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All Journal GOVERNANCE JURNAL EKSEKUTIF Journal La Bisecoman Journal of Management and Administration Provision
Sarah Sambiran, Sarah
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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Journal : Journal La Bisecoman

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Quality of Online Transportation Services for Women in Manado City, North Sulawesi Province Pangemanan, Sofia E.; Sambiran, Sarah; Londa, Jeffry W.; Londa , Very Y.
Journal La Bisecoman Vol. 5 No. 5 (2024): Journal La Bisecoman
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallabisecoman.v5i5.1715

Abstract

Complaints about the quality of service can be seen from the punctuality, professionalism of the driver, cleanliness of the driver and facilities to the amount of service prices, safety and comfort. To make this online transportation service remain good and become the choice of the community, it is necessary to improve the service by improving the quality of service. This study was conducted to identify and analyze the quality of online transportation services specifically for women in Manado City. By conducting this study, it is hoped that there will be a recommendation that can be put forward regarding transportation problems in Manado City in terms of service quality for women. Therefore, this study was conducted using a qualitative design through a phenomenological approach. The research informants were women (office workers, students and housewives) users of online transportation services) and online transportation drivers. Data were collected through interviews with informants, conducting observations using online transportation and conducting secondary data document searches with the help of the Google Scholar application. The analysis technique was carried out by means of data reduction, data presentation and drawing conclusions and data verification. The research findings that online transportation is very much needed by the community to support smooth activities. Friendliness, competence, security, facilities and prices are important factors in the quality of online transportation services. Security is the most important factor for women in Manado City in choosing and using online transportation.
Co-Authors .., Bustamin Ansik, Militia Arpi Rondonuwu Assa, Aprillia P.G Bagit, Regina Sari Bingku, Andini Eliesy Margaretha Budiman, Yerry Damuhu, Marlina Derek, Eriek P. Egeten, Hetwin Frans Singkoh, Frans Gosal, Denada Hanibe, Ayu Marchsela Indriana, Ika Jeffry W. Londa, Jeffry W. Jegiftha, Lumettu Johny Lumolos Josef Kairupan, Josef Kaawoan, Johannis Kaawoan, Johannis E Kasenda, Ventje Katuuk, Sheren Kawilarang, Jeremy Albert Yusitra Kimbal, Alfon Kogoya, Arius Kolondam, Helly F. Lahutung, Deisy Angreini Lambey, Trintje Langi, Astrid Amelia Lapian, Marlien Lapian, Marlien T Lolong, Christofel Ronal Londa , Very Y. Mahamurah, Desmon Makalew, Marlen Novita Mala, Juniati A Maliatja, Fike M. Maluegha, Ferda Manoppo, Isye R.A Mantiri, Michael Mantiri, Michael Mantiri, Michael S Marciano Recky Karundeng, Marciano Recky Markus Kaunang, Markus Marthen Kimbal, Marthen Mawara, Hendra Jonatan Mawara, Raflee Michael Stephanus Mantiri, Michael Stephanus Monintja, Donald K Monintja, Veronica Lesyani Nagaring, Denny David Naue, Gayu Neni Kumayas, Neni Pago, Meity Panambunan, Jesica Pangemanan, Fanley Pangemanan, Sofia Pangemanan, Sofia E. Pantow, Rafel F. F. Pati, Agustinus Pelengkahu, Regina Hermi Pelenkahu, Micel George Ponga, Ega Miranti Punuindoong, Aneke Punusingon, Debora Meriska Punya, Piter Stevi Rachman, Ismail Raintung, Anggreyni Rambalangi, Rambalangi Rengkung, Frangky Rewah, Daniel Ridel Rolos, Jenifer Cindy Rontos, Indra C. Rorimpandey, Grasela Rumondor, Ezrani Maria Sajow, Angelina Sambenga, Selina Sasahang, Novlando Sigarlaki, Nastasia Thalia Sombang, Carlos A. Sondakh, Erlangga Y. Sondakh, Revaldo W. Sorongan, Rizka P.A.D. Stefanus Sampe, Stefanus Sumampow, Ismail Sunda, Cliff M T. A. M. Ronny Gosal Talumesang, Dahlia A.E Tampilang, Jelfi H. Tamunu, Prichilia Tandayu, Ebenhaeser Offler Tasik, Vidi Ravael Timmerman, Martha Inka Tuerah, Stevie Tulandi, Amelia Elfirra Tumambo, Maria Tumbelaka, Erwin Fernando Tumbelaka, Ria Laurina Turang, Gavrila J.V Undap, Gustaf Warsono, Wahyu Nengsi Wawoh, Marselino Waworundeng, Welly Wua, Claudio Josua Zulhadji, Aristo