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Journal : PERSPEKTIF

Bagaimana Teknologi Informasi dan Komunikasi Bertransformasi Menjadi Inovasi Pelayanan Publik? Fadian Nur Aziz; Fathum Mubin; Rizky Juda Putra Hidayat; Asep Nurjaman; Achmad Apriyanto Romadhan; Tri Sulistyaningsih; Yana Syafriyana Hijri
PERSPEKTIF Vol 10, No 2 (2021): PERSPEKTIF - July
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v10i2.4905

Abstract

This study aims to analyze how ICT can change the mechanism of public service innovation and see the success indicators, with an empirical study on the Among Warga application in Batu City. Basically, ICT is a technology that can help reduce government performance, thus making a demand for the dynamics of public service delivery at the regional level. The method used in this research is a qualitative paragraph with a descriptive model in which the researcher looks for key informants or data sources based on facts in the field, and is supported by literature studies.. Referring to the results of the data that have been processed, the researchers found research results that show that the Among Warga application is an online-based complaint service facility which is shown for the people of Batu City in submitting public complaints such as infrastructure damage, fallen trees and natural disasters. However, the Among Warga application's journey has stopped for only one year since it was created in 2017. Meanwhile, the Batu City government is not ready to take advantage of ICT, this is due to the absence of innovative organizational capacity and transformational leadership. Therefore, in this study the authors would like to provide advice to government organizations in building ICT-based innovation concepts, the government is not a single actor, but requires cooperation with the private sector and participation from the community as an indicator..
Hipocracy in the Performance of State Civil Apparatus and Public Services in Mojokerto District/City: New Public Services (NPS) Perspective Ammaya Sabilah; Tri Sulistyaningsih
PERSPEKTIF Vol. 12 No. 3 (2023): PERSPEKTIF, July
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v12i3.9463

Abstract

The bureaucratic problem that pervades becomes a pathology that weakens existence as well as fosters a negative stigma against ingrained government bureaucracy where bureaucracy is considered a disease (bureaupathology). In addition, the current bureaucracy tends to be patrimonialistic, which is no longer effective and efficient (over consuming and under producing). Every country or even an agency in local government in Indonesia is still very difficult to avoid various kinds of problems in the administration of the bureaucracy, especially related to acts of corruption. Therefore this research was conducted to explain the impact of hypocracy on the performance of apparatus and public services in Mojokerto Regency/City. This research was studied using qualitative methods through literature study through various sources such as journals, official websites, laws, and books related to related topics and subjects. The results of this study are that bureaucratic diseases such as corruption greatly affect the performance of the apparatus in providing services to the public. So, the low quality of the bureaucracy due to bureaucratic pathology (hipocracy) can reduce the effectiveness and efficiency of the apparatus in providing services to the public, therefore the New Public Service perspective is very important to be implemented and used as a guide for bureaucratic reform or reform.
Bureaucrat-Distributor Relations of Agricultural Products in Maintaining Food Availability in Samarinda City Galang Raga Sitandang; Tri Sulistyaningsih
PERSPEKTIF Vol. 12 No. 3 (2023): PERSPEKTIF, July
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v12i3.9464

Abstract

This article aims to examine how the relationship between bureaucrats and distributors of agricultural products in maintaining food availability in the city of Samarinda. The problem is focused on the process of relations that occur between the government and distributors of agricultural products which include training and guidance on proper food processing and storage techniques as well as on the requirements and regulations that must be met in the trade of food ingredients, product promotion and cooperation with food grocery stores. InTopproach this problem, strategy theory from Marrus is used which is then dissected to answer the problem of food availability in the city of Samarinda. The data were collected through field observations, documentation, and literature review and were analyzed qualitatively. This study concludes that the relationship between bureaucrats and distributors of agricultural products implements government programs carried out by the food and agriculture security service to maintain food security in the city of Samarinda. Collaboration occurs between bureaucrats and distributors of agricultural products in maintaining food security by always processing and storing food ingredients effectively. In addition, strengthening regulations also needs to be done so that there are clear regulations regarding the requirements that must be met in the trade of food ingredients and product promotion as well as cooperation with grocery stores. Collaboration occurs bn bureaucrats and distributors of agricultural products in maintaining food security by always processing and storing food ingredients effectively. In addition, strengthening regulations also needs to be done so that there are clear regulations regarding the requirements that must be met in the trade of food ingredients and product promotion as well as cooperation with grocery stores. Collaboration occurs between bureaucrats and distributors of agricultural products in maintaining food security by always processing and storing food ingredients effectively. In addition, strengthening regulations also needs to be done so that there are clear regulations regarding the requirements that must be met in the trade of food ingredients and product promotion as well as cooperation with grocery stores.