Article Per Year (5 Year)
p-Index From 2021 - 2026
1.971
P-Index
This Author published in this journals
All Journal SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Jurnal Ilmiah Profesi Pendidikan Jurnal Riset Entrepreneurship JOURNAL OF ECONOMICS EDUCATION AND ENTREPRENEURSHIP Business Preneur : Jurnal Ilmu Administrasi Bisnis Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Business and Accounting Education Journal JPLED Economic Education Analysis Journal Dinamika Pendidikan Inovasi Kurikulum
Aulia Prima Kharismaputra
Universitas Negeri Semarang
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

Published : 11 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 11 Documents
Search

 1   2 
Analisis Kualitas Pelayanan dan Fasilitas Perpustakaan Terhadap Minat Kunjung Mahasiswa Universitas Negeri Semarang Dyah Rizky Avivah; Aulia Prima Kharismaputra
Journal of Practice Learning and Educational Development Vol. 6 No. 1 (2026): Journal of Practice Learning and Educational Development (JPLED)
Publisher : Global Action and Education for Society

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58737/jpled.v6i1.749

Abstract

Libraries are essential academic support facilities in higher education, significantly contributing to teaching and learning activities. The key factor influencing user visitation is the quality of services and facilities. This study aims to evaluate the quality of facilities and librarian performance at the Rumah Ilmu Library, Semarang State University (UNNES), in relation to student visitation interest using the SERVQUAL framework, which includes Tangibles, Reliability, Responsiveness, Assurance, and Empathy. A descriptive qualitative method was applied with a phenomenological approach and purposive sampling. Data were collected through direct observation and in-depth interviews. Results show that while physical facilities are generally adequate, issues remain, such as limited seating and suboptimal supporting amenities. In terms of service, users experienced inconsistent information, delayed responses, and a lack of empathy from staff, reducing trust in library services. Therefore, comprehensive improvements in both facilities and service quality are necessary to meet user expectations and increase student interest.
Co-Authors Aan Ikhsananto Ahmad Jaenudin Ahmad Saeroji Anis Susanti Dwi Puji Astuti Dyah Rizky Avivah Galih Pradipto Wisnujati Iskandar, Ranu Kamelia Nanda Saputri Lulu' Maesaroh Mar'atus Sholikah Mar’atus Sholikah Masfufati Azizah Muhammad Fathur Rozaq Muhammad Zacky Zidan Ardiansyah Muhsin Putri Khoirin Nashiroh Risanda Alirastra Budiantoro Rismathul Dinda Aryanti Rizkyana, Fitrarena Widhi Royyan Arrafi Sehabuddin, Ahmad Syaeful Adji Prasetyo Weny Yunita Pangesty