Article Per Year (5 Year)
p-Index From 2021 - 2026
1.756
P-Index
This Author published in this journals
All Journal Ekomaks : Jurnal Ilmu Ekonomi, Manajemen, dan Akuntansi Jurnal Daya Mas : Media Komunikasi dan Informasi Hasil Pengabdian dan Pemberdayaan Masyarakat Jurnal Multidisiplin Madani (MUDIMA) MANAJEMEN ADMINISTRASI BISNIS DAN PEMASARAN JURNAL PENELITIAN BISNIS Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset Journal Economic Excellence Ibnu Sina Baileo: Jurnal Sosial Humaniora
Rolyke Tulangow
Politeknik Negeri Manado
Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

Published : 11 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 11 Documents
Search

 1   2 
Analisis Tugas Kerja Petugas Lapangan Unit ATJ dan SR PDAM Wanua Wenang Manado Chelsea Injili Tiwow; Wingston M.J. Longdong; Rolyke Tulangow
Journal Economic Excellence Ibnu Sina Vol. 4 No. 3 (2026): September: Journal Economic Excellence Ibnu Sina
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/excellence.v4i3.4029

Abstract

Perusahaan Daerah Air Minum (PDAM) Wanua Wenang Manado, as a public utility serving approximately 20,000 customers, plays a strategic role in providing clean water services to the community. Preliminary data show an average of 147 monthly complaints regarding non-flowing water (ATJ), or about 0.74% of total customers, compared to only 7 new connection (SR) reports (0.035%) per month, indicating that handling water distribution disruptions is the primary task of field officers. However, preliminary observation reveals delayed responses, suboptimal coordination among officers, and limited utilization of the SIPAM application, as reporting is still conducted manually through WhatsApp. Using Gary Dessler's (2017) Job Analysis theory, this qualitative descriptive study examines the job duties, responsibilities, job specifications, working conditions, and reporting relationships of field officers in the ATJ and SR Unit. Data were collected through observation, in-depth interviews, and documentation, then analyzed using the Miles, Huberman, and Saldaña (2014) model encompassing data condensation, data display, and conclusion drawing/verification. This research aims to describe task implementation, identify supporting and inhibiting factors, and formulate recommendations to optimize field officer performance, thereby strengthening PDAM Manado's clean water service quality in support of Sustainable Development Goal 6.
Co-Authors Adelaida Joroh Angel Natasya Tampinongkol Chelsea Injili Tiwow Christien Adriani Karambut Christien Karambut Edwin Lumunon Efendy Rasjid Gratia N Kaparang Inka M.S Tumengkol Iyam L. Dua Jemmry Recy Winokan Jemmry Winokan Juliet Makinggung Latipa Apriyanti Sameth Mandie Pantow Mariska Ch. Walean Martine Lapod Melky Krisna Elia Paendong Precylia Ribka Rambing Virginia Syalomita Wingston M.J. Longdong