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All Journal Jupiter Jurnal Ilmiah Universitas Batanghari Jambi MBIA Quantitative Economics and Management Studies Jurnal Disrupsi Bisnis Jurnal Pengabdian kepada Masyarakat Bina Darma Journal of Artificial Intelligence and Digital Business Journal of Management and Creative Business Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen Dan Bisnis Jurnal Manajemen, Informatika, Rekayasa Perangkat Lunak dan Teknologi Komunikasi Ekonomia Jurnal Manajemen, Bisnis dan Kewirausahaan Jurnal Pengabdian Masyarakat Indonesia
Heriyanto
Universitas Bina Darma
Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

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Analisis Kepuasan Mahasiswa terhadap Layanan Karir Canter di Universitas Bina Darma Sahrul Ramadhani; Heriyanto Heriyanto; Trisninawati Trisninawati; Andrian Noviardy; Efan Elpanso
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 2 (2026): Mei-Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i2.10756

Abstract

Career Center merupakan unit strategis perguruan tinggi yang membantu mahasiswa mempersiapkan transisi dari dunia akademik menuju dunia kerja melalui penyediaan informasi lowongan, program magang, pelatihan, seminar, dan konsultasi karir. Penelitian ini bertujuan menganalisis kepuasan mahasiswa terhadap layanan Career Center Universitas Bina Darma berdasarkan lima dimensi SERVQUAL, yaitu tangibles, reliability, responsiveness, assurance, dan empathy, sekaligus mengidentifikasi faktor yang mendukung serta menghambat kualitas layanan. Penelitian menggunakan pendekatan deskriptif kualitatif. Data dikumpulkan melalui wawancara mendalam, observasi, dan dokumentasi dengan informan yang terdiri atas kepala unit, staf Career Center, dan mahasiswa pengguna layanan. Hasil penelitian menunjukkan bahwa mahasiswa secara umum merasa puas terhadap layanan yang diberikan. Fasilitas fisik dan media digital dinilai cukup memadai, informasi karir dianggap relevan dan dapat dipercaya, petugas memberikan respons yang cepat, serta menunjukkan kompetensi, keramahan, dan perhatian terhadap kebutuhan mahasiswa. Dimensi assurance dan reliability menjadi kekuatan utama karena mampu membangun rasa percaya terhadap informasi dan pendampingan yang diberikan. Meskipun demikian, penyebaran informasi belum menjangkau seluruh mahasiswa secara merata, pemahaman mengenai fungsi Career Center masih terbatas, dan partisipasi dalam kegiatan pengembangan karir belum optimal. Oleh karena itu, diperlukan penguatan sosialisasi, integrasi kanal komunikasi digital, evaluasi layanan secara berkala, dan perluasan kerja sama dengan dunia usaha serta industri. Peningkatan tersebut diharapkan memperkuat kepuasan mahasiswa, kesiapan kerja, dan daya saing lulusan Universitas Bina Darma.
Analisis Loyalitas Kerja Terhadap Kinerja Karyawan Dimediasi Employee Engagement Pada PT Kereta Api Indonesia Ahmad Dewantara; Trisninawati; Sulaiman Helmi; Heriyanto
Ekonomia Vol. 16 No. 2 (2026): September Ekonomia
Publisher : Universitas Lembah Dempo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54342/itbis-e.v16i2.522

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Loyalitas Kerja terhadap Kinerja Karyawan dengan Employee Engagement sebagai variabel mediasi pada masinis PT Kereta Api Indonesia (Persero) Divisi Regional III Palembang. Penelitian menggunakan pendekatan kuantitatif dengan metode survei. Sampel berjumlah 171 responden dari populasi 300 masinis aktif, ditentukan dengan rumus Slovin dan teknik purposive sampling. Data dikumpulkan melalui kuesioner skala Likert dan dianalisis menggunakan Structural Equation Modeling–Partial Least Squares (SEM-PLS) dengan bantuan SmartPLS 4. Hasil penelitian menunjukkan bahwa Loyalitas Kerja berpengaruh positif dan signifikan terhadap Kinerja Karyawan (β = 0,428; p = 0,000) dan terhadap Employee Engagement (β = 0,738; p = 0,000). Employee Engagement juga berpengaruh positif dan signifikan terhadap Kinerja Karyawan (β = 0,358; p = 0,002), serta terbukti memediasi secara parsial pengaruh Loyalitas Kerja terhadap Kinerja Karyawan (p = 0,006). Loyalitas Kerja menjelaskan 54,4% variasi Employee Engagement, sedangkan Loyalitas Kerja bersama Employee Engagement menjelaskan 53,8% variasi Kinerja Karyawan. Penelitian ini menyimpulkan bahwa penguatan loyalitas kerja dan keterikatan karyawan merupakan faktor penting untuk meningkatkan kinerja karyawan.
Pengaruh Transformasi Digital dan Keterlibatan Pegawai terhadap Kinerja Pegawai di Dinas Kependudukan dan Pencatatan Sipil Kota Palembang Karmedi Santoso; Heriyanto Heriyanto; Efan Elpanso; Andrian Noviardy
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 4 No. 4 (2026): Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v4i4.2790

Abstract

This study aims to analyze the effect of Digital Transformation and Employee Engagement on Employee Performance at the Population and Civil Registration Office of Palembang City. This study employed a quantitative method with an associative approach. The population consisted of 75 civil servants (PNS) who use digital systems in their work, with a sample of 60 respondents selected using purposive sampling. Data were collected through questionnaires using a Likert scale and analyzed using multiple linear regression with the assistance of IBM SPSS Statistics 27. The results showed that Digital Transformation had a positive and significant effect on Employee Performance (t-count 3.826 > t-table 2.002; sig. 0.000), while Employee Engagement also had a positive and significant effect on Employee Performance (t-count 5.041 > t-table 2.002; sig. 0.000). Simultaneously, Digital Transformation and Employee Engagement had a positive and significant effect on Employee Performance (F-count 102.563 > F-table 3.16; sig. 0.000), with a contribution of 78.3% (R Square = 0.783). These findings indicate that better implementation of digital transformation and higher employee engagement contribute to improved employee performance at the Population and Civil Registration Office of Palembang City.
Pengaruh Komitmen Kerja dan Motivasi Kerja Terhadap Kinerja Pengrajin pada UMKM Rajo Tenun dan KC Haris Jaya di Sentra Kain Tuan Kentang Kota Palembang Kiki Kiki; Heriyanto Heriyanto; Dina Mellita; Mukran Roni
Journal of Management and Creative Business Vol. 4 No. 4 (2026): Oktober : Journal of Management and Creative Business
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/jmcbus.v4i4.7977

Abstract

This study aims to examine and analyze the influence of work commitment and work motivation on the performance of artisans at the MSMEs Rajo Tenun and KC Haris Jaya, located at the Tuan Kentang Fabric Center in Palembang City. The study employs a quantitative method with a population of 62 artisans. A census sampling technique (saturated sampling) was used, meaning the entire population served as the study's respondents. Data collection was conducted through observation, questionnaire distribution, documentation, and literature review. The collected data were processed using IBM SPSS Statistics version 26, utilizing multiple linear regression analysis, t-tests, F-tests, and the coefficient of determination. The results indicate that work commitment has a positive and significant effect on artisan performance, evidenced by a calculated t-value of 2.233 and a significance level of 0.029. Work motivation was also found to have a positive and significant effect on artisan performance, with a calculated t-value of 7.125 and a significance level of 0.000. Collectively, work commitment and work motivation significantly influence employee performance, with a calculated F-value of 49.705 and a significance level of 0.000. An R² value of 0.628 indicates that the two independent variables explain 62.8% of the variation in artisan performance, while the remaining 37.2% is influenced by factors outside the scope of this study.
Co-Authors Ahmad Dewantara Aklin Agusra Andrian Noviardya Darwin Dina Mellita Efan Elpanso Fitriasuri, Fitriasuri Karmedi Santoso Kiki Kiki M Oktarianto Mukron Roni Noviardy, Andrian pratama putra Riqzat Liberno Rizki Ismayanti Sahrul Ramadhani Sindi Nova Sulaiman Sulaiman Trisninawati Zaid Amin