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All Journal Jurnal Master Pariwisata (JUMPA) Jurnal IUS (Kajian Hukum dan Keadilan) JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) SENTRALISASI Distribusi Valid Jurnal Ilmiah Politea : Jurnal Politik Islam Abdi Masyarakat Jurnal Kepariwisataan Indonesia: Jurnal Penelitian dan Pengembangan Kepariwisataan Indonesia Jurnal Abdimas Sangkabira Jurnal Pepadu Jurnal Ekonomi, Manajemen, Akuntansi
Febrian Huamaidi Sukmana
Universitas Nahdlatul Wathan Mataram
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : SENTRALISASI

 1 
The Effect of Gender on Consumer Satisfaction and Loyalty in Modern Retail Stores Sri Maryanti; Febrian Humaidi Sukmana; Suharti Suharti; Faezal Faezal
SENTRALISASI Vol. 11 No. 2 (2022): Sentralisasi
Publisher : Universitas Muhammadiyah Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33506/sl.v11i2.1657

Abstract

This study aimed to determine whether there were differences in the satisfaction and loyalty of male and female consumers at the Alfamart Mujur branch of the retail store in East Praya. A total of 140 respondents participated, and the data analysis used was the MANOVA Test with SPSS 17. From the several hypotheses proposed, it was found that the three alternative hypotheses were rejected. In other words, there was no difference, either partially or simultaneously, between the satisfaction and loyalty of male consumers. - male and female. Based on these findings, Alfamart Branch Mujur must remain focused on developing consumer-oriented marketing and service strategies without the need to differentiate services or treatment for male and female consumers.
Uncovering Guests’ Satisfaction and Dissatisfaction Through Tripadvisor Reviews: Evidence From Sheraton Senggigi Beach Resort Sukmana, Febrian Humaidi; Maryanti, Sri
SENTRALISASI Vol. 14 No. 3 (2025): September
Publisher : Universitas Muhammadiyah Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33506/sl.v14i3.4465

Abstract

This study examines key factors influencing guest satisfaction and dissatisfaction at Sheraton Senggigi Beach Resort (SSBR) based on online reviews, comparing high-rated (5-Star and 4-Star) and low-rated (3-Star, 2-Star, and 1-Star) reviews to identify aspects driving positive and negative guest perceptions. A content analysis was conducted on 1,921 English-language reviews from TripAdvisor spanning 2005 to 2024, with thematic analysis employed to uncover patterns in guest experiences. The findings reveal that positive reviews emphasize excellent service, well-maintained facilities, strategic location, and cleanliness as primary drivers of satisfaction, whereas negative reviews highlight outdated room conditions, inadequate service, and cleanliness issues as major sources of dissatisfaction. This study offers a unique comparative analysis of guest reviews, contributing to the academic literature by demonstrating how online reviews can be leveraged to understand guest experiences at luxury hotels while addressing gaps in research on rating-based review differences. 
Uncovering Guests’ Satisfaction and Dissatisfaction Through Tripadvisor Reviews: Evidence From Sheraton Senggigi Beach Resort Sukmana, Febrian Humaidi; Maryanti, Sri
SENTRALISASI Vol. 14 No. 3 (2025): September
Publisher : Universitas Muhammadiyah Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33506/sl.v14i3.4465

Abstract

This study examines key factors influencing guest satisfaction and dissatisfaction at Sheraton Senggigi Beach Resort (SSBR) based on online reviews, comparing high-rated (5-Star and 4-Star) and low-rated (3-Star, 2-Star, and 1-Star) reviews to identify aspects driving positive and negative guest perceptions. A content analysis was conducted on 1,921 English-language reviews from TripAdvisor spanning 2005 to 2024, with thematic analysis employed to uncover patterns in guest experiences. The findings reveal that positive reviews emphasize excellent service, well-maintained facilities, strategic location, and cleanliness as primary drivers of satisfaction, whereas negative reviews highlight outdated room conditions, inadequate service, and cleanliness issues as major sources of dissatisfaction. This study offers a unique comparative analysis of guest reviews, contributing to the academic literature by demonstrating how online reviews can be leveraged to understand guest experiences at luxury hotels while addressing gaps in research on rating-based review differences. 
Co-Authors Abdurrazak Ahmat Setiawan Andrayana, Gina Artami, Ida Ayu Ketut Dayani, Rahman Dwi Martini Eka Mayani Eka Putri, Sinta Widhayani Faezal Faezal Fajri, Lalu Moh. Nazar Hamdi Hamdi I Gusti Agung Arista Pradnyani I Gusti Agung Arista Pradnyani, I Gusti Agung Arista I Gusti Ayu Oka Netrawati Ihwandi Ihwandi Khairunnisah, Noni Antika Kisman Kisman Meysahrani, Winia Netrawati, I Gusti Ayu Oka Rahayu, Nila Rispawati, Dewi Sri Maryanti Sri Maryanti Sri Maryanti Sri Maryanti Suharti Suharti Suprayanti Martia Dewi, Suprayanti Martia Wiliyani, Siti