Article Per Year (5 Year)
p-Index From 2021 - 2026
0.817
P-Index
This Author published in this journals
All Journal Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Kewarganegaraan Scientica: Jurnal Ilmiah Sains dan Teknologi Journal of Innovative and Creativity
Nurlaela Kumala Dewi
Universitas Logistik dan Bisnis Internasional
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

Published : 4 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 4 Documents
Search

 1 
Analisa Karyawan Layanan Distribusi PT. X Menggunakan Metode Service Quality Dan Importance Performance Analysis (IPA) Nurlaela Kumala Dewi; Ari Vicky Widyastuti
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 3 No. 6 (2022): MSEJ : Management Studies and Entrepreneurship Journal
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v3i6.1305

Abstract

Untuk meningkatkan pelayanan terhadap konsumen PT. X, melakukan upaya menganalisis karyawan yang menangani layanan distribusi. Metodeyang digunakan dalam penelitian adalah metode Servqual dan metode Importance Performance Analysis (IPA). Berdasarkan hasil perhitungan servqual, nilai Gap untuk dimensi tangible adalah -0,82, dimensi reliability adalah -0,86, dimensi responsiveness adalah -0,91, dimensi assurance adalah -0,83, dan dimensi empathy adalah -0,83, nilai total untuk semua dimensi adalah -0,85. Semua nilai yang didapatkan bernilai negatif (-), itu menunjukan bahwa kualitas pelayanan PT. X yang ada saat ini masih di bawah harapan pelanggan, sehingga diperlukan perbaikan kualitas pelayanan pada setiap atribut yang memiliki tingkat pelayanan yang rendah. Dengan menggunakan metode Importance Performance Analysis (IPA) diperoleh atribut yang perlu dilakukan perbaikan kualitasnya yang berada di kuadran I yang dianggap penting oleh konsumen yaitu atribut nomor X8, X13, dan X12. Kuadran II yang dianggap penting oleh konsumen dan performansi yang dihasilkannya sudah sesuai dengan yang dirasakan oleh konsumen,  kuadran III yang dianggap kurang penting dan memiliki performansi yang tidak begitu baik dan kuadran IV yang dianggap oleh konsumen berlebihan dalam pelaksanaannya tetapi performansi yang dihasilkannya sangat baik. Kata Kunci: Service Quality , Importance Performance Analysis (IPA).
OPTIMALISASI JUMLAH PRODUKSI TEH BOTOL SOSRO DAN FRUIT TEA MENGGUNAKAN METODE FUZZY INFERENCE SYSTEM TSUKAMOTO : (STUDI KASUS : PT. SINAR SOSRO PALEMBANG) Dudi Hendra Fachrudin; Nurlaela Kumala Dewi; Muhammad Rafif Novanil
Scientica: Jurnal Ilmiah Sains dan Teknologi Vol. 1 No. 3 (2023): Scientica: Jurnal Ilmiah Sains dan Teknologi
Publisher : Komunitas Menulis dan Meneliti (Kolibi)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.572349/scientica.v1i3.362

Abstract

PT Sinar Sosro Palembang, a manufacturing company of packaged ready-to-drink beverages, is experiencing constraints in the amount of production that is not optimal, causing excess inventory stock and potential losses. Demand fluctuations are the main factor affecting production instability. To overcome this problem, researchers used the Tsukamoto Fuzzy Inference System method in this study. This method utilizes fuzzy sets to represent rules in real-world problems. With input variables of demand and inventory, this method generates output variables of production. The fuzzy set on each variable is applied with a defuzzification process using a centered average calculation. The results show that there are still production periods that are not optimal, as seen in the production data of Sosro Bottled Tea and Fruit Tea bottles. With 8 optimal calculations from 12 total data for Sosro Bottled Tea and 6 optimal calculations from 12 total data for Fruit Tea bottles, the Tsukamoto Fuzzy Inference System method is considered feasible as a consideration for obtaining the optimal amount of production for PT Sinar Sosro Palembang. The implementation of this method is expected to improve production efficiency and reduce excess inventory stock, resulting in more optimal production performance.
Analisis Kepuasan Pelanggan Jasa Pengiriman Barang Di J&T Cargo Cabang Sarimanah Kota Bandung Indra Batara Siahaan; Nurlaela Kumala Dewi; Syafrianita Syafrianita
Journal of Innovative and Creativity Vol. 5 No. 3 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i3.3796

Abstract

A Customer satisfaction in delivery services is important. Customer satisfaction is obtained from the quality of service offered by the delivery service. J&T Cargo Sarimanah Branch is a delivery service that offers quality service to customers so that customers have satisfaction when using the service. In this study, J&T Cargo Sarimanah Branch became a research to see whether the quality of service on customer satisfaction. Research on service quality has a significant effect on customer satisfaction and looks at the variables that are prioritized in meeting customer satisfaction, this study uses the servqual method (service quality) to measure the extent to which the quality of service provided by J&T Cargo Sarimanah Branch and the IPA method (Importance Performance Analysis) to determine the priorities of variables that must be maintained and improved again. The results of this study show a positive value on 18 variables that have been tested and show a value of 2.99. Where the average score shows customer satisfaction with the quality of service J&T Cargo Sarimanah Branch exceeds customer expectations (high satisfaction).
Analisis Kelayakan Pengadaan Moda pada PT X dengan Metode Capital Budgeting Nurlaela Kumala Dewi; Vina Pandusa
Jurnal Kewarganegaraan Vol 9 No 2 (2025): Desember 2025
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i3.3775

Abstract

AbstrakPT X pemasok kelapa tua yang berasal dari Kabupaten Tasikmalaya Propinsi Jawa Barat, setiap tahunnya PT.X mengalami peningkatan permintaan kelapa tua untuk konsumen yang berada di kota Bandung dan sekitarnya, Saat ini PT X hanya memiliki 2 moda angkutan dengan kapasitas setiap moda angkutnya adalah sebanyak 2100 butir kepala tua. Saat ini PT X sedang menghitung kemungkinan pengaturan kapasitas dan kelayakan pembelian investasi yaitu moda angkut baru dengan alternatif keputusan terbaik antara membeli atau menyewa. Metode yang digunakan pada penelitian ini meliputi Metode Forecasting (Peramalan) dengan 3 metode berbeda yaitu Freehand’s Method, Metode Semi Rata-Rata dan Least Squares Method. Selanjutnya metode yang digunakan adalah Metode Kapasitas Angkut dan Capital Budgeting yang meliputi Net Present Value (NPV), Internal Rate Return (IRR), serta Payback Period. Dari hasil penelitian yang telah dilakukan diperoleh hasil bahwa PT X harus sudah memiliki angkutan baru pada Tahun 2023 bulan September berdasarkan peramalan permintaan dengan menggunakan metode Least Square Method dan dilanjutkan menghitung kapasitas angkut menggunakan hasil ramalan hasil dari Least Square Method, serta total membeli moda selama lima tahun dengan menghitung biaya operasional pertahun serta harga kendaraan adalah Rp. 1,232,283,784 dan total menyewa moda selama lima tahun dengan biaya Rp.650.000/hari dan kenaikan pertahun sebesar 5% adalah Rp. 1,311,672,640. Artinya investasi yang akan dilakukan oleh PT X adalah membeli moda baru karena biaya yang dikeluarkan lebih sedikit daripada menyewa.Kata Kunci: Capital Budgedting, Forecasting, Kapasitas Angkut, Kelapa AbstractPT X is an old coconut supplier from Tasikmalaya Regency, West Java Province, every year PT. X experienced an increase in demand for old coconuts for consumers in the city of Bandung and its surroundings, currently PT X only has 2 modes of transportation with the capacity of each mode of transportation is as many as 2100 old heads. Currently, PT X is calculating the possibility of capacity arrangements and the feasibility of purchasing investments, namely new modes of transportation with the best alternative decision between buying or renting. The methods used in this study include the Forecasting Method (Forecasting) with 3 different methods, namely the Freehand's Method, the Semi-Average Method and the Least Squares Method. Furthermore, the method used is the Carrying Capacity Method and Capital Budgeting which includes Net Present Value (NPV), Internal Rate Return (IRR), and Payback Period. From the results of the research that has been carried out, the results were obtained that PT X must already have new transportation by 2023 in September based on demand forecasting using the Least Square Method and continue to calculate the transportation capacity using the results of the estimated results of the Least Square Method, as well as a total of buying modes for five years by calculating the operating costs per year and vehicle prices are Rp. 1,232,283,784 and a total of renting modes for five years with  costs Rp.650,000/day and an annual increase of 5% is Rp. 1,311,672,640. This means that the investment to be made by PT X is to buy a new mode because the costs incurred are less than renting.Keywords: Capital Budgedting, Forecasting, Carrying Capacity, Coconut
Co-Authors Ari Vicky Widyastuti Dudi Hendra Fachrudin Indra Batara Siahaan Muhammad Rafif Novanil Syafrianita Syafrianita Vina Pandusa