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All Journal International Journal of Advances in Applied Sciences Bulletin of Electrical Engineering and Informatics Sinkron : Jurnal dan Penelitian Teknik Informatika Jurnal Abdimas BSI: Jurnal Pengabdian Kepada Masyarakat Bianglala Informatika : Jurnal Komputer dan Informatika Akademi Bina Sarana Informatika Yogyakarta Jurnal Khatulistiwa Informatika Information System for Educators and Professionals : Journal of Information System Information Management For Educators And Professionals (IMBI) JITK (Jurnal Ilmu Pengetahuan dan Komputer) Jurnal Mantik Penusa Jurnal Riset Informatika JUSIM (Jurnal Sistem Informasi Musirawas) Journal of Information System, Applied, Management, Accounting and Research JATI (Jurnal Mahasiswa Teknik Informatika) Jurnal Infortech Infotek : Jurnal Informatika dan Teknologi International Journal Of Science, Technology & Management (IJSTM) Jurnal Sistem Informasi Akuntansi SPEED - Sentra Penelitian Engineering dan Edukasi Journal of Artificial Intelligence and Engineering Applications (JAIEA) JURNAL POLI-TEKNOLOGI Indonesian Journal Computer Science (ijcs) INFORMATION SYSTEM FOR EDUCATORS AND PROFESSIONALS : Journal of Information System Jurnal Pengabdian Masyarakat Nasional
Kudiantoro Widianto, Kudiantoro
Universitas Bina Sarana Informatika
Aerospace Engineering Agriculture, Biological Sciences & Forestry Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Transportation Other

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Journal : JURNAL POLI-TEKNOLOGI

 1 
USABILITY APLIKASI ANDROID HONDA e-Care DENGAN USE QUESTIONNAIRE DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) Kudiantoro Widianto
Jurnal Poli-Teknologi Vol. 20 No. 2 (2021)
Publisher : Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/pt.v20i2.3523

Abstract

Honda Pondok Pinang, which is located on Jl. Ciputat Raya No.80 Pondok Pinang, South Jakarta, in customer service using an android application called HONDA e-Care. HONDA e-Care is very helpful in making it easier for consumers to access Honda service services. With the Honda e-Care application, customers online carry out ordering services, traffic notification of periodic maintenance schedules, and look on digital to find dealers with the closest distance from the location. But consumers often also get security such as when making an order service but ordering service that is not showing up. Research on the quality of the Honda e-Care application has yet to be carried out. This study aims to measure the usability of the HONDA e-Care android application and provide suggestions for developing the HONDA e-Care application in the future. Based on the gap analysis, it was found that in general the use of the HONDA e-Care android application on the Honda Pondok Pinang was not satisfied with the quality of the current applications. With the IPA analysis, the priority scale for improving the quality of the HONDA e-Care android application is mapped where quadrant I is the priority scale based on the user's perspective, namely: The HONDA e-Care android application is easy to operate; The search facility on the HONDA e-Care android application is functioning properly; The HONDA e-Care android application is easy to download; Image symbols on the HONDA e-Care android application easy implementation; and Access product information on the HONDA e-Care android application is easy to obtain. Managers must increase the four items in order to meet user expectations.  
USABILITY APLIKASI ANDROID HONDA e-Care DENGAN USE QUESTIONNAIRE DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) Kudiantoro Widianto
Jurnal Poli-Teknologi Vol. 19 No. 3 (2020)
Publisher : Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/pt.v19i3.3592

Abstract

Honda Pondok Pinang, which is located on Jl. Ciputat Raya No.80 Pondok Pinang, South Jakarta, in customer service using an android application called HONDA e-Care. HONDA e-Care is very helpful in making it easier for consumers to access Honda service services. Customers can book services at Honda dealers online, get notifications of periodic maintenance schedules, and search for the nearest dealer from a location that can be seen on a digital map by first accessing the Honda e-Care application. But consumers often also face problems, such as when booking a service, but the ongoing booking service does not appear. Until now, no one has conducted research on the quality of the Honda e-Care application. This study aims to measure the extent of the usability of the HONDA e-Care android application and provide suggestions for developing the HONDA e-Care application in the future. Based on the gap analysis, it was found that in general the HONDA e-Care android application on the Honda Pondok Pinang was not satisfied with the quality of the current applications. Based on the IPA analysis, the priority scale for improving the quality of the HONDA e-Care android application can be mapped where quadrant I is the highest priority scale according to the user's perspective, namely: [2], [5], [7], [8] and [9]. These four items must be upgraded immediately by the manager to meet user expectations.
Co-Authors ACHMAD RIFAI Achmad Rifai ADHI DHARMA SURIYANTO Agung Fazriansyah Ahmad Jurnaidi Wahidin Akmaludin Akmaludin, Akmaludin Algif Hari Prameswara Amelia Julianda Putri Ami Rahmawati Amir Amir Angga Subrata Artika Surniandari Citra Permana Putra Dedi Saputra Dian Sahara Eko Yulianto Endah Eka Setiawati Fajar Utomo, Waskito Faruq Aziz Fazriah, Rahmah Fety Febriyanti Hamdun Sulaiman Harmono, Feri Prasetyo Haryani Haryani Heri Agustian Ibnu Alfarobi Ibnu Alfarobi Irmawati Irmawati Irmawati Irmawati Irmawati Khofiyatun Nida Taufik Kukuh Panggalih M. Iqbal Alifudin Mahmud Safudin Martias Martias Maulana, Iksan Mohammad Syamsul Azis Moses Aripin Indah Setiawan Muhamad Ryansyah Muhammad Muharrom Muhammad Rifqi Ahdan Mutiara Nur Pratiwi Nandang Iriadi Nicodias Palasara Nugraha, Andria Panca Saputra, Elin Pratiwi, Mutiara Nur Priatno Putra, Citra Permana Rismaniah Rismaniah Rizal, Khairul Samudi Sidik Sidik Siti Nurelis Rahmawati Sofian Wira Hadi Sopiyan Dalis Syaifur Rahmatullah AR Taufik Baidawi, Taufik Tyas Setiyorini Wawan Kurniawan Yuliani, Yuri Yuris Alkhalifi