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Customer Satisfaction as an Influence Mediation of Service Quality, Financial Considerations, Convenience Toward Switching Behavior (Study on Customer of PT. Bank Central Asia Tbk, Branch Malang) Kanti Rahayu; Rofiaty Rofiaty; Sudjatno Sudjatno
Wacana Journal of Social and Humanity Studies Vol. 20 No. 1 (2017)
Publisher : Sekolah Pascasarjana Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1032.848 KB) | DOI: 10.21776/ub.wacana.2017.020.01.1

Abstract

This research has discussed switching behavior problem mediated by customer satisfaction. The aims of this research are to understand customer satisfaction dimension which are consist of service quality, financial considerations, and convenience in its influence towards switching behavior, by using survey of 200 inactive customer to verify research hypothesis. Data analysis using Partial Least Square (PLS) analysis methods toward customer of PT. Bank Central Asia, Tbk branch Malang. This result research has shown that service quality significantly influence to switching behavior financial consideration significantly influence to switching behavior in term of low savings rate dimension, but insignificant to administration fee and loan interest, convenience insignificantly influence to switching behavior in terms of ATM and service hours. New findings that convenience is also involve provided parking lot, almost in every branch office of BCA in Malang complaining the same thing.
Pembuktian Kepemilikan Aset Investasi dengan Trading Kripto di Indonesia Irfa Khunainah; Soesi Idayanti; Kanti Rahayu
Jurnal Bisnis dan Manajemen (JURBISMAN) Vol. 2 No. 3 (2024): Jurnal Bisnis dan Manajemen (JURBISMAN)
Publisher : Penerbit dan Percetakan CV. Picmotiv

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61930/jurbisman.v2i3.757

Abstract

Trading kripto merupakan salah satu instrumen investasi di Indonesia yang memiliki banyak pengguna. Berbeda dengan investasi pada umumnya yang berbentuk fisik, investasi ini dilakukan secara online. Objek investasi ini adalah mata uang kripto yang diperjualbelikan di pasar fisik aset kripto atau blockchain, atau yang sering disebut dengan perdagangan kripto. Banyak yang beranggapan bahwa investasi jenis ini adalah perjudian, karena tidak jelas legalitas dan legalitasnya. Selain itu juga terkait dengan lokasi bukti kepemilikan aset investasi, sedangkan proses perdagangannya dilakukan melalui jaringan internet. Hal ini menjadi persoalan terkait kekuatan hukum pembuktian kepemilikan aset. Tujuan dari penelitian ini adalah untuk mengetahui legalitas investasi perdagangan kripto dan bentuk bukti kepemilikan aset investasi tersebut. Jenis penelitian ini menggunakan penelitian kepustakaan atau kepustakaan dengan pendekatan normatif yaitu deskriptif analisis. Data penelitian ini menggunakan bahan hukum primer, sekunder dan tersier. Metode pengumpulan data yang digunakan adalah melalui studi literatur peraturan perundang-undangan, serta pengumpulan data secara online pada website dan berita. Data penelitian diuraikan dalam bentuk teks naratif secara sistematis. Metode analisis data yang digunakan adalah metode kualitatif. Hasil penelitian ini menunjukkan bahwa legalitas investasi perdagangan kripto mempunyai kekuatan hukum dan diakui secara hukum serta memiliki perlindungan dan pengawasan yang diatur dalam hukum Indonesia. Bukti kepemilikan aset investasi dengan perdagangan kripto hanya disimpan secara elektronik, seperti bukti pembayaran dan penerimaan, riwayat transaksi, dan deklarasi aset. Namun bukti kepemilikan aset tersebut tidak diberikan secara fisik sehingga membuat kekuatan bukti kepemilikan aset investasi masih lemah dan berisiko tinggi.
Konsekuensi Hukum Pekerja Migran Bawah Umur : Sosialisasi Abdimas Menyikapi Tagar #KaburKeLuar Negeri di SMA Ihsaniyah Kota Tegal Kanti Rahayu; Kus Rizkianto; Mukhidin Mukhidin; Selviany Selviany; Nuridin Nuridin
SAFARI :Jurnal Pengabdian Masyarakat Indonesia Vol. 5 No. 2 (2025): April: Jurnal Pengabdian Masyarakat Indonesia
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/safari.v5i2.2937

Abstract

Migrant workers are a simple term that may be familiar to students and students at Ihsaniyah High School in Tegal City. However, their understanding of the necessary preparation and legal risks that can threaten safety when working abroad, especially if they are illegal migrant workers and minors, are still very limited. In today's social reality, Indonesia's young generation is faced with various structural challenges, such as fierce competition in the world of work, high rates of educated unemployment, inequality in access to education and health, and declining trust in political stability and law enforcement. This condition triggers some of them to look for job opportunities abroad, which are considered more promising in terms of income and better life opportunities. Unfortunately, many of them do not understand the legal consequences and safety risks of working illegally abroad. Therefore, this community service activity (abdimas) is carried out with the aim of providing comprehensive information and repeated education to students. This socialization discusses official regulations related to migrant workers, legal procedures for working abroad, and legal threats to illegal migrant workers. Activity methods include lectures, discussions, and interactive counseling designed to help students understand the dangers and risks of being an illegal migrant worker, including the possibility of becoming a victim or even a perpetrator of a criminal act. The results of the activity showed that students' understanding of the threat of criminal sanctions, legal protection, and the importance of preparing skills and official documents before working abroad has significantly increased. With this activity, it is hoped that students will be wiser in planning for the future, including choosing a career path that is safe, legal, and in accordance with applicable regulations.
Small Claim Court Litigation Procedures And Mediation In State Court Sanusi Sanusi; Kanti Rahayu; Tarno Ganang; Moh Taufik
International Journal of Sociology and Law Vol. 1 No. 2 (2024): May : International Journal of Sociology and Law
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsl.v1i2.79

Abstract

This research was conducted with the aim of finding out how civil disputes are resolved in the District Court, either through Simple Lawsuits in Court or through Mediation in Court. By using normative juridical research methods, it is concluded: (1) The stages of simple lawsuit settlement in the District Court include registration, examination of the completeness of a simple lawsuit, determination of judges and appointment of substitute clerks, preliminary examination, determination of hearing days and summoning of parties, trial and peace hearings, evidence and decisions To resolve disputes in a simple and practical manner and avoid complicated settlements and in-depth examinations, Law Number 8 Year 1999 requires that amicable settlement, which is a legal remedy first attempted by the parties to the dispute, before the parties choose voluntarily to resolve disputes through the Judicial Body or other forum. (1) The Mediation Procedure in Article 13 on Submission of Case Resume and Duration of Mediation Procedure, states: (1) Within a maximum of 5 (five) working days after the parties have appointed an agreed mediator, each party may submit the case resume to each other and to the mediator. (2) Within a maximum of 5 (five) working days after the parties fail to select a mediator, each party may submit the case resume to the appointed mediator judge. (3) The mediation procedure shall last for a maximum of 40 (forty) working days from the time the mediator is selected by the parties or appointed by the chairman of the panel of judges as referred to in article 11 paragraphs (5) and ( 6). (4) Based on the agreement of the parties, the mediation period may be extended by a maximum of 14 (fourteen) working days from the expiry of the 40 (forty) day period as referred to in paragraph 3: (5) The period of the mediation procedure shall not include the period of case examination. (6) If necessary and based on the agreement of the parties, mediation may be conducted remotely using communication devices. Settlement of civil disputes in principle has two aspects, namely settlement through litigation and non-litigation, in the District Court itself where litigation settlement can be pursued also prioritizing the principles of fast, cheap, and simple.
LAW ENFORCEMENT OF COPYRIGHT AS AN EFFORT TO STRENGTHEN THE CREATIVE ECONOMY Kanti Rahayu; Moh. Taufik
INTERNATIONAL JOURNAL OF SOCIETY REVIEWS Vol. 2 No. 4 (2024): APRIL
Publisher : Adisam Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The Indonesian state is currently aggressively developing the creative economy sector so that it can increase rapidly in supporting the country's economic growth. To be able to realize a creative economy that can support the country's economic growth, legal enforcement of intellectual rights (property rights) is needed, one of which is protecting and enforcing statutory regulations regarding Copyright.This research aims to find out how the law is enforced against the Copyright Law in Indonesia in order to strengthen the creative economy and what are the obstacles in realizing law enforcement against Copyright in Indonesia. This type of research is library research. The data source used in this research is secondary data. Data collection techniques are carried out through conventional and online searches. Innovative works that emerge as part of the creative economy must be protected under copyright law, so that the Indonesian creative economy can make a significant contribution to the national economy. The main problem with weak legal enforcement of the copyright law is in terms of substance, structure and legal culture.
Passing Off Sebagai Salah Satu Indikator Tindakan Persaingan Curang di Bidang Merek (Unfair Competition) Nurhayati; Mukhidin; Kanti Rahayu
EKOMAN: Jurnal Ekonomi, Bisnis dan Manajemen Vol. 2 No. 1 (2024): EKOMAN: Jurnal Ekonomi, Bisnis dan Manajemen
Publisher : Penerbit dan Percetakan CV. Picmotiv

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61930/ekoman.v2i1.65

Abstract

Passing off adalah suatu tindakan persaingan curang (unfair competition) yang dilakukan oleh orang atau badan hukum untuk memperoleh keuntungan melalui itikad tidak baik dengan memanfaatkan reputasi merek terkenal. Tujuan dari penelitian ini yaitu untuk mengetahui pengaturan passing off di Indonesia dan mengkaji passing off sebagai salah satu indikator tindakan persaingan curang di bidang merek (unfair competition). Penelitian ini menggunakan jenis penelitian kepustakaan (library research). Pendekatan penelitian yang digunakan dalam penulisan hukum ini adalah yuridis normatif. Jenis data yang dihasilkan dari penelitian hokum yuridis normatif adalah data sekunder yang diperoleh dengan studi dokumen bahan kepustakaan. Data yang diperoleh dari hasil penelitian kemudian dianalisis dengan menggunakan metode analisis kualitatif, diuraikan secara rinci untuk memperoleh gambaran yang jelas sehingga hasilnya mudah dipahami. Hasil dari penelitian ini menunjukan bahwa pengaturan passing off di Indonesia diatur dalam KUHPerdata, Undang-Undang Nomor 20 Tahun 2016 Tentang Merek dan Indikasi Geografis, Undang-Undang Nomor 6 Tahun 2023 Tentang Penetapan Peraturan Pemerintah Pengganti Undang-Undang Nomor 2 Tahun 2022 Tentang Cipta Kerja Menjadi Undang-Undang, Peraturan Menteri Hukum dan Hak Azasi Manusia Nomor 67 Tahun 2016 Tentang Pendaftaran Merek dan Passing off dikatakan sebagai salah satu indikator persaingan curang di bidang merek (unfair competition) karena adanya persamaan antara unsur perbuatan passing off dengan ketentuan persaingan curang pada Pasal 10 ayat (3) Konvensi Paris yaitu unsur goodwill dan misrepresentation sama dengan halnya unsur confusion dan mislead.
Inovasi Hukum Pemerintah Kabupaten Tegal dalam Membuat Kebijakan Program Pengentasan Kemiskinan yang Mensejahterakan Masyarakat Berbasis Efisiensi Anggaran Moh. Taufik; Sugiyanto Sugiyanto; Sanusi Sanusi; Kanti Rahayu
Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora Vol. 5 No. 1 (2026): Januari: JURRISH: Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurrish.v5i1.6971

Abstract

Poverty is a multidimensional issue that not only involves economic limitations but also reflects violations of fundamental human rights such as the right to food, health, education, decent employment, and socio-political participation. This study aims to analyze the legal innovations implemented by the Tegal Regency Government in formulating poverty alleviation policies based on budget efficiency. Using an empirical and philosophical approach, this research views law not only as an ideal set of norms but also as a dynamic social phenomenon within society. The findings reveal that legal innovation is manifested through the strengthening of juridical aspects in regional policies, the integration and synergy of four flagship poverty alleviation programs, and the implementation of the initiative “One Regional Apparatus, One Assisted Village,” which involves all elements of local government. In addition, active community participation and the utilization of corporate social responsibility (CSR) funds from regional and state-owned enterprises serve as crucial supporting factors in enhancing the sustainability and effectiveness of poverty alleviation programs in Tegal Regency.