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All Journal Autotech: Jurnal Pendidikan Teknik Otomotif Universitas Muhammadiyah Purworejo Jurnal Ekonomi Pembangunan: Kajian Masalah Ekonomi dan Pembangunan Benefit: Jurnal Manajemen dan Bisnis Syntax Literate: Jurnal Ilmiah Indonesia SEIKO : Journal of Management & Business Jurnal Mantik Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ilmiah Manajemen Kesatuan JEKPEND Jurnal Ekonomi dan Pendidikan Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Management - Small and Medium Enterprises (SME's) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) VALUE: Jurnal Ilmiah Akuntansi, Keuangan dan Bisnis Jurnal Disrupsi Bisnis JEBDEKER: Jurnal Ekonomi, Manajemen, Akuntansi, Bisnis Digital, Ekonomi Kreatif, Entrepreneur Proceedings Series on Social Sciences & Humanities International Journal of Management Science and Information Technology (IJMSIT) Jurnal Kajian Ilmu Pendidikan (JKIP) Studi Akuntansi, Keuangan, dan Manajemen IQTISHADequity jurnal MANAJEMEN Prosiding University Research Colloquium Paradoks : Jurnal Ilmu Ekonomi IIJSE Jurnal Sistem Informasi dan Manajemen Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Implementasi Pengabdian Masyarakat Kesehatan
Kusdiyanto Kusdiyanto
Universitas Muhammadiyah Surakarta
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A Literature Review: Which Regulation is Feasible for Assessing User Satisfaction with Terminal Services? Agung Riyardi; Mohd Fahmy-Abdullah; Sujadi Sujadi; Kusdiyanto Kusdiyanto; Triyono Triyono
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 2, No 4 (2019): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v2i4.664

Abstract

Three different studies have discussed regulations ofthe assessment of user satisfaction levelswith terminal services. Based on the assumption that the terminal attributes derived from regulations are accurate, this study aims to analyze the content of the regulations, compare them, and analyzeterminal user satisfaction as assessed by previous studies. Content analysis of the literature is conducted. The results reveal that among the user satisfaction survey regulations from the Minister of Administrative and Bureaucratic Reform Regulations of 16/2014 and 25/2004 and the service standard regulations from the Minister of Transportation Regulation of 40/2015, the most feasible regulation for the assessment of user satisfaction is the Minister of Transportation Regulation of 40/2015. This regulation does not regulate satisfaction assessment but can be used as a basis for assessments of user satisfaction with terminal services. All of the stipulated service standards can be classified as accurate terminal service attributes. Therefore, improvements can be made by including a requirement for satisfaction assessments. Through the incorporation of the service quality concept, such improvement could establish this regulation as a basis for reputable studies of satisfaction assessments. Another result reveals that the literature on the assessment of terminal user satisfaction based on the Minister of Transportation Regulation of 40/2015 reports that users are satisfiedwith the terminal attributes of reliability, convenience, affordability and equity, but they are unsatisfied with the attributes ofsafety and security. Thus,terminals should implement maximal regulation of service standards. Assurance of terminal securitycould increase user satisfaction.
Co-Authors Agung Riyardi Akhiryan, Muhammad Tabah Akrom, Akrom Albaiti Albaiti, Albaiti Apriliana, Kartika Maulida Atmaja, Anita Nabilah Hanung Dewi Probowati Setyaningrum Dewi Probowati Setyaningrum Dezy Dwi Kusumaningrum Dezy Dwi Kusumaningrum, Dezy Dwi Diky Adi Saputro Edy Purwo Saputro Edy Purwo Saputro EviTriana Mayang Sari Fauzi, Rama Anwar Firmansyah, Muhammad Jibran Galuh Mujaro Faitul Hendrianto, Aris Yhoga Iman, Muhammad Alif Nur Indah Yuliana Indrayana, Yofi Irmawati Irmawati Irmawati Irmawati Juliana Waromi, Juliana Kogoya, Lesman Lukman Hakim Lukman Hakim Luluk Meilinda M Mabruroh Mabruroh Mabruroh Mabruroh, Mabruroh Mahendra, Alif Fian Mohd Fahmy-Abdullah Muhammad, Satryo Kinayungan Nadia Rahadewi Cahyaningtyas Nofwanda, Syafira Nuraini, Niken Darnilam Ayu Prayudha, Diva Reka Prihati, Dyah Restuning Probowati Setyaningrum, Dewi Purwo Saputro, Edy Putri, Nadya Kusuma Rahmadani, Kenyshia Afifah Disty Ramadhani, Alya Aleysia Robert Masreng, Robert Romansari, Anita Rosadi, Farhan Budi Saputro, Diky Adi Setyaningrum, Dewi Probowati Sri Murwanti Sri Murwanti Sri Padmantyo Sujadi Sujadi Sunitin, Sunitin Suryati Suryati Susi Anggi Purnama Sari Tanta, C. Triyono Triyono Wati, Lidya Septiana Wibowo, Septian Wahyu Yuniyar Hazhiyah Zulfa Irawati Zulfa Irawati, Zulfa