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All Journal IAES International Journal of Artificial Intelligence (IJ-AI) Jurnal Sains dan Teknologi Jurnal Ilmiah Teknik Elektro Komputer dan Informatika (JITEKI) Prosiding SNATIF Jurnal Edukasi dan Penelitian Informatika (JEPIN) JUITA : Jurnal Informatika Jurnal Sistem dan Informatika Proceedings Konferensi Nasional Sistem dan Informatika (KNS&I) Emerging Science Journal WIDYABHAKTI Jurnal Ilmiah Populer EXPLORE Jurnal Tekno Kompak Journal of Electronics, Electromedical Engineering, and Medical Informatics Journal of Applied Data Sciences Journal of Community Development EXPLORE Sevanam: Jurnal Pengabdian Masyarakat Jurnal Pengabdian Literasi Digital Indonesia Equivalent: Jurnal Ilmiah Sosial Teknik
Gede Angga Pradipta, Gede Angga
Institut Teknologi Dan Bisnis STIKOM Bali
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Website Quality Evaluation of LKP Bisma Informatika Using a Combination of Webqual 4.0, Fuzzy Analytical Hierarchy Process and Importance-Performance Analysis Sudiatmika, Anop; Pradipta, Gede Angga; Huizen, Roy Rudolf
Equivalent: Jurnal Ilmiah Sosial Teknik Vol. 8 No. 2 (2026): Equivalent: Jurnal Ilmiah Sosial Teknik
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jequi.v8i2.284

Abstract

Background: The development of information technology has progressed significantly, consequently having an impact on the world of education in non-formal institutions such as Kursus dan Pelatihan (LKP). Websites are essential for providing information, registration, and engagement to prospective learners. However, preliminary research on the LKP Bisma Informatika website revealed that its content is still incomplete and not up to date. Objective: This research was conducted to evaluate the quality of LKP Bisma Informatika's website using an integrated approach combining WebQual 4.0, Fuzzy Analytical Hierarchy Process (FAHP), and Importance-Performance Analysis (IPA) methods, and to provide improvement recommendations. Methods: This study used a quantitative descriptive survey design, with respondents from LKP Bisma Informatika. Data were gathered through questionnaires based on three WebQual 4.0 constructs: usability, information quality, and service interaction quality. FAHP was used to determine priority weights, while IPA examined performance gaps based on user perceptions. Results: The results show that the website can be significantly improved, particularly in terms of information quality and usability. The most critical improvements needed are website speed, content accuracy, and user interface design. The integration of WebQual 4.0, FAHP, and IPA highlights a utility-based approach for providing effective recommendations to enhance the functionality of the website. Conclusion: These findings are expected to assist LKP Bisma Informatika in improving its website to better meet user needs and enhance user experience.
Co-Authors Abdul Wahab Aditya Naray Artamerta Ayu, Desiana Wulaning Dadang Hermawan Dadang Hermawan Dandy Pramana Hostiadi Dandy Pramana Hostiadi Dandy Pramana Hostiadi I Gede Edy Artana I Gusti Ngurah Putu Arya Wijaya I Kadek Agus Ari Setiawan I Komang Agus Ady Aryanto I Made Darma Susila I Made Darma Susila, I Made I Made Darma Susila, I Made Darma Kadek Eka Sapta W Lilis Yuningsih Luh Ayu Martini M.Cs S.Kom I Made Agus Wirawan . Made Liandana Made Liandana, Made Mahendra, Tubagus Muhamad Rihamzah Muhammad Riza Hilmi Ni Luh Putri Srinadi Pande Putu Gede Putra Pertama Purnama, I Gusti Agung Vony Putu Desiana Wulaning Ayu Putu Desiana Wulaning Ayu Putu Desiana Wulaning Ayu Putu Desiana Wulaning Ayu Putu Manik Prihatini Putu Sumardika Eka Putra Retantyo Wardoyo Rihamzah, Muhamad Roy Rudolf Huizen Sudiatmika, Anop Sukket, Sasiwimol Sutikno Sutikno Tubagus Mahendra Kusuma Wiguna, I Wayan Adi Artha Wulaning Ayu, Putu Desiana Wulaning Ayu, Putu Desiana Yoga, I Gede Dian Permana Yohanes Priyo Atmojo Yohanes Priyo Atmojo Yohanes Priyo Atmojo, Yohanes