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All Journal Jurnal Manajemen Dirgantara Jurnal Bisnisman : Riset Bisnis dan Manajemen Jurnal Kewarganegaraan Aurelia: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Jurnal Ground Handling Dirgantara Journal of Law, Education and Business Jurnal Multidisiplin Indonesia Journal of Education Transportation and Business
Djoko Widagdo
Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences Transportation Other

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Pengaruh Low Cost Carrier Terhadap Keputusan Pembelian Tiket Pesawat Citilink di Bandar Udara Haluoleo Kendari Tahun 2021-2022 Sinar Nur Rukaya Hatja; Djoko Widagdo
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (772.424 KB) | DOI: 10.31316/jk.v6i1.2437

Abstract

AbstrakLow Cost Carrier merupakan tipe penerbangan yang spesifik yaitu strategi penurunan biaya operasi denan cara melakukan efisiensi biaya di semua lini. Penelitian ini di lakukan untuk mengetahui adanya pengaruh antara Low Cost Carrier terhadap minat penumpang Citilink di Bandar udara Haluoleo Kendari. Penelitian ini menggunakan metode penelitian kuantitatif dengan menggunakan sumber data angket. Teknik pengambilan sampel yang digunakan dalam penelitian ini adalah teknik purposive sampling dengan jumlah responden sebanyak 100 responden. Pengolahan data menggunakan uji Validitas, Uji Reliabilitas, Uji F dan Uji T serta uji koefisien determinasi atau uji R menggunakan aplikasi SPSS V .25.0. Hasil penelitian tersebut menunjukan bahwa Ho ditolak dan Ha diterima dapat di simpulkan bahwa Low Cost Carrier berpengaruh signifikan terhadap keputusan pembelian tiket pesawat Citilink di Bandar Udara Haluoleo Kendari Tahun 2021-2022. Hasil uji T di temukan nilai yang signifikan lebih kecil dari 0,05 (0,000 < 0,05 ). Hasil uji R2 ditemukan bahwa variabel Y pengaru Low Cost Carrier mempengaruhi variabel keputusan pembelian di Bandar udaa haluoleo kendari tahun 2021-2022 sebesar 0,572 yang berarti bahwa kontribusi variabel X dalam membentuk variabel Y sebesar 57,2 %. dan sisanya sebesar 42,8 di pengaruhu oleh variabel lain yang tidak ada dalam penelitian ini.Kata Kunci: Low Cost Carrier, Keputusan Pembelian Bandar Udara Haluoleo Kendari. AbstractLow Cost Carrier is a specific type of flight, namely a strategy to reduce operational costs by implementing cost efficiency on all lines. This study was conducted to determine the effect of Low Cost Carrier on the interest of Citilink passengers at Kendari's Haluoleo Airport. This study uses quantitative research methods using questionnaire data sources. The sampling technique used in this research is purposive sampling technique with the number of respondents as many as 100 respondents. Processing data using the Validity test, Reliability Test, F test and T test as well as the coefficient of determination test or R test using the SPSS V .25.0 application. The results of this study indicate that Ho is rejected and Ha is accepted. It can be concluded that Low Cost. Carrier has a significant effect on the decision to purchase Citilink airline tickets at Haluoleo Kendari Airport in 2021-2022. The T test results obtained a significant value less than 0.05 (0.000 < 0.05). The results of the R2 test in 2021-2022showthat the Y variable has a Low Cost Carrier of 0.572, which means that the contribution of the X variable in forming the Y variable is 57.2%. and the remaining 42.8 is influenced by other variables that are not in this study.Keywords: Low Cost Carrier, Purchase Decision at Haluoleo Airport Kendari
Peran Unit Apron Movement Control (AMC) dalam Menjamin Keselamatan Operasional Sisi Udara di Bandar Udara Sultan Babullah Ternate Nursina I Latif; Djoko Widagdo
AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Vol 1, No 1 (2022): October 2022
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (352.435 KB) | DOI: 10.57235/aurelia.v1i1.23

Abstract

AbstrakDalam melaksanakan tugas dan fungsinya, unit Apron Movement Control diharapkan menjalankan tugasnya sesuai dengan prosedur kerja yang telah ditentukan. Petugas Apron Movement Control harus dapat bertindak tegas sesuai dengan prosedur dalam mengatur, mengawasi, dan mengendalikan pergerakkan pesawat, dan kegiatan lainnya yang ada di Apron. Agar menciptakan pelayanan yang aman dan nyaman di Bandara khususnya di Apron. Kebanyakan Bandara di Indonesia fasilitas Apron nya masih sangat terbatas dalam melayani secara maksimal kendala yang terjadi pada suatu Bandar Udara. Tujuan dari penelitian ini adalah 1. Apa peran pelayanan Unit Apron Movement Control dalam mengawasi kegiatan operasional sisi udara di Bandar Udara Sultan Babullah Ternate. 2) Bagaimana sistem kerja dari Unit Apron Movement Control di Bandar Udara Sultan Babullah ternate. 3) Apa Peralatan Pendukung Unit Apron Movement Control dalam melakukan pengawasan sisi udara di Bandar Udara Sultan Babullah Ternate. Penelitian ini menggunakan metode kualitatif. Intrumen yang digunakan adalah peneliti sendiri dengan ditunjang oleh hasil wawancara, observasi dan dokumentasi dengan dokumen pendukung pada Unit Apron Movement Control di Bandar Udara Sultan Babullah Ternate. Untuk menjawab rumusan masalah penelitian, maka peneliti melakukan 3 tahapan analisis yang terdiri dari reduksi data, penyajian data, dan pengambilan kesimpulan. Hasil dari penelitian ini menunjukan bahwa peran Unit Apron Movement Control adalah menggerakan fasilitas penunjang dalam melakukan pengawasan untuk keselamatan di sisi udara Bandar Udara Sultan Babullah Ternate seperti, Garbarata, parkir pesawat, dan melakukana pencatatan setiap pergerakan pesawat udara dan sistem kerja dari peran tersebut mempunyai caranya masing-masing juga ada beberapa alat pendukung yang digunakan oleh Unit Apron Movement Control dalam melakukan tugasnya, dimulai dari alat komunikasi, alat pendataan dan lain sebagainya.Kata Kunci: AMC, Keselamatan, Apron, Bandar Udara Sultan Babullah, Ternate AbstractIn carrying out its duties and functions, the Apron Movement Control unit is expected to carry out its duties in accordance with predetermined work procedures. Apron Movement Control officers must be able to act decisively in accordance with procedures for regulating, supervising, and controlling aircraft movement, and other activities on the Apron. In order to create a safe and comfortable service at the airport, especially on the Apron. Most airports in Indonesia have very limited apron facilities in serving optimally the obstacles that occur at an airport. The objectives of this research are 1. What is the role of the Apron Movement Control Unit service in supervising airside operational activities at Sultan Babullah Airport Ternate. 2) How is the work system of the Apron Movement Control Unit at Sultan Babullah Airport in Ternate. 3) What are the Supporting Equipment for the Apron Movement Control Unit in conducting airside surveillance at Sultan Babullah Airport, Ternate. This study uses a qualitative method. The instrument used was the researcher himself, supported by the results of interviews, observations and documentation with supporting documents at the Apron Movement Control Unit at Sultan Babullah Airport, Ternate. To answer the formulation of the research problem, the researchers carried out 3 stages of analysis consisting of data reduction, data presentation, and conclusion drawing. The results of this study indicate that the role of the Apron Movement Control Unit is to move the supporting facilities in conducting surveillance for safety on the air side of Sultan Babullah Airport, Ternate such as Garbarata, aircraft parking, and recording every aircraft movement and the work system of this role has its own way. each also has several supporting tools used by the Apron Movement Control Unit in carrying out their duties, starting from communication tools, data collection tools and so on.Keywords: AMC, Safety, Apron, Sultan Babullah Airport, Ternate
Impact of the Digital Sales Growth Of MSMEs Industry Fashion in Bandung City: Product Recommendations, Customized Promotions, Customer Reviews, and Product Ratings Frans Sudirjo; Ari Apriani; Arief Yanto Rukmana; Djoko Widagdo; Egidius Fkun
Jurnal Bisnisman : Riset Bisnis dan Manajemen Vol 5 No 1 (2023): Jurnal Bisnisman : Riset Bisnis dan Manajemen
Publisher : Universitas Nusa Putra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52005/bisnisman.v5i1.135

Abstract

This study aims to examine the impact of digital sales growth on the fashion industry of micro, small, and medium enterprises (UMKM) in the city of Bandung, particularly in terms of product recommendations, personalized promotions, customer reviews, and product ratings. A quantitative research approach was employed, and data were collected through an online survey distributed to fashion UMKM practitioners in Bandung. The findings indicate that digital sales growth has a significant impact on the fashion industry of UMKM in Bandung by enhancing business visibility and accessibility to potential customers, facilitating the creation of personalized marketing strategies, and providing a platform for customer interaction and feedback. The study suggests that fashion UMKM practitioners should invest in digital marketing tools and strategies to remain competitive and adapt to changes in consumer behavior in the digital era.
Analysis of Apron Movement Control Coordination in Plotting Parking Stands to Support Flight Safety at Adi Soemarmo Airport Solo May Sekar Wijaya; Djoko Widagdo
AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Vol 2, No 2 (2023): July 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/aurelia.v2i2.752

Abstract

Apron Movement Control (AMC) at Adi Soemarmo International Airport is aimed at monitoring all traffic movements in the apron area consisting of air traffic, vehicles and personnel at the airport, supervision here provides the meaning of the steps needed to prevent accidents from happening. in this case the case of a collision between the three elements forming the apron traffic, where they carry out joint activities. In addition, supervision is also intended so that traffic control can take place smoothly, if the parking stand plotting is not in accordance with the existing SOP, plotting errors will occur. This research is to find out the role of AMC in coordinating Plotting Parking Stands to support flight safety and to find out what are the constraints of AMC in coordinating Plotting Parking Stands to support flight safety at Adi Soemarmo Solo Airport. This research is a qualitative research. Data collection techniques used are observation, interviews and documentation. Observation of this study by direct observation of the handling of AMC coordination in plotting parking stands at Adi Soemarmo International Airport. The interviews in this study were Apron Movement Control (AMC) unit officers, tower unit officers and Ground Handling officers at Adi Soemarmo International Airport. Data analysis consists of data reduction (data reduction), data presentation (data display) and drawing conclusions (drawing/ verification). The validity of the data using triangulation techniques. The results of this study can be concluded that the important role of AMC in coordinating plotting parking stands is very large and has great responsibility in each of its operations, one of which is regarding plotting parking stands. As well as coordination carried out by AMC with towers and ground parties. One of the obstacles faced by Apron Movement Control was the implementation of the parking stand plotting procedure carried out by AMC for the tower and ground which had to be taken by one of the parties due to communication constraints carried out by the relevant parties, because if the plane is delayed, damaged or there are many requests it must be coordinated swiftly and responsively with competent personnel as stated by AMC.
PENGARUH KINERJA APRON MOVEMENT CONTROL (AMC) DALAM PENANGANAN FOREIGN OBJECT DEBRIS (FOD) TERHADAP KESELAMATAN DAN KEAMANAN PENERBANGAN DI BANDAR UDARA HALUOLEO KENDARI Titin Findarsih; Djoko Widagdo
Jurnal Ground Handling Vol 5 No 01 (2023): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v5i01.897

Abstract

Apron Movement Control (AMC) merupakan petugas yang bertanggung jawab penuh terhadap segala hal yang terjadi di apron dan memiliki kewajiban untuk mengawasi segala pergerakan pesawat, non-pesawat, orang, hingga barang di apron juga memastikan daerah apron bersih dari Foreign Object Debris (FOD). Penelitian ini bertujuan untuk mengetahui pengaruh kinerja Apron Movement Control (AMC) dalam penanganan Foreign Object Debris (FOD) terhadap Keselamatan dan Keamanan penerbangan. Metode penelitian yang digunakan dalam penelitian ini adalah pendekatan kuantitatif dengan menggunakan sumber data primer adalah kuisioner. Teknik pengambilan sampel yang digunakan dalam penelitian ini adalah teknik sampling jenuh. Hasil penelitian tersebut menunjukan bahwa Ho ditolak dan Ha diterima dapat disimpulakan bahwa kinerja AMC dalam menangani FOD mempengaruhi keselamatan dan keamanan penerbangan di Bandar Udara Haluoleo Kendari. Hasil Uji T menggunakan signifikan lebih kecil dari 0,05 (0,002<0,05). Hasil uji R2 ditemukan bahwa presentase varabel X terhadap Variabel Y sebesar 0,704 atau 70,4% dan selebihnya 29,6% dipengaruhi oleh variabel lain yang tidak diteliti. Apron Movement Control (AMC) is the officer who is fully responsible for everything that happens on the apron and has the obligation to oversee all movements of aircraft, non-aircraft, people and goods on the apron as well as ensuring the apron area is clean from Foreign Object Debris (FOD) . This study aims to determine the effect of the performance of Apron Movement Control (AMC) in handling Foreign Object Debris (FOD) on Aviation Safety and Security. The research method used in this study is a quantitative approach using primary data sources, namely questionnaires. The sampling technique used in this research is saturated sampling technique. The results of this study indicate that Ho is rejected and Ha is accepted. It can be concluded that AMC's performance in handling FOD affects flight safety and security at Haluoleo Kendari Airport. T-test results using a significant less than 0.05 (0.002 <0.05). The results of the R2 test found that the percentage of variable X to variable Y was 0.704 or 70.4% and the remaining 29.6% was influenced by other variables not examined.
PENANGANAN DANGEROUS GOODS CLASSIFICATION 6 MENURUT ANNEX 18 DI BANDAR UDARA SULTAN BABULLAH TERNATE Sriwulan Sari Amirudin; Djoko Widagdo
Jurnal Ground Handling Vol 5 No 01 (2023): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v5i01.901

Abstract

Dangerous Goods atau zat yang dapat membahayakan terhadap kesehatan keselamatan apabila diangkut dengan pesawat udara. Penelitian ini bertujuan untuk mengetahui sistem pembagian kerja unit Aviation security untuk penanganan dengerous goods classification 6, alat penunjang yang digunkan untuk penanganan dengerous goods classification 6 dan dokumen yang butuhkan untuk penanganan dengerous goods hingga dimuat kedalam pesawat. Penelitian ini menggunkan metode kualitatif dengan menggunakan teknik mengumpulan data observasi,wawancara dan dokumentasi, guna untuk mengetahui penaganan dangerous goods classification 6 di Bandar Udara Sultan Babullah Ternate. Hasil penelitian dalam penelitian ini menunjukan pembagian kerja unit aviation security menggunakan sistem shift kerja, Alat penunjang yang digunakan untuk pemeriksaan barang berbahaya classification 6 divisi 6 2 Infactious Subtance yaitu menggunakan X-Ray tipe 150150A Jenis dokumen yang dibutuhkan penanganan dangerous goods hingga dimuat kedalam pesawat yaitu PTI SMU CSD SHIPDEC NOTOC dan Pembagian kerja dibentuk dalam kelompok untuk penanggung jawab yaitu komandan regu dan pembagian kerja menggunakan sistem shift adapun alat penunjang digunakan dalam pemeriksaan dangerous goods menggunakan mesin X-Ray tipe 150150A saat ini ada kerusakan pada generator X-Ray maka X-Ray tidak dapat digunakan Jenis dokumen yang dibutuhkan saat penanganan dangerous goods hingga dangerous goods dimuat kedalam pesawat yaitu dokumen Pemberitahuan Tentang Isi PTI Surat Muatan Udara SMU Consignment Security Delaration CSD Shipper Declaration For Dangerous Goods SHIPDEC Notification To Caption NOTOC. Penanganan,Aviation Security (AVSEC),Dangerous Goods, Infactious Subtance,Annex 18
Analisis Peran Terminal Service Officer Dalam Pengukuran Level of Service Berdasarkan PM 178 Tahun 2015 di Bandar Udara Internasional Adisutjipto Yogyakarta Rodhiyatulliyani Rodhiyatulliyani; Djoko Widagdo
JLEB: Journal of Law, Education and Business Vol 1, No 2 (2023): Oktober 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jleb.v1i2.1146

Abstract

Terminal Service Officer (TSO) adalah salah satu unit di PT. Angkasa Pura yang bertugas untuk melakukan pengawasan dan memastikan fasilitas yang ada di terminal bandara. Pengawasan yang dilakukan mengacu pada PM 178 Tahun 2015 Tentang Standar Pelayanan Pengguna Jasa Bandar Udara dan Prosedur Mutu unit Terminal Service Officer. Untuk mengetahui peran petugas TSO , salah satunya adalah survei LOS. Level Of Service (LOS) adalah standar pelayanan yang merupakan tolak ukur sebagai pedoman penyelenggaraan pelayanan dan acuan kualitas pelayanan yang berkualitas, cepat, mudah, terjangkau, dan terukur. Penelitian ini menggunakan Penelitian Kualitatif. Pengumpulan data dilakukan dan didapatkan di Bandara Internasional Adisutjipto Yogyakarta. Data diperoleh dari Observasi, Wawancara, Dan Dokumentasi. Data Primer didapatkan dari wawancara kepada 3 narasumber yang terdiri dari petugas Terminal Service Officer. Data Sekunder didapatkan berdasarkan Peraturan pemerintah (PM) 178 tahun 2015, dokumentasi Prosedur Mutu Bandar Udara Internasional Adisutjipto Yogykarta, serta Monitoring Dan Evaluasi Level Of Service (LOS). Hasil penelitian menunjukkan bahwa petugas TSO telah melaksanakan pengukuran Level Of Service (LOS) sesuai dengan PM 178 Tahun 2015 dan Prosedur Mutu Bandar Udara Internasional Adisutjipto Yogyakarta. Dibuktikan dengan adanya dokumentasi Monitoring Dan Evaluasi LOS yang dilaporkan setiap bulanannya. Dan dari hasil penelitian menujukkan bahwa Level Of Service di di bandar udara ini telah berjalan dengan baik sesuai aturan yang berlaku yaitu PM 178 Tahun 2015 Tentang Standar Pelayanan Pengguna Jasa Bandar Udara.
Analisis Tugas Terminal Service Officer dan Apron Movement Control Dalam Pengawasan Fasilitas Sisi Darat dan Sisi Udara di PT Angkasa Pura I Bandar Udara Internasional Jenderal Ahmad Yani Semarang Renaldhy Putra Parmudya; Djoko Widagdo
JLEB: Journal of Law, Education and Business Vol 1, No 2 (2023): Oktober 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jleb.v1i2.1109

Abstract

Terminal Service Officer (TSO) adalah petugas yang menangani pengawasan pada area sisi darat, sedangkan Apron Movement Control  (AMC) yaitu tugasnya menangani pengawasan area sisi udara khususnya apron. Di Bandar Udara Internasional Jenderal Ahmad Yani Semarang pernah ditemukan kerusakan pada area check in counter pada fasilitas toilet, kemudian petugas TSO melaporkan pada kejadian kerusakan itu dan selanjutnya akan ditangani unit satuan teknis. Terjadi juga pada area apron ditemukan kerusakan berlubang pada lintasan taxiway-foxtrot, petugas AMC melaporkan kejadian kerusakan itu dan selanjutnya akan ditangani oleh unit teknikal bandara. Tujuan penelitian ini yaitu untuk mengetahui kesesuaian instruksi kerja dari petugas TSO dan AMC dalam melaksanakan pengawasan fasilitas di sisi darat dan sisi udara serta mengetahui kendala apa saja yang ditemukan ketika melaksanakan tugasnya. Penelitian ini dilakukan pada tanggal 07 Agustus s.d 18 Agustus 2023 dengan menggunakan metode kualitatif yaitu pengambilan data dengan observasi, wawancara dan dokumentasi disertai data-data pendukung lainnya. Teknik analisis data yang digunakan yaitu mereduksi data, penyajian data dan penarikan kesimpulan. Hasil penelitian ini bahwa pelaksanaan tugas dari petugas TSO dan AMC sudah sesuai dengan intruksi kerja yang ditetapkan. Dalam melaksanakan tugasnya terdapat beberapa kendala yaitu pada unit TSO kurangnya fasilitas HT dan kurangnya petugas di lapangan, sedangkan pada unit AMC kendalanya yaitu kurangnya fasilitas CCTV dan kurangnya petugas AMC.
ANALYZING THE AVIATION SECURITY KNOWLEDGE TEST ITEMS TO EVALUATE CADET PROFICIENCY ACROSS DIVERSES LEVEL OF VOCATIONAL SCHOOLS Yune Andryani Pinem; Nikola San Fajar; Djoko Widagdo
Jurnal Manajemen Dirgantara Vol 16 No 2 (2023): Jurnal Manajemen Dirgantara, Desember 2023
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v16i02.1044

Abstract

Assessments are vital tools in education, shaping dynamic learning experiences and contributing significantly to overall learner development. In AVSEC training, mandatory tests for license acquisition are a prerequisite for both job applicants and active duty officers contingent upon achieving satisfactory scores. Potential test takers vary in level of formal vocational education with a minimum educational requirement of a high school for job applicants. This study scrutinizes the quality of the AVSEC test, evaluating elements like difficulty index (DIF), discrimination index (DI), and distractor efficiency (DE). Serving as a comprehensive evaluative tool, it provides valuable feedback on proficiency and areas for improvement. In AVSEC item analysis, findings indicate that retaining a low category of Differential Item Functioning (DIF) may be justifiable based on item purpose. The influence of test-taker backgrounds and nuances in classical formal education is reflected in the low Discrimination Index (DI), emphasizing the need for considerations beyond intrinsic item characteristics. Challenges emerge in questions about regulations due to their overly straightforward construction, rendering the substitution of suboptimal distractors impractical. To address potential drawbacks, the training school may contemplate replacing items with similar topics, maintaining the test's purpose while enhancing item quality. This study underscores the delicate balance required in crafting effective assessments within the distinctive context of AVSEC.
Analisis Implementasi Transformasi Digital Oleh PT. Gapura Angkasa Di Bandar Udara Internasional Soekarno-Hatta Mohamad Trisandi H. Uri; Djoko Widagdo
Jurnal Multidisiplin Indonesia Vol. 1 No. 3 (2023): September : Jurnal Multidisiplin Indonesia
Publisher : PT. ALHAFI BERKAH INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62007/joumi.v1i3.104

Abstract

This research aims to find out the process of developing the concept of digitalization and solutions by PT Gapura Angkasa in dealing with obstacles during the process of implementing digital transformation at Soekarno-Hatta International Airport. This research was conducted on February 9, 2023 to February 16, 2023 at Terminal 3 Ultimate of Soekarno-Hatta International Airport. Research data was obtained from the Check-In Counter operational section by including observation of facilities and infrastructure, interviews with the Supervisor of the Check-In Counter section, and digging deeper into the software which is currently entering the development stage. Some facilities and infrastructure such as the Self Check-In Machine, Travelin App, and Digital Wayfinding can be fully used by Passenger but there are still several System Errors so that they still require further assistance or confirmation to the responsible one. While infrastructure such as Face Recognition Camera, and E-KTP Reader are still in the Alpha Testing stage where some of these devices are tested internally and cannot be tested directly on Passenger. The quality of infrastructure and human resources is still one of the main factors behind the adaptation of the latest innovations in Indonesian aviation, and currently Gapura Angkasa is still in the stage of providing education to Passengers regarding the regulations that apply in the airport environment and Gapura Angkasa also in the stage of adapting the Standard Operating Procedure and Standard Use of Hardware & Software socialized by Angkasa Pura to the Soekarno-Hatta International Airport Stakeholders. Another step that can be taken by Gapura Angkasa is to fulfill basic needs such as speed & accuracy of information, feasibility of devices, increasing Human Resources so as to produce Operators who are experts in their fields.
Co-Authors Achmad Sutanto Ari Apriani Arief Yanto Rukmana Baso Intang Sappaile Egidius Fkun Frans Sudirjo Gunita Aulia May Sekar Wijaya Mega Uswatun Mohamad Trisandi H. Uri Muhammad Daffa Tabah Sukma Putra Nikola San Fajar Nursina I Latif Prastyadi Wibawa Rahayu Renaldhy Putra Parmudya Rodhiyatulliyani Rodhiyatulliyani Sinar Nur Rukaya Hatja Sriwulan Sari Amirudin Syahril Hasan Titin Findarsih Yenny Anggreini Sarumaha Yune Andryani Pinem