Article Per Year (5 Year)
p-Index From 2020 - 2025
3.247
P-Index
This Author published in this journals
All Journal JURNAL ILMIAH MANAJEMEN BISNIS DAN TERAPAN Holistic Journal Of Management Research Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Agrokreatif Jurnal Ilmiah Pengabdian kepada Masyarakat IJBE (Integrated Journal of Business and Economics) JBMP (Jurnal Bisnis, Manajemen dan Perbankan) AFEBI Management and Business Review SEIKO : Journal of Management & Business Jurnal Penelitian IPTEKS EconBank : Journal Economics and Banking Jurnal Abdi Insani Jurnal Manajemen Bisnis Equity: Jurnal Ekonomi Prima Abdika: Jurnal Pengabdian Masyarakat International Journal of Economics, Business, and Entrepreneurship (IJEBE) MOVE: Journal of Community Service and Engagement CEBONG Journal Sinomika Journal: Publikasi Ilmiah Bidang Ekonomi dan Akuntansi Indonesian Management and Accounting Research Literasi: Jurnal Pengabdian Masyarakat dan Inovasi Jurnal Pengabdian Pada Masyarakat Enrichment: Journal of Multidisciplinary Research and Development Indonesian Journal of Dedication and Educations
Maya Yusnita
Jurusan Manajemen, Fakultas Ekonomi, Universitas Bangka Belitung
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Transportation Veterinary Other

Published : 29 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal

 1 
Kualitas Pelayanan Puskesmas Lubuk Besar Dengan Pendekatan Importance Performance Analysis (IPA) dan Customer Satisfaction Index (CSI) Wahyudin, Nanang; Masriyatun, Masriyatun; Yusnita, Maya
Jurnal Aplikasi Bisnis dan Manajemen Vol. 8 No. 3 (2022): JABM Vol. 8 No. 3, September 2022
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.8.3.891

Abstract

This study aims to analyze the level of expectation and level of performance to determine the level of conformity and indicators that are the main priority for improvement and patient satisfaction to improve service quality and satisfy patients at the Lubuk Besar Public Health Center. This study uses a quantitative descriptive approach. Sampling was determined by the purposive sampling technique with a total of 100 respondents. Data collection techniques using questionnaires and interviews. The analysis used is Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI). The results showed that the analysis of the IPA method at the level of conformity of the 5 dimensions of service quality at the Lubuk Besar Public Health Center had a value of 73.74% in the appropriate category only on the responsiveness dimension which was still in the quite especially on the speed and accuracy attributes of doctors treating patients, speed and friendliness of administrative staff, ability to respond and resolve patient complaints. The results of the calculation of the CSI method at the Lubuk Besar Health Center by 70% means that the patient is quite satisfied, but the puskesmas still need to make improvements to the attributes that have low values to improve service quality and satisfy patients. Keywords: service quality, puskesmas, performance, IPA, CSI
Co-Authors Anggraeni Yunita Ari Agung Nugroho, Ari Ayu Wulandari Darman Saputra Darus Altin Devi Valeriani Dian Prihardini Wibawa Dilla Augustine Kolina Dini Oktariani Duwi Agustina Echo Perdana Kusumah Esti Wulandari Feraliani Feraliani Fitari, Tiara Hamsani Hamsani Indah Noviyanti Khadijah Khadijah Khadijah Khadijah Khadijah Khadijah Laksono Djoko Nugroho Masriyatun, Masriyatun Nanang Wahyudin Novita Herlissha Noviyanti, Indah Nur Luthfiana Oktariani, Dini Padlun Fauzi Pajarini, Putri Pratama, Vigo Reniati Reniati Rini Islamiati Roanisca, Occa Robby Gus Mahardika Rulyanti Susi Wardhani Suhdi, Suhdi Sumar, Sumar Sumiyati Sumiyati Wenni Anggita