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All Journal Jurnal Psikologi JURNAL PSIKOLOGI UDAYANA Jurnal Kajian Bali Jurnal Psikologi Ulayat: Indonesian Journal of Indigenous Psychology Journal of Humanities and Social Studies Jurnal Psikologi Ulayat: Indonesian Journal of Indigenous Psychology Udayana Journal of Social Sciences and Humanities (UJoSSH) Jurnal Ilmiah Wahana Pendidikan Gemakes: Jurnal Pengabdian Kepada Masyarakat Buletin Psikologi Jurnal Indonesia Sosial Sains Cerdika: Jurnal Ilmiah Indonesia JIPP Ulil Albab Open Access DRIVERset Jurnal Psikologi Udayana
Made Diah Lestari
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PENGALAMAN PENGGUNAAN LAYANAN KONSELING ONLINE PADA GENERASI Z Noferdy, Rahmat; Tanaya, I Wayan Nathan Fanza; Putri, Putu Adinda Mahadewi Restu; Lestari, Made Diah
Jurnal Ilmiah Penelitian Psikologi Vol 9 No 2 (2023): Jurnal Ilmiah Penelitian Psikologi
Publisher : Psikologi UHAMKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22236/jippuhamka.v9i2.11385

Abstract

Currently, most people are starting to realize the importance of mental health, including Generation Z. This makes counseling services increasingly needed to deal with complaints related to mental health. Technological developments have facilitated the emergence of platforms that provide online counseling services so that they can be accessed by everyone, especially Generation Z. This study aims to find out the experience of using online counseling services for Generation Z so that later they can be used as evaluation material in improving and developing online counseling services. This research is qualitative research using the constructive realism method in the form of an open-ended survey that is distributed online. The survey was made to find out what platforms or websites were used by respondents, what was the respondent's experience in using online counseling, respondents' reasons for choosing online counseling, what were respondents' expectations of online counseling services, services that had met respondents' expectations, the quality of the platform used, the quality of psychologists in providing online counseling services, perceived advantages, and disadvantages of online counseling, as well as ways to improve the quality of online counseling services according to respondents. Thematic analysis was carried out on data from 33 respondents who had accessed online counseling. The majority of respondents expect that online counseling will provide a solution to their problems. Based on the research conducted, 51.5% of respondents considered that there was good quality in terms of the platform they used and 42.4% of respondents considered that there was good quality in terms of the psychological services they received. In addition, as many as 54.5% of respondents also had good experiences when accessing online counseling services from the platforms they used. Online counseling services were chosen because they are considered cheaper, have more secure privacy, have more flexible timing, can be accessed anywhere, and minimizes the negative stigma they receive when consulting about perceived complaints. On the other hand, online counseling has several limitations, such as the duration of counseling which tends to be short, psychologists who are felt to be less professional, and limitations on platform features that need to be improved.
Co-Authors A.A. Gd Putra Sastra Pradnyana Adi, Wayan Mirah Anna Yunita Apsaryanthi, Ni Luh Komang Arsa, Komang Andy Guna Aryana, I Gusti Putu Suka Astasari, Ni Putu Widya Dharma Ayu, Desak Ulan Sukmaning Chitta Dhyana Premaswari Christian Natalia Christian Natalia, Christian Cokorda Istri Dwi Anindyawati Pemayun Darmayanthi, Ni Km. Peby David Hizkia Tobing Desak Ulan Sukmaning Ayu Devi, Ni Made Mirah Artati Dewa Ayu Dyah Puteri Pratiwi Dewi, Putu Sanistya Diatmika Karna, Ida Ayu Bulan Kania Diputra, Nyoman Dita Wira Gusti Ayu Trisna Parasari Gusti Ayu Trisna Parasari, Gusti Ayu Trisna Han, Donghee I Kadek Wahyu Pujhana Ida Ayu Adi Wulan Virgadewi K Ida Ayu Alit Ida Ayu Alit, Ida Ayu Ida Ayu Maitry Sanjiwani Ida Ayu Maitry Sanjiwani, Ida Ayu Maitry Ida Ayu Verennia Surya Putri Indri Oktavia Rospita Indri Oktavia Rospita Indri Oktavia Rospita Jessica Jessica Karniyanti, Ni Kadek Made Selphia Prahasasgita Mahathanaya, Sayu P. Mulyani, Made Ni Kadek Karniyanti Ni Km. Peby Darmayanthi Ni Luh Ayu Cahya Saraswati Ni Luh Komang Apsaryanthi Ni Luh Putu Gede Maharupa Asmarina Ni Luh Putu Pradnyandari Kencana Putri Ni Made Diah Primanita Ni Made Dian Sulistiowati Ni Made Dian Susilowati Ni Made Dian Susilowati Ni Made Suasti Wulanyani Ni Putu Eka Yulias Puspitasari Ni Putu Natalya Ni Putu Natalya Ni Putu Natalya, Ni Putu Ni Putu Widya Dharma Astasari Noferdy, Rahmat Nyoman Dita Wira Diputra Olivia Yohana Simarmata Olvi Aldina Perry Pemayun, Cokorde Istri Dwi Anindyawati Perry, Olvi Aldina Pradnyana, A.A. Gd Putra Sastra Prahasasgita, Made Selphia Pratiwi, Dewa Ayu Dyah Puteri Pratiwi, Ni Made Ayu Yuli Premaswari, Chitta Dhyana Primanita, Ni Made Diah Puspitasari, Ni Putu Eka Yulias Putri, Ida Ayu Verennia Surya Putri, Putu Adinda Mahadewi Restu Putri, Shierlyana Agna Putu Ayu Sani Utami Putu Diana Wulandari Putu Sanistya Dewi Rospita, Indri Oktavia Saraswati, Ni Luh Ayu Cahya Sayu P. Mahathanaya Simarmata, Olivia Yohana Tanaya, I Wayan Nathan Fanza Virgadewi K, Ida Ayu Adi Wulan Wayan Citra Wulan Sucipta Putri Wayan Mirah Adi Wulandari, Putu Diana Yanki Hartijasti Yunita, Anna