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All Journal EGALITA Professional : Jurnal Komunikasi dan Administrasi Publik Jurnal Ilmiah Ilmu Pemerintahan Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Journal of Research in Social Science and Humanities Indonesian Journal of Social Science Research WIDYANATA Jurnal Pengabdian Pada Masyarakat Multazam : Jurnal Manajemen Haji dan Umrah
Abdul Aziz Zulhakim
Universitas Bengkulu
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ANALYSIS OF HAJJ SERVICES FOR THE ELDERLY IN BENGKULU CITY Jannah, Syifaul; Aziz Zulhakim, Abdul; Pratikno Ramadhan, Adityo
Multazam : Jurnal Manajemen Haji dan Umrah Vol. 5 No. 1 (2025): Multazam: Jurnal Manajemen Haji dan Umrah
Publisher : Institut Agama Islam Negeri Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32332/multazam.v5i1.9747

Abstract

This study aims to analyze the implementation of elderly-friendly Hajj services in Bengkulu City, Indonesia, where in 2023, out of 1,636 prospective pilgrims, 780 (48%) of them are elderly, of which 312 are from Bengkulu City. This research uses a qualitative descriptive method using Zeithaml's service quality framework which includes five dimensions namely tangible, reliability, responsiveness, assurance, and empathy. Data were collected through observation, interviews, and document analysis with eight key informants selected by purposive sampling, namely six elderly pilgrims from the 2023 Hajj season and two Hajj officers from Bengkulu City. This research uses content analysis through the stages of reduction, presentation, and conclusion. The research findings show that while the accommodation facilities are generally adequate with features such as proper toilet seats and regular maintenance, they still face challenges with the limited availability of toilets suitable for the elderly. The reliability dimension showed strength through the implementation of a comprehensive staff training program and 24-hour support. However, the empathy dimension shows glaring gaps, especially in terms of the lack of staff initiative in providing personalized attention to elderly congregants, except in high-risk cases. The study concludes that while the framework for elderly-friendly Hajj services is in place, its implementation requires better integration of service quality principles, especially in the areas of physical infrastructure and empathic service provision. Key recommendations include improving the accessibility of public facilities through coordination with Saudi Arabian authorities and the establishment of special elderly service teams at the central, provincial, and district/city levels.
Konstruksi Kinerja 100 Hari Pertama Pemerintah Daerah: Implementasi Kebijakan Revitalisasi Pasar di Kota Bengkulu Zulhakim, Abdul Aziz
JIIP: Jurnal Ilmiah Ilmu Pemerintahan Vol 10, No 2 (2025): Jurnal Ilmiah Ilmu Pemerintahan (JIIP)
Publisher : Program Studi Sarjana (S1) Ilmu Pemerintahan, FISIP, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jiip.v10i2.28560

Abstract

Penelitian ini bertujuan menganalisis bagaimana implementasi kebijakan revitalisasi pasar dalam periode 100 hari pertama kepemimpinan Walikota dan Wakil Walikota Kota Bengkulu terpilih, yang berfungsi sebagai instrumen konstruksi kinerja pemerintahan daerah di Kota Bengkulu. Kerangka teoritis mengintegrasikan teori konstruksi kinerja dari Hood, teori implementasi kebijakan Sabatier-Mazmanian, dan konsep legitimasi Weber. Metode penelitian menggunakan pendekatan kualitatif dengan studi kasus, mengumpulkan data melalui wawancara mendalam dengan stakeholder kunci, observasi lapangan, dan analisis dokumen. Temuan menunjukkan bahwa implementasi revitalisasi empat pasar utama mencerminkan strategi konstruksi kinerja yang mengintegrasikan dimensi teknis, simbolik, dan komunikatif. Konfigurasi aktor yang heterogen dengan kepentingan berbeda memerlukan manajemen koalisi multistakeholder yang kompleks. Penetapan target 100 hari berfungsi sebagai instrumen komunikasi politik yang menciptakan ekspektasi publik dan mengukur komitmen pemerintahan baru. Konstruksi kinerja berhasil membangun legitimasi berbasis performa melalui pencapaian target teknis yang visible, namun menghadapi tantangan keberlanjutan karena keterbatasan waktu implementasi dan kompleksitas koordinasi stakeholder. Penelitianmenyimpulkan bahwa konstruksi kinerja pemerintahan daerah memerlukan keseimbangan antara pencapaian cepat untuk legitimasi dan investasi strategis untuk transformasi sistemik jangka panjang.
Co-Authors Adityaprastio, A. Ashary, Amin Shody Hakim, Abdul Hamid Is Susanti Jannah, Syifaul Khalid Haikal Hosali, Muhammad Nugroho, Mohammad Nur Dita Prantika, Agustin Ramadhan, Adityo Pratikno Simanjuntak, Elsa Trifena S. Suharto, Sugeng Syafitri, Ezi Titiek Kartika Hendrastiti, Titiek Kartika Yogopiyatno, Jatmiko Yogopriyatno, Jatmiko