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All Journal Kinerja: Jurnal Ekonomi dan Manajemen Sawala : Jurnal Administrasi Negara Jurnal Administrative Reform Jurnal Paradigma Jurnal Aisyah : Jurnal Ilmu Kesehatan Buletin Poltanesa Journal of Correctional Issues (JCI) JPBM - Journal of Policy and Bureaucracy Management GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Journal of Law, Poliitic and Humanities Golden Ratio of Law and Social Policy Review (GRLSPR) Jurnal Ilmu Pemerintahan
Rande, Santi
Mulawarman University
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Journal : Jurnal Administrative Reform

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KUALITAS PELAYANAN PUBLIK DI KANTOR KELURAHAN KARANG ASAM ILIR KOTA SAMARINDA Chairi, Minal; Irawan, Bambang; Rande, Santi
Jurnal Administrative Reform Vol 11, No 1 (2023): JURNAL ADMINISTRATIVE REFORM
Publisher : Magister Administrasi Publik FISIP Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jar.v11i1.9877

Abstract

This article wants to describe the quality of public services in the Karang Asam Ilir Village Office, Sungai Kunjang District. A qualitative approach with a descriptive research model as a research method. Interviews, observations, and field studies were used to obtain research data which were then analyzed using an interactive data analysis model. Testing the validity of the data is done by testing the reliability and validity of the data. In general, the quality of public services in Karang Asam Ilir Village is good. Three of the five dimensions of service quality have fulfilled the requirements of good public service. The dimensions that have been achieved include the dimensions of assurance, responsiveness, and empathy. The other two dimensions have not been achieved, namely the dimension of reliability and the dimension of physical or tangible evidence. Supporting factors consist of SOP, Collaboration with Related Services, Budget Availability, and Employee Rolling System. Inhibiting factors aspects of human resources, facilities and infrastructure.Keyword : service quality, physical evidence, reliability, assurance, responsiveness, empathy
EVALUASI PROGRAM PEMBINAAN KELEMBAGAAN PETANI DI KABUPATEN MAHAKAM ULU Wigbertus, Rony; Idris, Adam; Rande, Santi
Jurnal Administrative Reform Vol 12, No 2 (2024): JURNAL ADMINISTRATIVE REFORM
Publisher : Magister Administrasi Publik FISIP Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jar.v12i2.9015

Abstract

The purpose of this study is to find out and analyze the evaluation of the farmer institutional development program from organizational, managerial and entrepreneurial abilities and the supporting factors and inhibiting factors of the evaluation of the farmer institutional development program in Mahakam Ulu Regency. This research uses a mixed method, namely a series of qualitative and quantitative approaches. This research is focused on evaluating the farmer institutional development program in Mahakam Ulu Regency in farmers' managerial, organizational and entrepreneurial development. This study shows that the results of the evaluation of the farmer institutional development program are feasible to continue. This is measured by the efficiency aspect of the farmer institutional development program, which is measured by the optimal use of resources, which is considered good overall on the efficiency of the farmer institutional development program. The effectiveness of the farmer institutional development program in Mahakam Ulu is still categorized as effective (sound). The responsiveness of the farmer institutional development program in Mahakam Ulu Regency is still categorized as good. The adequacy of the farmer institutional development program in Mahakam Ulu is still categorized as good. The distribution of farmer institutional development programs is also quite good. The accuracy of the farmer institutional development program in Mahakam Ulu is still categorized as good.
Co-Authors Adam Idris Amin, Muhammmad Jamal Asmarani, Mayada Atmadinata, Vinci Bambang Irawan Bato, Bulan Erika Cathas Teguh Prakoso Chairi, Minal Daryono Daryono Erwin Dharmawan Fajar Apriani Friska Prastya Harlis Gaspersz, Angel Azalia Caroline Ghazlina, Sonya Soraya Harna Rizki Wisesa Wisesa Heryono Susilo Utomo Idris, Adam Idris, Adam Indarto, Kus Iqbal Saputra Zana JAHIRUDIN, JAHIRUDIN Kus Indarto Lara Ayu Lestari Muhammad Haidil Rivaldiansyah Muhammad Noor Muhammad Noor Noor, Rury Dwi Sushanti Okinu Rahim Perwitasari, Dyah Rahayu Sahril Syamsul Syahnaz Fahriza Udau, Sovia Vinci Atmadinata Wigbertus, Rony