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All Journal JURNAL KEBANGSAAN EKSPANSI Ekonis : Jurnal Ekonomi dan Bisnis Jurnal Mesin Sains Terapan
Hamdani, Hamdani
Politeknik Negeri Lhokseumawe
Automotive Engineering Control & Systems Engineering Economics, Econometrics & Finance Materials Science & Nanotechnology Mechanical Engineering

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Journal : EKSPANSI

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DAMPAK KUALITAS LAYANAN DAN NILAI NASABAH TERHADAP KEPUASAN NASABAH PERBANKAN SYARIAH Hamdani Hamdani
Ekspansi: Jurnal Ekonomi, Keuangan, Perbankan, dan Akuntansi Vol 11 No 1 (2019)
Publisher : Jurusan Akuntansi Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/ekspansi.v11i1.1329

Abstract

Abstract: This research refers to studying service quality and customer value towards customer satisfaction in Islamic banking with a case study in PT Bank Syariah Mandiri Lhokseumawe Branch. The data used in this study are primary data through interviews using a questionnaire. The sample in this study was accidental sampling. The research method used is qualitative and quantitative methods, with multiple linear regression analysis. The results released by simultaneous shows, service quality and customer value have a positive and significant influence on customer satisfaction. While the results of the study indicate that, service quality has a positive and significant effect on customer satisfaction, the customer value also has a positive and significant influence on customer satisfaction. From the variable Quality of service and value of customers that are just the same as partial to customer satisfaction in Islamic banking. This research can be used as an evaluation and input for the management of a special sharia banking company, PT Bank Syariah Mandiri, Lhokseumawe Branch, to always improve service quality and value customers receive customers satisfied with services and benefits obtained or obtained by customers. Keywords: Service Quality, Customer Value, Customer Satisfaction
INFLASI, TINGKAT SUKU BUNGA, DAN KONSUMSI DI PROVINSI ACEH Hakim Muttaqim; Hamdani Hamdani; Dasmi Husin
Ekspansi: Jurnal Ekonomi, Keuangan, Perbankan, dan Akuntansi Vol 11 No 2 (2019): Jurnal Ekspansi November 2019
Publisher : Jurusan Akuntansi Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/ekspansi.v11i2.1627

Abstract

This study aims to look at the effect of inflation and interest rates on public consumption in Aceh province in the long term and short term with the data used are annual data from the above variables starting from 1996 to 2015. The method used is Error Correction Models ( ECM). The results of data analysis in this study using Software Eviews 7 shows that inflation has a significant effect on people's consumption in Aceh Province in the long term and short term, while interest rates only affect the long term.
Co-Authors Abdul Karim Ahmad Zarkasyi Ariefin Ariefin Aura Humayrah BAYHAQI BAYHAQI Darmein Darmein Dasmi Husin Dedi Rizaldi Edi Saputra Fany Dasari Feri Aulia Hakim Muttaqim Indra Mawardi Jenne Syarif Jufriadi Jufriadi Lianti Lianti M Nur Hubaizah Haris Mizan Mizan Mohd. Arkadius Muhammad Riphaldi Nursyidah Rahmi Raihan Raja Zulkarnaini Rusydi Rusydi Said Herry Syafrizal Sariyusda, Sariyusda Zaini Zaini Zulfikar Zulfikar