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JULIYANTI JULIYANTI, JULIYANTI
Institut Kesehatan Immanuel
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Dentistry Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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The Relationship of Culture-Based Primary Service with Patient Satisfaction in the Inpatition Room of Hospital X in Pontianak Margaretha Wilyana; Tri Ardayani; Juliyanti Juliyanti
Indonesian Journal of Health Research and Development Vol. 2 No. 2 (2024): Indonesian Journal of Health Research and Development
Publisher : CV Media Inti Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58723/ijhrd.v2i2.228

Abstract

The aim of this research is to analyze the relationship between culture-based excellent service and patient satisfaction in the inpatient room at Hospital X in Pontianak.The research uses quantitative descriptive methods with a cross-sectional study approach. The total sample is 86 respondents, the measuring instrument is a questionnaire of excellent service and customer satisfaction which was created by the author himself with validation results of calculated r values ranging from 0.40 to 0.887 and reliability of 0.944 and 0.956. The research results showed that almost all of the respondents said it was very good, 68 people or (79.07%), the level of patient satisfaction, the majority of respondents said it was very satisfied, 63 people or (73.26%), the results of the analysis of excellent service relationships based on Culture and patient satisfaction with the Spearman Rank obtained a SIG value = 0.000 (Sig < 0.05), so it can be concluded that there is a very significant relationship between excellent service and patient satisfaction in the Inpatient Room at Hospital X in Pontianak. It is hoped that the results of this research can be used to improve excellent nursing service because of the importance of excellent nursing service in increasing the satisfaction of inpatients at Hospital X in Pontianak.
Efforts to Increase Public Knowledge About Health and the Use of Gadgets for Digital Marketing at RW 01 Babakan Ciparay Bandung City Gurdani Yogisutanti; Tri Ardayani; Dian Ekawati; Susanna Theresia Ngadiman; Juliyanti Juliyanti; Srihesty Manan; Yunus Adhy Prasetyo; Ardhini Dwi Utari; Iriyanti Harun
Aktual: Jurnal Pengabdian Kepada Masyarakat Vol. 1 No. 1 (2023): Aktual: Jurnal Pengabdian Kepada Masyarakat May 2023
Publisher : CV Media Inti Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58723/aktual.v1i1.17

Abstract

Community service activities carried out by Working Group 1 Immanuel Bandung Health Institute in RW 01 Babakan Ciparay Village, Babakan Ciparay District, Bandung City. Community service aims to Increasing public knowledge about health and utilization gadgets for digital marketing at RW 01 Babakan Ciparay Bandung City. Activities involving 8 lecturers from the S1 Nursing, S1 Public Health, S1 Nutrition, D3 Nursing and D3 Hospital Service Management (MPRS) study programs. There were 10 students involved, consisting of 2 students from the S1 Kesmas Study Program, and 8 people from the D3 MPRS Study Program. Community service methods are carried out by means of counseling, lectures and questions and answers, using videos, posters, stickers, and direct practice. The media used are televisions, and laptops to display material in the form of power points. The material presented to the community was carried out in 2 stages and took place at the house of the head of RW 01 Babakan Ciparay. Phase 1 was held on Wednesday, September 8, carried out by 2 lecturers to deliver material on the use of gadgets in the era of digital marketing, family mental health and video screenings on the prevention of COVID-19, hypertension and diabetes mellitus. The second phase was held on Tuesday, 27 September 2022. The material presented includes: mental health of pregnant women and the importance of eating fruits and vegetables by means of lectures using power point media. Material on hypertension is delivered directly through lectures and questions and answers. Material on handling cardiac arrest at home, carried out with direct practice to the community. Media used for learning using mannequin aids. In addition, posters about COVID-19 prevention and stickers on how to sort waste were also given. The results of community service can increase public knowledge about health in general and the use of gadgets for digital marketing. The constraints of this community service activity have not been evaluated in a structured manner using questionnaires. The suggestion that can be recommended is that the implementation of community service be carried out in the same location with different materials, and that IKI should have a target area. Community service activities can then be continued with research first to find out the problems that exist in the community.
Co-Authors Aisyah Aisyah Andriana, Sari Sarce Angelina, Ria Anni Sinaga Ardhini Dwi Utari Berliana Saragih Damayanti, Berlyna Dian Ekawati Dori Fitria Faadila, Ayu Fauziah, Liliek Gurdani Yogisutanti Ira Octavi Siagian Iriyanti Harun Kristina Afrida Herlita marbun, ria angelina Margaretha Wilyana Marintan, Heny Maruhum B.H. Marbun Mayesti Akriani Muhammad Syah Abdaly, Muhammad Syah Ngadiran, Antonius OD Sariningsih Rosalina Tambunan Sari, Claudia Novita Saurmian Sinaga Sitorus, Neti Srihesty Manan Susanna Theresia Ngadiman Tanti Wili Wiharti Tri Ardayani Tri Ardayani Wiji Utami, Wiji Yunus Adhy Prasetyo