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All Journal Jurnal Manajemen Bisnis Martabe : Jurnal Pengabdian Kepada Masyarakat IKRA-ITH EKONOMIKA Jurnal Ekonomi Jurnal Ilmiah Multidisiplin Indonesia Global Insights in Management and Economic Research Pundimaswid
Lapiti Gokmatua Sagala
STIE IBMI Medan
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Physics Social Sciences

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Pengaruh Kualitas Pelayanan dan Kepemimpinan Terhadap Kepuasan Masyarakat pada Kantor Kelurahan Labuhan Bilik, Kecamatan Panai Tengah Herna Yunita; Lapiti Gokmatua Sagala; Siti Junaidah Hasibuan
IKRAITH-EKONOMIKA Vol. 8 No. 3 (2025): IKRAITH-EKONOMIKA Vol 8 No 3 November 2025
Publisher : Universitas Persada Indonesia YAI

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Penelitian ini bertujuan menganalisis pengaruh kualitas pelayanan dan kepemimpinan terhadapkepuasan masyarakat di Kantor Kelurahan Labuhan Bilik, Kecamatan Panai Tengah.Permasalahan utama adalah rendahnya kualitas pelayanan, kepemimpinan yang kurang efektif,serta rendahnya kepuasan masyarakat. Penelitian ini menggunakan metode kuantitatif denganpopulasi seluruh masyarakat Kelurahan Labuhan Bilik sebanyak 3.498 orang. Sampel berjumlah98 responden ditentukan melalui teknik acak sederhana menggunakan rumus Slovin. Datadianalisis dengan regresi linier berganda menggunakan SPSS versi 25. Hasil penelitianmenunjukkan persamaan regresi Y = 2,895 + 0,234X1 + 0,321X2 + e, yang berarti kualitaspelayanan dan kepemimpinan secara simultan berpengaruh positif dan signifikan terhadapkepuasan masyarakat. Uji parsial menunjukkan kualitas pelayanan berpengaruh positif signifikandengan thitung = 3,994 > ttabel = 1,98827, sedangkan kepemimpinan juga berpengaruh positifsignifikan dengan thitung = 5,635 > ttabel = 1,98827. Uji simultan menghasilkan Fhitung =48,316 > Ftabel = 3,09, dengan koefisien determinasi (R²) sebesar 0,494. Hal ini menunjukkanbahwa 49,4% kepuasan masyarakat dipengaruhi oleh kualitas pelayanan dan kepemimpinan,sedangkan 50,6% dipengaruhi faktor lain di luar model penelitian.
BICARA PROFESIONAL DI DUNIA KERJA: TEKNIK WAWANCARA DAN KOMUNIKASI CERDAS UNTUK SISWA LPK SAKURA Irwan Nopian Sinaga; Evi Novalin Bako; Lapiti Gokmatua Sagala
Publikasi Kegiatan Pengabdian Masyarakat Widya Vol. 4 No. 2 (2025): Vol 4 No 2 (2025)
Publisher : Akademi Manajemen Informatika dan Komputer Widyaloka

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The Sakura Education Community Service Program (LPK Sakura Education) plays a strategic role in producing a skilled, industry-ready workforce. To maximize students' technical potential, strengthening soft skills is essential, particularly in presenting their competencies during the job selection process. This Community Service Program (PKM) aims to strengthen students'job readiness through training in interview techniques and intelligent communication. The methods used included an explanation of professional communication theory, a strategic narrative development workshop using the STAR method, and a one-on-one interview role-play session. This activity was held on January 22, 2026, and was attended by 30 enthusiastic students. Evaluation results showed a 44% increase in the quality of their speech structure and a 43% increase in self-confidence. Through this training, students were able to align technical expertise with professional communication skills. This program successfully increased the marketability of LPK Sakura Education graduates, making them better prepared to compete in the global job market. Keywords: Human Resource Development, Interview Techniques, Job Readiness, LPK Sakura, Professional Communication.
Co-Authors Albert Albert Azwar Anas Manurung Bako, Evi Novalin Damai Sejahtera Ndruru Elyzabeth Wijaya Evi Denisa Hafni Cholida Nasution Hassim, Affendy Abu Herna Yunita Irwan Nopian Sinaga Maduma Sari Sagala Manik, Trisnawati Nurhasanah Nurhasanah Ramadhani, Laily Raymond Fransiscus Raymond Fransiscus SALMAN FARIS Siti Junaidah Hasibuan