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All Journal Jurnal Ilmu Sosial dan Humaniora DE JURE Journal of Governance and Public Policy Jurisprudensi: Jurnal Ilmu Syariah, Perundang-undangan, Ekonomi Islam MIMBAR : Jurnal Penelitian Sosial Dan Politik Legalite: Jurnal Perundang Undangan dan Hukum Pidana Islam Konfrontasi: Jurnal Kultural, Ekonomi dan Perubahan Sosial TheJournalish: Social and Government Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences POLITICA: Jurnal Hukum Tata Negara dan Politik Islam Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Formosa Journal of Applied Sciences (FJAS) Legal Protection for the Partnership Agreement Parties PANDITA: Interdisciplinary Journal of Public Affairs
Said Amirulkamar
Universitas Islam Negeri Ar-Raniry Banda Aceh
Religion Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Dimensi Manajemen Perubahan dalam Transformasi Pelayanan Perizinan di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Provinsi (DPMPTSP) Aceh Taufik, Taufik; Wardani, Suci Nanda; Amirulkamar, Said
PANDITA: Interdisciplinary Journal of Public Affairs Vol. 9 No. 1 (2026): Januari - Juni
Publisher : Fakultas Ilmu Administrasi Universitas Krisnadwipayana Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/ijpa.v9i1.464

Abstract

Digital transformation in licensing services constitutes an integral part of bureaucratic reform that requires organizational adaptation grounded in change management principles. This study aims to analyze how the dimensions of awareness and ability influence organizational adaptation in the implementation of digital licensing services at the Investment and One-Stop Integrated Services Office (DPMPTSP) of Aceh Province. The research employs a qualitative approach, with data collected through observation, in-depth interviews, and document analysis. Informants were selected purposively, and data were analyzed using the interactive model of Miles and Huberman. The findings indicate that, structurally, digital transformation has gained strong legitimacy through national regulations, which were internalized through official circular letters, coordination meetings, and internal communication forums. These strategies effectively fostered collective awareness among civil servants regarding the urgency of utilizing the Sicantik Cloud application. The ability dimension was strengthened through training programs and technical assistance, enhancing employees’ competencies in operating the online service system. However, external communication to the public remains reactive and limited, resulting in the continued dominance of face-to-face service preferences and suboptimal levels of independent online service utilization. The success of digital transformation is therefore determined not only by internal organizational readiness but also by effective public communication and community acceptance. The integration of awareness, ability, and proactive external communication strategies is essential to achieving effective, inclusive, and sustainable digital licensing services
Co-Authors Abdul Majid Abdul Majid Anzaikhan, M. Dinatuzahra Dinatuzahra Ernita Dewi Fatimah Zuhrah, Fatimah Fauzi Fauzi Hidayati, Ummunisa Iskandar Iskandar Ismail Ismail Ismail Ismail Ismail Juhari Juhari, Juhari Khairunnisa Khairunnisa Khalida Ulfa Kurnia, Ryzka Dwi M. Anzaikhan Mahmuddin Mahmuddin Mayzar Mulya, Sayed Mulya, Sayed Mayzar Putri Rizki Rahmatillah Safirussalim Said Mayzar Mulya Salahuddin S Salwa, Wan Nurus Santi Zuli Yana Sayed Mayzar Mulya Siti Nur Zalikha Sufrizal Taufik Taufik Taufik Ulfa, Khalida Ummunisa Hidayati Wardani, Suci Nanda Zhukaira, Intan