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All Journal CALYPTRA : Jurnal Ilmiah Mahasiswa Universitas Surabaya JMM17: Jurnal Ilmu Ekonomi dan Manajemen Jurnal Manajemen Teori dan Terapan JURNAL MANAJEMEN MOTIVASI Syntax Literate: Jurnal Ilmiah Indonesia JMM (Jurnal Masyarakat Mandiri) JCES (Journal of Character Education Society) EQIEN - JURNAL EKONOMI DAN BISNIS MABIS: Manajemen dan Bisnis Amalee: Indonesian Journal of Community Research & Engagement Jurnal ABM Mengabdi Jurnal Locus Penelitian dan Pengabdian Jurnal Pengabdian Inovasi dan Teknologi Kepada Masyarakat
Elsye Tandelilin
Universitas Surabaya
Aerospace Engineering Arts Humanities Automotive Engineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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​​ Discipline, Allowances, Organizational Performance And Job Satisfaction In Four Star Hotels Cindy Prasatya; Elsye Tandelilin; Noviaty Kresna Darmasetiawan
Eqien - Jurnal Ekonomi dan Bisnis Vol 15 No 2 (2026): Eqien Journal Of Economics and Business
Publisher : Fakultas Ekonomi dan Bisnis Universitas Islam DR KH EZ Mutaqien

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34308/eqien.v15i2.2425

Abstract

This research examines the influence of discipline and allowances on organizational performance and job satisfaction within human resource management practices at four-star hotels in Surabaya. Concurrent with the increasing competition in the hospitality industry, hotels increasingly require an effective HR management system to maintain service consistency and operational stability. Discipline and allowances are assessed as crucial HR mechanisms that play a vital role in shaping employees’ work attitudes and supporting the achievement of organizational performance in a service-based work environment. A quantitative approach was employed through the distribution of structured questionnaires to a total of 285 respondents selected using the purposive sampling technique. Data analysis was conducted using the Structural Equation Modeling-Partial Least Squares (SEM-PLS) method. The research findings indicate that discipline has a positive and significant effect on organizational performance and job satisfaction. Allowances also have a positive and significant effect on organizational performance and job satisfaction. These findings affirm the importance of structured HR practices, particularly clear discipline standards and a transparent allowances system, for building positive work perceptions and maintaining organizational effectiveness. This study provides relevant managerial implications and contributes to the development of HR studies within the hospitality industry.
Co-Authors Andri Rianawati, Andri Ani Listriyana Cindy Prasatya Eka Jayani, Nikmatul Ikhrom Elieser Tarigan Fitri Novika Widjaja Harroviantin, Francisca Hazrul Iswadi Indrawati, Ayu Syarifah Ivana Krisantana Johny Rusdiyanto Karina Citra Rani Karina Citra Rani M Aan Auliq Mukti, Yayon Pamula Nikmatul Ikhrom Eka Jayani Nikmatul Ikhrom Eka Jayani Noviaty Kresna Darmaetiawan Noviaty Kresna Darmasetiawan Noviaty Kresna Darmasetiawan Noviaty Kresna Darmasetiawan, Noviaty Kresna Prayogo W Waluyo Puja, Ni Made Puja Cista Dewi Rani, Karina Citra Renita Sekar Ayu Siregar, Rexy Marojahan Sulistyaningsih