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Journal : EDUCTUM: Journal Research

The influence of virtual try-on and online customer reviews on purchasing decisions for Azarine cosmetics on Shopee with consumer trust as a mediating variable Sartika, Aishvarya Hari Nurvindati; Suardana, Ida Bagus Raka
EDUCTUM: Journal Research Vol. 5 No. 1 (2026): Eductum: Journal Research
Publisher : Lembaga Riset Mutiara Akbar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/ejr.v5i1.1399

Abstract

This study aims to examine the influence of digital features, namely Virtual Try-On and Online Customer Review (OCR), on consumer trust and purchasing decisions for cosmetic products on the Shopee e-commerce platform. Using a quantitative approach with survey methods and statistical analysis, this study shows that Virtual Try-On significantly increases consumer trust, while its direct effect on purchasing decisions is not yet proven significant. OCR shows a very significant effect on trust, and trust positively mediates the effect of OCR on purchasing decisions. These results confirm that trust plays a crucial role in the consumer decision-making process, especially in the context of online shopping. These findings align with the Stimulus–Organism–Response (S-O-R) and Technology Acceptance Model (TAM) theoretical frameworks, which emphasize that digital experiences shape consumers' perceptions of trust and attitudes before ultimately deciding to purchase. Although the direct effect of both digital features is not yet statistically strong enough, their presence and role in building trust remain significant in driving purchasing decisions. The results provide an important contribution to the development of technology-based digital marketing strategies and emphasize the importance of increasing consumer trust through interactive features and customer reviews in enhancing the effectiveness of online promotions.
The influence of social media marketing and official websites on the decision to use offline travel agents through service quality at the Ray Fish Fast Cruises company Suardana, Ida Bagus Raka; Putri, Ni Kadek Amanda Maharani
EDUCTUM: Journal Research Vol. 5 No. 1 (2026): Eductum: Journal Research
Publisher : Lembaga Riset Mutiara Akbar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/ejr.v5i1.1400

Abstract

Advances in digital technology have revolutionized communication patterns and relationships between companies and their consumers, including in the tourism industry. Social media and official websites are now used by companies such as Ray Fish Fast Cruises to provide service information, promote products, and attract consumer interest. This study was conducted to analyze the influence of Social Media Marketing and Official Websites on Offline Travel Agent Usage Decisions through Service Quality. The results indicate that Social Media Marketing does not have a significant influence on Service Quality (p-value 0.775), while Official Websites have a positive and significant influence on Service Quality (p-value 0.000). Service Quality has a positive and significant impact on Usage Decisions (p-value 0.000). Social Media Marketing has a significant positive influence on Usage Decisions (p-value 0.000), while Official Websites have no significant influence on Usage Decisions (p-value 0.996).