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Deviyantoro
Fakultas Ekonomi Dan Bisnis Universitas Serang Raya
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Public Health Social Sciences Other

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Impact of SOPs, Work Conditions, and Training on Port Employee Performance Deviyantoro Deviyantoro; Denny Kurnia
Annals of Human Resource Management Research Vol. 6 No. 3 (2026): September
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v6.n3.p77-92.2026

Abstract

Purpose: This study examines the influence of Standard Operating Procedures (SOPs), work environment, and training on employee performance at PT Pelabuhan Tanjung Priok, Banten Branch, a high-risk port-service organization where procedural accuracy and operational reliability are essential. Methodology: This study used a quantitative explanatory survey design. Data were collected from 104 employees selected from a population of 140 using Slovin’s formula with a 5% margin-of-error. The respondents represented operational, administrative, and supervisory units. The data were analyzed using validity and reliability tests, classical assumption tests, multiple linear regression, partial t-tests, simultaneous F-test, and coefficient of determination analysis with SPSS 27. Results: The findings show that SOPs have a positive and significant effect on employee performance, with training having the strongest positive and significant effect. The work environment had a positive but statistically insignificant effect. Simultaneously, SOPs, work environment, and training significantly affect employee performance, with an Adjusted R² of 29.5%. Conclusions: Employee performance in port operations is mainly strengthened through clear procedures and job-relevant training, while the work environment serves as a supporting factor. Limitations: This study is limited to one port-service company and three internal management variables. Contributions: This study contributes to the human resource management literature by offering an integrated model of SOPs, work environment, and training in a high-risk port-service context.
Co-Authors Ahmad Kautsar Anizir Anizir Anizir Aras Nurbarich Agustin Darpi Denny Kurnia Denny Kurnia Farid Wajdi Huddin, Muhammad Nurhaula Kamil Husain Lella Rukmana Lina Marliana Dewi Nafiuddin Ratu Erlina Gentari, Ratu Erlina Santi Riana Dewi Sawitri Nurhayati Sheena Ramazanu Siti Safaria Sulasno Wahyuddin Wahyuddin