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All Journal Sistemasi: Jurnal Sistem Informasi Jurnal Bina Praja Jurnal Nasional Komputasi dan Teknologi Informasi MULTINETICS Prosiding Seminar Nasional Pengabdian Kepada Masyarakat Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) Knowbase : International Journal of Knowledge in Database Jurnal Sistem Informasi RENATA Jurnal Pengabdian Masyarakat Kita Semua Jurnal Pengabdian Masyarakat Ekonomi dan Bisnis Digital Jurnal Teknologi dan Komunikasi Pemerintahan Glosains: Jurnal Sains Global Indonesia
Titis Sari Putri
Institut Pemerintahan Dalam Negeri
Aerospace Engineering Humanities Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Neuroscience Public Health Social Sciences Transportation Other

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Inovasi Tata Kelola Melalui SiMAWAS: Analisis Dampak dan Peningkatan Layanan untuk Memperkuat Pengawasan Internal Bagas Adi Purwanto; Titis Sari Putri; Etin Indrayani; Yudhistira Abrory
Jurnal Bina Praja Vol 17 No 3 (2025)
Publisher : Research and Development Agency Ministry of Home Affairs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21787/jbp.17.2025-2671

Abstract

Digital transformation in the public administration sector has triggered significant changes in governance, with a focus on improving transparency, efficiency, and strengthening public trust through the implementation of e-Government initiatives. In Indonesia, where there is a tendency toward skepticism toward government institutions, the use of digital solutions such as the SiMAWAS platform implemented in Pekalongan Regency aims to strengthen internal oversight. This study proposes the development of an online consultation feature on the SiMAWAS platform to address the limitations of one-way communication that have hitherto constrained productive interaction between the Internal Government Oversight Agency (APIP) and the entities under its supervision. By adopting a design-based research approach based on the Lean User Experience (Lean UX) methodology, this study identifies user needs through documentation studies, informal interviews, and non-participant observations. A high-level prototype was developed using Figma, which includes consultation features, automated route settings, and real-time notification systems. Prototype testing was conducted using the Cognitive Walkthroughs and System Usability Scale (SUS) methods, involving 30 respondents, with an average SUS score of 82.5, indicating a good level of usability. The developed feature enables two-way communication, reduces response time, and enhances transparency through clear and open documentation of interactions. Despite challenges in terms of digital literacy and limited internet access, inclusive user-based design provides a more accessible solution for various user groups. The findings of this study contribute a practical model that can be adapted by local governments to strengthen internal oversight functions by utilizing interactive digital tools, in line with e-Government principles of creating accountability and expanding public engagement.
Evaluasi Kualitas Website Malang Kabupaten Tourism Intelligence Center (MATIC) Menggunakan Standar Iso 9126 Ilham Pratama; Mohammad Rezza Fahlevvi; Titis Sari Putri
Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) Vol. 4 No. 1 (2025): Juni 2025
Publisher : LKP KARYA PRIMA KURSUS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62712/juktisi.v4i1.338

Abstract

Perangkat lunak saat ini menjadi salah satu kunci dalam pelayanan digital pemerintah kepada masyarakat. Namun, kualitas layanan digital tersebut tidak banyak diperhatikan oleh pemerintah. Ditandai dengan banyaknya layanan digital yang belum pernah mengalami analisis kualitas secara berkala. Fenomena tersebut terjadi pula kepada website MATIC milik Dinas Pariwisata dan Kebudayaan Kabupaten Malang yang menjadi bahan penelitian saat ini. Penelitian ini berfokus pada evaluasi kualitas website MATIC dengan menggunakan standar ISO 9126 untuk mengetahui potensi kekurangan dan akhirnya manghasilkan bahan rekomendasi perbaikan agar dapat digunakan oleh pihak terkait, agar kedepannya dapat membuat website MATIC berkualitas lebih baik dan supaya semakin banyak digunakan oleh masyarakat. Metode penelitian yang digunakan adalah metode kualitatif. Teknik pengambilan data dilakukan melalui observasi, wawancara dan dokumentasi. Untuk memperkuat hasil, peneliti juga melakukan pengujian kualitas dengan dimensi ISO 9126 dengan bantuan tool s tambahan. Teknik pengambilan sampel menggunakan teknik purposive sampling. Analisis data dilakukan dengan reduksi data, penyajian data dan penarikan kesimpulan. Penelitian ini menemukan hasil bahwa website MATIC telah menjadi perangkat lunak unggulan DISPARBUD Kabupaten Malang sebagai media promosi pariwisata. Selanjutnya, berdasarkan analisis kualitas berdasarkan standar ISO 9126, website ini menunjukkan performa yang baik dengan terpenuhinya hampir seluruh indikator. Namun, ada beberapa indikator yang harus ditingkatkan, yakni indikator Security, Complience, Understandability, Learnability, Attractiveness, Time and Resource Behaviour, dan Analyzability.
Information Systems Analysis as a Preliminary Study for Smart Campus Development Titis Sari Putri; Mohammad Rezza Fahlevvi; Muhammad Tosan Bingamawa; Ikra Novar Rizqi; Megandaru Widhi Kawuryan
SISTEMASI Vol 15, No 6 (2026): Sistemasi: Jurnal Sistem Informasi
Publisher : Universitas Islam Indragiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v15i6.6553

Abstract

The trend of smart campus development has increased over the past 10 years, marked by digital transformation and the implementation of IoT and big data. This trend is not limited to state and private universities; civil service universities are also participating in the development of smart campuses. Unlike state and private universities, civil service universities face limitations in internal institutional management that pose significant challenges for planning and building large projects, such as smart campuses. The smart campus development plan at the Institut Pemerintahan Dalam Negeri (IPDN) is still hampered by various issues related to the management of scattered information and low use of information systems within the campus environment. Various stakeholders hold different opinions on these issues, so the nature of the problems faced remains unclear. These issues require special attention in follow-up and solution-finding, given that the implementation and use of information technology and information systems are the core of smart campus projects. This study analyzes the problem, organizes it more clearly, and identifies the root cause of the problem from scattered issues using Soft Systems Methodology (SSM) integrated with several stages of Root Cause Analysis (RCA). The identified root causes were then mapped into the smart campus dimensions: smart economy, smart society, smart environment, and smart governance. The analysis identified 27 root causes, divided into three categories: human resources, management, and policy. Of these 27 root causes, nine fall within the smart campus dimension, namely the smart economy, smart society, and smart governance subdimensions.
PEMANFAATAN MEDIA SOSIAL SEBAGAI SARANA SOSIALISASI PROGRAM WAJIB PAJAK KENDARAAN BERMOTOR DI LINGKUNGAN UPPD KABUPATEN BREBES Titis Sari Putri; Mohammad Rezza Fahlevvi; Ari Apriyansa; Ranang Zulfikram; Miyosi Nur Fajri; Devid Devid; Hengki Andika Putra; Aprina Putri Sanda
Jurnal Pengabdian Masyarakat Ekonomi dan Bisnis Digital Vol. 2 No. 1 (2025): Maret
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jpmebd.v2i1.2079

Abstract

Pengabdian Masyarakat ini bertujuan untuk meningkatkan kesadaran masyarakat dalam pembayaran Pajak Kendaraan Bermotor (PKB) di Kabupaten Brebes, Jawa Tengah dengan pemanfaatan media sosial sebagai sarana kampanye dan sosialisasi. Teknik kampanye yang dilakukan dengan mengembangkan konten Instagram dan Tiktok. Penelitian ini terdiri dari tahap persiapan, pelaksanaan dan evaluasi. Selain melalui pemanfaatan media sosial, dalam pengabdian ini juga dilakukan upaya pendataan dan validasi data pembayaran pajak door to door selama 30 hari. Tantangan yang dihadapi selama melakukan pengabdian antara lain konten yang dibuat kurang variatif dan interaksi yang terbatas dengan masyarakat baik via media social maupun langsung. Tantangan tersebut diatasi dengan melakukan perbaikan konten dengan mengembangkan konten lebih kreatif serta melakukan pendekatan langsung kepada masyarakat dari rumah ke rumah membantu meningkatkan partisipasi. Media sosial terbukti menjadi alat yang ampuh ketika dipadukan dengan pendekatan langsung. Hasil evaluasi menunjukkan bahwa media sosial efektif digunakan sebagai sarana kampanye dan sosialisasi untuk meningkatkan kepatuhan wajib pajak. Seluruh rangkaian kegiatan yang dilakukan baik melalui pemanfaatan media sosial serta keterlibatan dan kesadaran publik yang lebih tinggi.
Pengujian Reliabilitas Malang Kabupaten Tourism Intelligence Center (MATIC) Menggunakan Pengujian Eksplorasi Metafora Tur Pariwisata Arga Bagus Santosa; Titis Sari Putri; Muhammad Tosan Bingamawa
MULTINETICS Vol. 11 No. 02 (2025): MULTINETICS Nopember (2025)
Publisher : POLITEKNIK NEGERI JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/multinetics.v11i02.7496

Abstract

The tourism sector is an industry that is able to contribute to improving the economy and public welfare, and has even defeated the oil and coal sectors which have been the leading sectors. Digital services in the tourism sector have been developed by several regional governments, both in the form of mobile applications and websites for the promotion and marketing of tourist destinations, as well as various tourism information services, such as infrastructure, accommodation, cultural activities, locations, and so on. Malang Regency Tourism Intelligence Center (MATIC) is one of the digital public services in the tourism sector developed by the Malang Regency Government. MATIC is a big data and intelligence-based tourism service application that manages and analyzes tourism data comprehensively, which is developed into a one-stop application for tourism and creative economy information. Public service software is an Electronic-Based Command System (SPBE) which has the function of disseminating and providing public services, so it should have good and reliable performance in order to provide the best service to the public as application users. This study aims to support the implementation of MATIC by ensuring the reliability or provision of applications through software testing with tourism tour metaphor exploration testing techniques. The study presents exploration testing steps starting from the test preparation stage, test implementation, and test results that show the findings of 22 deficiencies or defects. The level of defects found were 14 low errors, 5 medium errors, and 3 high errors. Defects were found from three variations of tourism tour metaphor testing techniques, namely money tours, supporting actor tours, and supermodel tours.
Double Diamond Approach to Design Web-based Library Clearance Management System for Graduation Requirements Muhammad Tosan Bingamawa; Titis Sari Putri; Kuncoro Galih Pambayun; Alauddin Maulana Hirzan; Indra Maulana Pratama
SISTEMASI Vol 15, No 7 (2026): Sistemasi: Jurnal Sistem Informasi
Publisher : Universitas Islam Indragiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v15i7.6708

Abstract

The library clearance process is one of the main administrative requirements that students must complete before participating in the graduation process. In many higher education institutions, the library clearance process is still manual or fragmented across multiple information systems, resulting in inefficient verification, lengthy delays, and limited transparency for students and librarians. This study aims to design LibrePass, a library clearance management information system that digitizes and streamlines the submission and verification process for graduation requirements, including library clearance, submission of hard and soft copy final report documents, and other institutional requirements. This study adopts the Double Diamond approach, comprising four stages: Discover, Define, Develop, and Deliver. In the Discover stage, user needs and current business processes are identified through interviews, observations, and document analysis. Next, in the Define stage, the results of interviews and observations are synthesized to determine user experience, pain points, and user needs. Then, in the Develop stage, user flows and low- and high-fidelity wireframes are designed. The final stage is Deliver, usability testing is carried out on the prototype using the UEQ instrument with UEQ Data Analysis Tools. The test results show that all UEQ dimensions, namely attractiveness, perpicuity, efficiency, dependability, stimulation, and novelty, show excellent values, with an average score of 2,15. These results indicate that the double diamond approach is successful in designing a prototype that is acceptable and has met user needs.
Navigating Bureaucratic Disruption: Organizational Adaptation in the Digital Transformation of E-Planning in Surabaya Ruth Roselin Erniwaty Nainggolan; Eem Nurnawaty; Titis Sari Putri; Rizal Putra Mahendra; Vivi Dwi Ardiyanti
Glosains: Jurnal Sains Global Indonesia Vol. 7 No. 4 (2026): Glosains: Jurnal Sains Global Indonesia
Publisher : Sekolah Tinggi Agama Islam Kuningan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59784/glosains.v7i4.925

Abstract

Background: Digital transformation has become a strategic agenda for public administration reform. However, previous research has focused more on the adoption of technology and its successful implementation than on the dynamics of organizational change after digitalization. Objective: This study analyzes bureaucratic disruption due to the implementation of e-planning and the process of adaptation of local government organizations to these changes. Methods: This study used a qualitative case-study design in the Surabaya City Government. Data were collected through in-depth interviews with informants from BAPPEDA and DISKOMINFO, observations of e-planning use, planning coordination meetings, and program and activity preparation, and analysis of the RPJMD 2021–2026, Mayor Regulation No. 62 of 2023, RKPD 2025, and LKPJ 2025. ATLAS.ti was used to analyze the interview transcripts and policy documents through open coding, axial coding, and network analysis. Results: The findings indicate that e-planning implementation was accompanied by changes in workflows, distribution of authority, digital competency needs, and apparatus resistance. Across the case data, bureaucratic disruption appeared as a transitional condition associated with organizational responses such as strengthening e-planning, adjusting procedures, improving human resource competence, organizational learning, cross-agency coordination, digital culture, and bureaucratic simplification. Conclusion: The case findings indicate that digital transformation in Surabaya involves both technological and organizational change. Based on patterns across the analyzed sources, this study proposes a conceptual model in which bureaucratic disruption is interpreted as a transitional phase associated with organizational adaptation. This model represents a case-based conceptual interpretation rather than a demonstrated causal mechanism.
Co-Authors Ahmad Ali Zanki Ahmad Fikri Rahman Ajisurya Ariyana Alauddin Maulana Hirzan Andi Maulidinnawati Abdul Kadir Parewe Aprina Putri Sanda Arga Bagus Santosa Ari Apriyansa Aria Zufar Shada Arya Pangestu Bagas Adi Purwanto Devid Devid Eem Nurnawaty Etin Indrayani Hengki Andika Putra Herman Tolle Hermawati Hermawati Hermawati Hermawati, Hermawati Ikra Novar Rizqi Ikra Novar, Rizqi Ilham Pratama Indra Maulana Pratama Ismiarta Aknuranda Kuncoro Galih Pambayun Lalang Pratama Akhmad Putra Megandaru Widhi Kawuryan Miyosi Nur Fajri Mohammad Rezza Fahlevvi Muhamad Fazri Muchlisin Muhammad Athaillah Akbar Iskandar Muhammad Fadhil Muhammad Reza Pahlevi Muhammad Tosan Bingamawa Mursalim Mursalim Mursalim Mursalim Nurhikmah Dhita Sari Nuriawan Dwi Utama Parewe, Andi Maulidinnawati Abdul Kadir Putrie Saridewi Ranang Zulfikram Riyanto Riyanto Rizal Putra Mahendra Rozali Ilham Ruth Roselin Erniwaty Nainggolan Theresia Farica De Ganza Vivi Dwi Ardiyanti Yudhistira Abrory Zahrati, Wenty Zikri Hadi Prawira