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All Journal Animal Production : Indonesian Journal of Animal Production Jurnal Literasiologi Jurnal Mantik Instructional Development Journal MANAJERIAL: Jurnal Inovasi Manajemen dan Supervisi Pendidikan ALSYS : Jurnal Keislaman dan Ilmu Pendidikan J-CEKI
Sutarmo Sutarmo, Sutarmo
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Journal : Jurnal Mantik

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The influence of employee competence and work environment on service quality Sutarmo, Sutarmo; Indarti, Sri; Malta, Malta
Jurnal Mantik Vol. 8 No. 1 (2024): May: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v8i1.5162

Abstract

The purpose of this study was to determine the effect of competence and work environment simultaneously on the quality of employee services at the Sabang City Port Authority Office. The type of research in this study is survey research, the research design used in this study is a correlational design to draw the influence between the independent variable (X) and the dependent variable (Y). The population in this study were all employees of the Sabang City Port Authority and Port Authority Office totaling 39 people, as well as being used as research samples. The results showed that the significance value (Sig) for the Competency variable was 0.628 and the calculated t value was 0.489 < t table (2.028) and the significance value (Sig) for the work environment variable was 0.257 and the calculated t value was -1.152 < t table (2.028). It can be concluded that there is no effect of competence and work environment on the quality of employee services at the Sabang City Port Authority Office
Co-Authors Ati Adzki Fikria Bukhori, Bukhori CH Soenarjo, CH Dadang M Saleh, Dadang M Dewi, Eva Dewi, M.Ag, Eva Haryati Haryati Iswahyudi, Hendri Jamil, Sukron Kholif, Dedi M Pangestu, M Malta Malta Rachmawati W Siswadi, Rachmawati W Rahman, Arini Rifa’i, Khoirul Arif Riyanto Riyanto SJA Setyawati, SJA Sri Indarti Sugiyatno Sugiyatno Syuhada, Muhammad Nadhif Taswin R Tagama, Taswin R Yuni Astuti