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All Journal Ekonomi Bisnis Jurnal Ecodemica : Jurnal Ekonomi Manajemen dan Bisnis Perspektif : Jurnal Ekonomi dan Manajemen Universitas Bina Sarana Informatika Moneter : Jurnal Akuntansi dan Keuangan JURNAL AKUNTANSI, EKONOMI dan MANAJEMEN BISNIS Syi'ar Iqtishadi JPP IPTEK (Jurnal Pengabdian dan Penerapan IPTEK) Account : Jurnal Akuntansi, Keuangan dan Perbankan Jurnal Scientia JPM: JURNAL PENGABDIAN MASYARAKAT Jurnal Administrasi Bisnis (J-Adbis) Proceeding National Conference Business, Management, and Accounting (NCBMA) Benefit : Journal of Bussiness, Economics, and Finance Jurnal Multidisiplin Sahombu JPNM : Jurnal Pustaka Nusantara Multidisiplin Socius: Social Sciences Research Journal Neraca Manajemen, Akuntansi, dan Ekonomi Jurnal Ekonomi Bisnis Antartika Journal of International Multidisciplinary Research Journal of Scientific Interdisciplinary Journal of Business Economics and Management J-CEKI JMAEKA: Jurnal Manajemen Ekonomi Akuntansi
Eka Dyah Setyaningsih
Universitas Bina Sarana Informatika
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Journal : Ekonomi Bisnis

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PENGARUH KUALITAS LAYANAN DAN WORD OF MOUTH MELALUI MINAT TERHADAP KEPUTUSAN NASABAH DALAM MENGGUNAKAN E-BANKING PADA BANK BNI Eka Dyah Setyaningsih
Jurnal Ilmiah Ekonomi Bisnis Vol 22, No 1 (2017)
Publisher : Universitas Gunadarma

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Abstract

Electronic banking is a prayer One means of Banking to review financial transactions facilitate kita hearts. The Purpose Of The study is to review Test how influence Of SERVICE QUALITY And word of mouth through the use of Decision Against Interests e-banking of Bank BNI. Sample Research Singer WITH using 330 respondents and is the object of research Namely Bank e-banking users BNI. The sampling technique used snowball sampling. Research models using Structural Equation Modelling (SEM) WITH QUALITY OF SERVICE (X1) And the word of mouth communication (X2) as well as the free variable interest (Y1) and Decree (Y2) as a variable prepaid NOT free. Processing of the findings of statistical tools AMOS. The results of his research is QUALITY SERVICE WITH positive effect Decision Against Customers using e-banking hearts Correlation Values for 0,206  and the communication of positive word of mouth influence the Customer Decision Against WITH Correlation Value for 0,208 Keywords: quality of service, word of mouth, customer interest, customer's decision
Co-Authors ., Ratiyah Almadita - Nurtriani Amelia, Dilla Rizky Amin Setio Lestiningsih ARIF NUGROHO Arifka Nurul Auria Bagus Setiawan Cunengsih, Cucun Daffa Rinaldi Pratama Dewi, Adisty Ratna Eni Reptiningsih Fatmala, Alika Fitri Rahmiyatun Hartanti Hartanti Hartanti Hartanti Hartanti Hartanti Hartanti Hartanti Hartanti Hartanti Hartanti, Hartanti Hibban, Ibnu Ida Zuniarti Ida Zuniarti, Ida Imelda Sari Irwin Ananta Vidada Iwan Asmadi Juwita Afriliyanah Kristianto, Yan Shen Laila, Fahrun Nisa'Nur Maharani, Selvi Mahfudloh, Aisiyah Annisa Melinda Puspitasari Mugi Harsono Nariswari, Sherly Arsanti Nurul Hidayah Oktiyani, Rina Pratama Ziefa, Alvinsyah Pratama, Daffa Rinaldi Ratiyah Ratiyah Ratiyah Ratiyah Ratiyah* Ratiyah Ratiyah, - Reptiningsih, Eni Restu Aditya Pamungkas Riska Aryanti RM Tedy Aliudin Shaila, Syarifah Sofyan Marwansyah Sofyan Marwansyah Sumanto, Sumanto Syifa, Nurul Titik Misriati To, Yuliana Vera Agustina Yanti Vina Islami Vina Islami, Vina Vina Islamy Wahyuningrum, Shinta Zahra Zahra