from the perspicuity scale at 1.72, dependability at 1.48, and novelty at 0.75 are considered above average. Issues identified by experts with the BRImo application have the potential to hinder users. Based on the severity level testing results of 10 aspects of the method, Aesthetic and Minimalist Design received a rating of 2 (two), with a score of 1.66, indicating a need for improvement with low priority.
ANALYSIS OF SIMFAKUM ACCEPTANCE USING THE TAM AND WEBQUAL METHOD Fahril, Muhammad; Megawati, Megawati; Fronita, Mona; Rahmawita, Medyantiwi
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 4 (2024): JUTIF Volume 5, Number 4, August 2024
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.4.2150

Abstract

The Faculty of Law, Riau Islamic University implements an Information System that can support and assist students in writing correspondence for student needs and is named the Faculty of Law Management Information System or abbreviated and known as SIMFAKUM. From the results of observations and interviews with several students and SIMFAKUM Admin, it is known that there were complaints or problems experienced by users during the implementation of SIMFAKUM. Based on previous research, TAM and Webqual can be used together to measure information system acceptance. The research was conducted with the aim of obtaining the acceptance level of UIR Law Faculty students towards SIMFAKUM based on the TAM and WEBQUAL methods as well as producing recommendations to the UIR Law Faculty with the results of the analysis of student acceptance levels towards SIMFAKUM. For sampling, Simple Random Sampling was used for students at the Faculty of Law, Islamic University of Riau as SIMFAKUM users with a total of 95 respondents. Data processing techniques use Structural Equation Model (SEM) and Partial Least Squres (PLS) with Smart-PLS 3.0 software. There are 6 hypotheses in this research and 5 hypotheses are accepted while 1 hypothesis is rejected, therefore SIMFAKUM needs to improve and improve features to support student needs in correspondence matters.