Article Per Year (5 Year)
p-Index From 2021 - 2026
5.29
P-Index
This Author published in this journals
All Journal International Journal of Advances in Applied Sciences Jurnal Buana Informatika Jurnal Teknologi Informasi dan Ilmu Komputer Jurnal Informatika dan Teknik Elektro Terapan InComTech: Jurnal Telekomunikasi dan Komputer JATI (Jurnal Mahasiswa Teknik Informatika) JIKA (Jurnal Informatika) Jurnal Sistem Komputer dan Informatika (JSON) Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Teknologi Informatika dan Komputer Yumary: Jurnal Pengabdian kepada Masyarakat Journal of Applied Computer Science and Technology (JACOST) Jurnal Pendidikan dan Teknologi Indonesia Engineering, Mathematics and Computer Science Journal (EMACS) Nusantara Hasana Journal Jurnal Informatika Terpadu Jurnal Saintekom : Sains, Teknologi, Komputer dan Manajemen Jurnal Teknik Mesin, Industri, Elektro dan Informatika Jurnal Informatika Polinema (JIP) Jurnal Indonesia : Manajemen Informatika dan Komunikasi The Journal of Enhanced Studies in Informatics and Computer Applications Journal of Informatics and Advanced Computing International Journal of Computer Science and Information Technology Jati Emas (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat) Journal of World Future Medicine, Health and Nursing
Risqy Siwi Pradini
Institut Teknologi, Sains, Dan Kesehatan RS.DR. Soepraoen Kesdam V/BRW
Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Materials Science & Nanotechnology Mathematics Nursing Physics Public Health Social Sciences Other

Published : 41 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 41 Documents
Search

 1   2   3   4   5 
Analisis Kualitas Layanan Pindah Keluar pada SIAPEL–TEGAS menggunakan Metode E-Govqual dan Importance Performance Analysis Renny Octaviani; Risqy Siwi Pradini; Mochammad Anshori
Jurnal Teknik Mesin, Industri, Elektro dan Informatika Vol. 5 No. 3 (2026): Jurnal Teknik Mesin, Industri, Elektro dan Informatika
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jtmei.v5i3.6347

Abstract

The implementation of e-government is one form of utilization of information and communication technology in improving the effectiveness, efficiency, transparency, and quality of public services. One form of digital-based services implemented by the Population and Civil Registration Office of Malang City is SIAPEL–TEGAS which is used to facilitate online population administration services, especially resident transfer services. This study aims to analyze the quality of transfer services on SIAPEL–TEGAS using the E-GovQual and Importance Performance Analysis (IPA) methods. The study used a quantitative approach with data collection through distributing questionnaires to 38 respondents who used SIAPEL–TEGAS services. The dimensions used in the study include ease of use, trust, reliability, content and appearance of information, and citizen support. The results showed that the quality of SIAPEL–TEGAS services is generally in the good category with a suitability level value of 84.70%. The trust dimension obtained the highest performance value of 4.24, while the reliability dimension obtained the lowest performance value of 3.91. The results of the IPA analysis indicate that the top priority attributes for improvement are the system's accessibility to all residents of Malang City and the ease of understanding the service features. Therefore, service quality improvements need to focus on improving the system's reliability and usability to optimize SIAPEL–TEGAS service quality and meet users’ expectations.
Co-Authors ACHMAD JAELANI RUSDI Agung Setia Budi, Agung Setia Agus Widodo Ahsanun Naseh Khudori Ali Hasan, Hildan Adisqi Alwan Prasetya Apriyani Puji Hastuti Bintang Pramudya Busatto Marilia Cantika Nur Previana Danis Rifa Nurqotimah Dinda Chesar Putri Ramadhani Dio Wahyu Saputra Dita Kurnia Rachmasari Fery Fajar, Muhammad Geraldo, Tostes Henokh Kristiawan Hilda Hilda Mujaddidah Hilda Nuzulul Mujaddidah Indra Dharma Wijaya Irnanda Septian Ika Putri Jenike Gracelya Noke Kurniawan, Ardhiles Wahyu M. Syauqi Haris Makhrus, Moh Ali Makhrus, Moh. Ali Marilia, Busatto Mawardi, Ade Bagus Mayang Anglingsari Putri, Mayang Anglingsari Mochammad Anshori Naufal Alif Vivaldi Nindynar Rikatsih Ningrum, Afifah Vera Ferencia Fitria Novelia Puspita Nugroho Teguh Yuono Prasetya, Alwan Putri Salsabila, Dhea Putri, Irnanda Septian Ika Putriana, Rena Rahmania Ambarika Renny Octaviani Rika, Faurika Riski Lestari Roesardhyati, Ratna Salsabila, Dhea Putri Saputra, Dio Wahyu Saputra, Zainal Setia Budi, Agung Shaktyanti, Frenchyani Anggi Tostes Geraldo Trihapningsari , Denisha Trihapningsari Wahyu Tejakusuma, Wahyu Wisam Syahputra, Kelvin