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All Journal Jurnal Darma Agung Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Sewagati: Jurnal Pengabdian Masyarakat Indonesia Safari : Jurnal Pengabdian Masyarakat Indonesia Literacy : International Scientific Journals of Social, Education, Humanities Sejahtera: Jurnal Inspirasi Mengabdi Untuk Negeri Jurnal Manajemen Pariwisata dan Perhotelan Majority Science Journal Ardhi: Jurnal Pengabdian dalam Negri An International Journal Tourism and Community Review International Conference on Digital Advanced Tourism, Management, and Technology Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan International Journal of Economics and Management Research
Umar Abdul Jabbar
STIEPARI Semarang
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Journal : Majority Science Journal

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The Future Of Hotel Housekeeping: New Trends And Modern Approaches Thoriq , Naufal; Intiar, Septa; Jabbar, Umar Abdul; Aryaningtyas, Aurilia Triani; Aswan, Mukhamad Kholil
MSJ : Majority Science Journal Vol. 2 No. 3 (2024): MSJ-AUGUST
Publisher : PT. Hafasy Dwi Nawasena

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61942/msj.v2i3.173

Abstract

Housekeeping plays a vital role in the hotel business, exerting a major impact on client pleasure and loyalty. In order to stay competitive, hotels must constantly adapt to changing client expectations and the impact of technological improvements on operational processes. This study examines current developments and contemporary methods in hotel cleaning, with a specific emphasis on technology advancements, sustainability efforts, and guest-centered techniques. Robotic cleaners, fueled by artificial intelligence, transform cleaning procedures, while intelligent sensors offer up-to-the-minute data for operational enhancement. Artificial intelligence optimizes operational efficiency and customizes visitor experiences, resulting in improved productivity and customer satisfaction. Hotels showcase their dedication to environmental stewardship by implementing sustainability initiatives, such as the use of eco-friendly products and the adoption of waste reduction techniques. In addition, the use of energy-efficient technology and customized services enhances the satisfaction of guests while simultaneously decreasing operational expenses. The implementation of health and safety protocols, specifically in relation to COVID-19, places utmost importance on the welfare of both staff members and visitors. Hotels may improve their operational efficiency, increase visitor pleasure, and show their dedication to sustainability and staff well-being by adopting these trends and using new approaches.
Performance Review of Housekeeping Room Attendant in Hotel Puri Garden Semarang Thoriq, Naufal; Intiar, Septa; Jabbar, Umar Abdul; Maryani, Tri; Aryaningtyas, Aurilia Triani; Risyanti, Yustina Denik
MSJ : Majority Science Journal Vol. 2 No. 3 (2024): MSJ-AUGUST
Publisher : PT. Hafasy Dwi Nawasena

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61942/msj.v2i3.174

Abstract

This study assesses the efficiency and effectiveness of the room attendants working in the housekeeping department at Hotel Puri Garden Semarang. The cleaning department plays a crucial role in upholding the cleanliness standards of the hotel and has a substantial impact on client satisfaction and the hotel's reputation. The study examines the elements that influence the performance of room attendants, with a particular focus on the impact of technological improvements, environmentally friendly practices, and staff well-being. Data were gathered using a qualitative descriptive approach, employing interviews, questionnaires, documentation, and direct observation. The results emphasise the significance of directly observing, obtaining feedback from guests, conducting frequent performance evaluations, and utilising staff surveys to evaluate and enhance the performance of room attendants. Analysis of performance data uncovers trends that suggest operational inefficiencies and shortcomings in training. The study emphasises the importance of thorough performance assessments in order to identify areas for development and conduct focused training interventions. Suggested areas for further research encompass investigating the enduring effects of adopted improvement methods, examining the correlation between staff happiness and performance outcomes, and analysing the role of technology in optimising housekeeping operations. The study asserts that adopting a multidimensional strategy is crucial in improving the efficiency and effectiveness of room attendants, which in turn results in increased visitor satisfaction and improved hotel performance.
Co-Authors Ahmad Mansur Ahmad Mansur Aswan, Mukhamad Kholil Aurilia Triani Aryaningtyas Bayu Ade Prabowo Dyan Triana Putra Fiolita Aurel Aninditya Julian Andriani Putri Maryani, Tri Nugraheni, Krisnawati Setyaningrum Palupiningtyas, Dyah Risyanti, Yustina Denik Septa Intiar Supriyadi, Andhi Syamsul Hadi Syamsul Hadi Syamsul Ph.D M.A. Hadi Thoriq , Naufal Thoriq, Naufal Tuwuh Adhistyo Wijoyo Wiwik Lestari Wiwik Lestari Yuliamir, Henry