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All Journal Jurnal Simetris Jurnal Ekonomi dan Bisnis Islam Format : Jurnal Imiah Teknik Informatika Sistemasi: Jurnal Sistem Informasi Jurnal Matematika: MANTIK Jurnal Sisfokom (Sistem Informasi dan Komputer) Jurnal ULTIMA InfoSys KOMPUTEK Jurnal Teknologi dan Informasi Jurnal Komunika : Jurnal Komunikasi, Media dan Informatika JITMI (Jurnal Ilmiah Teknik dan Manajemen Industri) JATI (Jurnal Mahasiswa Teknik Informatika) Jurnal Ilmiah komunikasi Jurnal Ilmiah Teknologi Informasi dan Robotika ADMA: Jurnal Pengabdian dan Pemberdayaan Masyarakat TIERS Information Technology Journal Acitya Wisesa: Journal of Multidisciplinary Research Jurnal Sistem Informasi dan Manajemen Jurnal Pengabdian Masyarakat dan Riset Pendidikan Jurnal Bisnis Digital dan Enterpreneur (BISENTER)
Andhy Permadi, Andhy
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Journal : TIERS Information Technology Journal

 1 
The Effect of User Experience and Usability on User Satisfaction and Continuance Intention in the JConnect Mobile Application Novita Khasanah; Faris Mushlihul Amin; Andhy Permadi
TIERS Information Technology Journal Vol. 4 No. 2 (2023)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/tiers.v4i2.4566

Abstract

Technological innovation has developed in several sectors of society, such as banking. Banking digitalization in Indonesia has increased by 46.72% in 2022. With this increase, every bank will continue to strive for the quality of its mobile banking services in order to improve optimal and effective service for its customers. PT BPD East Java made similar efforts to improve digital banking branding services by launching JConnect Mobile. However, based on data, the JConnect Mobile application received a low rating, namely 3.2. From this data, it is necessary to evaluate the user experience and usability, there is user satisfaction and sustainable intentions to support the projection and direction of user satisfaction or sustainable intentions. Therefore, the aim of this research is to measure the level of evaluation of user experience and usability and its influence on user satisfaction and continuance intention. The indicators used to measure user experience and usability are the UEQ and SUS methods. This research uses a quantitative approach with linear regression analysis. Of the 8 hypotheses proposed, 3 hypotheses were rejected and 5 hypotheses were accepted. So it can be concluded that the aspects that influence user satisfaction and continuance intention are perspicuity, efficiency, novelty and usability.
Co-Authors Al-Izzi, Ahmad Kemal Al-Kamal, Abdullah Muhammad Anang Kunaefi, Anang Ananta, Yulia Eka Ardani, Shinta Widia Aulia, Latifa Riska Bintang Sahputra, Rizky Farhan Fitra Rafifan Faris Mushlihul Amin Fitri Ratna Ning Wulan Indri Sudanawati Rozas Izzuddin, Muhammad Andik Khalid Khalid Khalid Laily, Nur Vita Meitasari, Bella Tri Meyhta, Andrian Milad, M. Khusnu Milad, Mohammad Khusnu Mubarok, Ahmad Sofiyyul Muhamad Ahsan Muhammad Andik Izzudin Muhammad Andik Izzudin Muhammad Asrori Muhammad Maulana Hamilurrosyad Nadia Rachmayanti Novita Khasanah Nurya Prawesty Rahman Putra, Taufik Ramadhani Ramadhani Pambudhi, Raden Muhammad Syaikhan Rieke Artha Nanda Prasetyo Rina Rahardjanti Rolliawati, Dwi Toni Roby Candra Yudha, Ana Tsania Saraswati Ummah, Syarifatul Widya Veronica Widya Veronica Wulan, Fitri Ratna Ning Yuniati, Diah Yusuf Amrozi Zidan Catur Pamungkas