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Journal : Jurnal Info Sains : Informatika dan Sains

Improving Customer Service Through Front Office Information Systems Suci Nofita Sari; Jhon Veri
Jurnal Info Sains : Informatika dan Sains Vol. 15 No. 02 (2025): Info sains, Desember 2025
Publisher : SEAN Institute

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Abstract

The research aims to overcome the problem of managing customer data, room data, and transaction data manually at Hotel Fergael. The management of customer data, room data and transaction data that are processed manually, is overcome by building a Front Office Information System for hotel room reservations at Hotel Fergael. The results of the Front Office Information System research for hotel room reservations at the Fergael Hotel can be done quickly, effectively and efficiently at the receptionist's work time, making reports can also assist managers in seeing reservations that have or have occurred at the Fergael Hotel. The system is designed in the form of Visual Basic and uses a MySQL database. With this research, the receptionist can expedite the activities that run at the Fergael Hotel, especially room input, customer input, and room reservations that occur at the Fergael Hotel Pematangsiantar.
Implementation of Telecommunications and Networks Through Business Communication Junisa Fitri; Jhon Veri
Jurnal Info Sains : Informatika dan Sains Vol. 15 No. 02 (2025): Info sains, Desember 2025
Publisher : SEAN Institute

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Abstract

The purpose of this study is to find out the role of information and communication technology in business development. By using qualitative descriptive approach, the development of information and communication technology requires people to make changes in all kinds of lives whose goal is to get the best results. The development of information and communication technology, also has an impact on the form of trade that makes it easier to use. One of them is through e-commerce. Nevertheless, e-commerce has a very significant role, especially during the outbreak of Covid-19
Systematic Study: Data and Information Management in Management Information Systems in the Digital Era Andes Prayuda Yunanda; Jhon Veri
Jurnal Info Sains : Informatika dan Sains Vol. 15 No. 02 (2025): Info sains, Desember 2025
Publisher : SEAN Institute

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Abstract

The development of information technology in the digital era has revolutionized the way organizations manage data and information. Management Information Systems (MIS) are a strategic solution for improving the efficiency, accuracy, and security of information management through the integration of modern technologies such as cloud computing, big data analytics, artificial intelligence (AI), and the Internet of Things (IoT). This study uses a Systematic Literature Review (SLR) method on six selected articles to identify the benefits, challenges, and strategies for implementing MIS. The study results show that a well-managed MIS can provide real-time, relevant, and error-free information, thus supporting strategic decision-making. Key obstacles include the digital divide, cybersecurity issues, low digital literacy, and infrastructure limitations. This study recommends a sustainable strategy that includes improving digital literacy, technological updates, data protection policies, and human resource training. With proper management, MIS has the potential to create an adaptive, secure, and highly competitive digital ecosystem.