Article Per Year (5 Year)
p-Index From 2020 - 2025
0.778
P-Index
This Author published in this journals
All Journal Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Sistem Transportasi & Logistik
Jermanto Setia Kurniawan, Jermanto Setia
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Transportation Other

Published : 4 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 4 Documents
Search

 1 
Strategi Pengelolaan Bandar Udara Sultan Muhammad Salahuddin Melalui Kompetensi dan Disiplin Karyawan Berkontribusi pada Level Of Service Hasanah, Khaimatul; Rafi, Salahudin; Majid, Suharto Abdul; Agusinta, Lira; Kurniawan, Jermanto Setia; Kania, Dinar Dewi
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 3 (2023): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i3.1190

Abstract

Based on the observation in Sultan Muhammad Salahuddin Bima Airport, West Nusa Tenggara, several problems were found; the check-in counters were often disrupted or damaged, damage luggage could occur due to porters, incompetent employees in some fields, and indiscipline employees as the act of not paying attention to the company’s regulation. This study aims to determine the strategy for managing employees’ competencies and discipline at work that could contribute to the level of service at this airport and to which extent the role of employees’ competencies and discipline could increase the level of service. This study used SWOT analysis and interview as the research method. The results of the study show that the position of the airport is in a strong competitive position. Sultan Muhammad Salahuddin Bima airport should continue its effort to improve its employees’ capabilities, discipline at work and to provide the supporting facilities of all aspects including increasing airport capacity and improving the human resources quality of airport management.
On Time Performance pada Bandara Internasional Soekarno-Hatta Siahaan, Julyanthi Marine; Ricardianto, Prasadja; Kurniawan, Jermanto Setia; Setiawan, Edhie Budi; Abidin, Zaenal
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 3 (2023): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i3.1095

Abstract

The research objective is to determine the direct contribution and indirect effect of airport officers’ competence and performance on On Time Performance mediated by delay management supervision in Soekarno-Hatta International Airport. The importance of the Air Transport Inspector performance in supervising is required to improve the performance of the employees. The method used in this study was a Descriptive Quantitative using survey. The population were all flight service inspectors. The study used Smart Partial Least Square path analysis method with purposive sampling of 72 respondents. The results of the analysis show that there are three direct contributions which are officers’ competence on Delay Management supervision, officers’ performance on DelayM anagement supervision and Delay Management supervision on OTP. Delay Management supervision is able to mediate the competence and performance on On Time Performance in Soekarno-Hatta International Airport.
Analysis of the Influence of Service Quality and Supporting Airport Facilities on Customer Satisfaction at Halim Perdanakusuma Airport Nugraha, Rizko Endra; Kurniawan, Jermanto Setia; Pahrudin, Cecep; Marina, Sandriana; Tatiana, Yana
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6367

Abstract

Halim Perdanakusuma Airport has seen a significant rise in passenger traffic in the post-COVID-19 period, creating an urgent need to improve terminal facilities and service quality. Despite these developments, users continue to report dissatisfaction with various aspects of airport services and infrastructure. This study aims to examine the effect of terminal facilities and service quality on passenger satisfaction. Using a quantitative approach, data were collected through surveys and analyzed with multiple linear regression via SPSS. The independent variables include electronic facilities (X1), IT facilities (X2), infrastructure facilities (X3), electrical facilities (X4), and service quality (X5), while passenger satisfaction serves as the dependent variable (Y). The results show that all independent variables have a positive and significant influence on passenger satisfaction, both individually and simultaneously. Among these, electronic facilities and service quality have the most dominant impact. The F-test supports the model’s validity, confirming that the combination of variables significantly influences satisfaction levels. These findings highlight the importance of a comprehensive service strategy that integrates technology, infrastructure, and human interaction to enhance overall service quality in the aviation sector.
Analisis Pelayanan Terminal 3 Bandar Udara Internasional Soekarno Hatta Ditinjau dari Sisi Fasilitas Bandar Udara, Maskapai dan Penumpang Pramesti, Rizki Rahmalta; Kurniawan, Jermanto Setia; Irenita, Novembriani
Jurnal Sistem Transportasi & Logistik Vol. 5 No. 1 (2025): Agustus
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/jstl.v5i1.2391

Abstract

Terminal 3 is one of the terminals located at Soekarno Hatta Airport. This terminal has international and domestic airline services for as many as 37 airlines. Problems in service still often occur, both problems in terms of facilities, airlines or passengers such as queued check-in counters, requests for golf car services, far gate complaints, lost & found, no gate listed, delayed and others. In this study, to find solutions to problems in aviation services, a research approach was carried out using quantitative methods between airport facilities, airlines and passengers by distributing questionnaires to passengers and analyzed to determine the relationship between services at Terminal 3 from these three sides. Based on the results of the regression analysis using SPSS 24 software, it was found that airport facilities were 0.642, airlines were 0.295 and passengers were 0.040 so that they had a positive or simultaneous effect on service, and with partial hypothesis testing, facilities and airlines had an effect on service, while passengers had no effect.
Co-Authors Agusinta, Lira Cecep Pahrudin, Cecep Dinar Dewi Kania Edhie Budi Setiawan, Edhie Budi Hasanah, Khaimatul Irenita, Novembriani Nugraha, Rizko Endra Pramesti, Rizki Rahmalta Prasadja Ricardianto, Prasadja Rafi, Salahudin Sandriana Marina Siahaan, Julyanthi Marine Suharto Abdul Majid Yana Tatiana, Yana Zaenal Abidin