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All Journal Journal of Innovation Research and Knowledge JOEL: Journal of Educational and Language Research Pentahelix
Abdul Hanan
Politeknik Pariwisata Lombok
Humanities Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Mengoptimalkan Pengembangan Pariwisata: Model Implementasi Kegiatan Layanan Berbasis Integrasi Program Studi Politeknik Pariwisata Lombok di Desa Wisata Jeruk Manis Sirajuddin; Rumba Rumba; Supardi; Komang Mahawira; Endang Sri Wahyuni; Muhammad Ihdal Karomi; Mandra; Jujuk Ferdianto; Yoyok Antoni; Abdul Hanan
PENTAHELIX: Jurnal Ilmiah Pengabdian Pariwisata Vol 1 No 2 (2023): Pentahelix: Jurnal Ilmiah Pengabdian Pariwisata
Publisher : Pusat Kajian Pariwisata dan Publikasi Jurnal Sekolah Tinggi Pariwisata Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (460.712 KB) | DOI: 10.47492/pentahelix.v1i2.3

Abstract

Community Service Activities in Jeruk Manis Village aim to integrate various tourism potentials, both natural and human resources, in Jeruk Manis Tourism Village so that they can become one unified tourism product. This Community Service is carried out through workshop methods such as lectures, discussions, demonstrations, and practice. PKM activities get output in the form of integration of tourism products in accordance with the potential of Jeruk Manis Tourism Village. This service contributes to providing new understanding and skills to village communities about tourism, especially how to make tour packages, communicate in English, fruit carving, HSK/K3, homestay management, and service ethics.
EVALUASI KEPUASAN TAMU HOMESTAY MELALUI ONLINE TRAVEL AGENT – OTA: STUDI NETNOGRAFI PADA HOMESTAY DI KUTA MANDALIKA Muhammad Sultan Hali; Abdul Hanan; Rahman Hidayat
Journal of Innovation Research and Knowledge Vol. 3 No. 5: Oktober 2023
Publisher : Bajang Institute

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Abstract

Online Travel Agent – OTA is a stakeholder that has a very significant role in the number of guests who will stay using the homestay. Mandalika is a destination that has a lot of homestay perpetrators, where they make accommodation efforts to support the amount of accommodation that guests need. However, this can have a positive or negative impact on the destination image of the services and facilities available. The study uses a netnographic study where data is taken from the application as well as the OTA and Homestay online sites analyzed for the evaluation of guest satisfaction. With this approach found on OTA that the satisfaction of guests staying in a homestay in the area of Mandalika can be evaluated from the hygiene, services and hospitality of facilities and property facilities. This survey reveals based on the guest satisfaction theory that the homestays with OTA developers require hygiene standards and facilities as well as services that can be displayed on the OTA in detail to meet the expectations of the guests who book through OTA or other online system
THE USE OF CODE SWITCHING AMONG WAITER/WAITRESS IN RESTAURANT AT AMBER RESORT LOMBOK, INDONESIA Abdul Hanan; Ainul Yakin; Endang Sri Wahyuni; Lalu Ahmad Zaki
JOEL: Journal of Educational and Language Research Vol. 3 No. 6: Januari 2024
Publisher : Bajang Institute

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Abstract

The aim of this research is analyzing the factors involved in the use of code-switching among waiter/waitress in Amber Beach Resort's restaurant operations. The data collection method used in this research is a documentation study based on various theoretical references obtained from various sources of books, scientific articles and print and online media, second is in-depth interviews with informants, informants in this study are waiters/waitress s at Amber Resort Lombok restaurant, Indonesia. The third is to conduct direct observation at the research location by observing the service process carried out by restaurant waiters at Amber Beach Resort Lombok and the use of language transfer while providing services to restaurant guests. Based on the results of the discussion above, it can be concluded that the researcher found four factors involved in code switching among waiter/waitress at the amber restaurant, the four factors are Participants (greeters - receivers), setting, topic, and function. The four factors are relevant to the theory that has been described previously with real activities at amber resort. It is indicated that the participants come from the same work area and the same situation, code-switching occurs at amber resort among waiters and managers with specific topics about restaurant and hotel management, and they use code-switching to say repetition and clarification, give and emphasis about something (to express solidarity), express tolerance to show the intention of clarifying the speech content for the interlocutor and to refine or strengthen requests or orders
Co-Authors Ainul Yakin Endang Sri Wahyuni Jujuk Ferdianto Komang Mahawira Lalu Ahmad Zaki M. Ihdal Karomi Mandra Muhammad Sultan Hali Rahman Hidayat Rumba Rumba Sirajuddin Supardi Yoyok Antoni