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All Journal FIAT JUSTISIA: Jurnal Ilmu Hukum Jurnal BONOROWO Yustitiabelen International Journal of Artificial Intelligence Research Legal Standing : Jurnal Ilmu Hukum AL-Ishlah : Jurnal Ilmiah Hukum Jurnal Indonesia Sosial Teknologi Rechtsnormen: Journal of Law
Dewi, Retno Sari
Universitas Tulungagung
Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Consumer Legal Protection in Telecommunication: Doctrinal and Comparative Insights from Indonesia and Spain Anggreany Arief; Asriati Asriati; Sahban Sahban; Retno Sari Dewi; Antonio Gutiérrez-Pozo
Fiat Justisia: Jurnal Ilmu Hukum Vol. 20 No. 2 (2026)
Publisher : Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25041/fiatjustisia.v20no2.5050

Abstract

Digital transformation has turned telecommunications into essential infrastructure for social and economic life. This shift creates legal challenges, including consumer inequality, opaque electronic contracts, data protection risks, and ineffective dispute resolution. This study compares telecommunications consumer protection frameworks in Indonesia and Spain, focusing on regulatory effectiveness, supervisory institutions, and consumer rights in the digital era. Using doctrinal and comparative analysis, it examines national legislation, legal instruments of the European Union, and reports from telecommunications regulators. The findings show that Spain has developed a more integrated and adaptive system through regulatory harmonization, particularly in contract transparency, data protection, and enforcement of provider obligations. Indonesia still faces institutional fragmentation, weaker enforcement, and slower regulatory adaptation to technological change. Strengthening protection in Indonesia requires reforms focused on digital rights, independent oversight, and efficient dispute resolution. These findings contribute to digital consumer protection scholarship and offer policy guidance for technology-driven economies..
The Influence of Consumer Protection Policies on the Business Practices of E-commerce Companies: Case Studies in Online Markets Loso Judijanto; Muhamad Taufik; Retno Sari Dewi; Syamsuddin Nur; Deng Jiao
Rechtsnormen: Journal of Law Vol. 2 No. 2 (2024)
Publisher : Yayasan Adra Karima Hubbi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55849/rjl.v2i2.980

Abstract

Background. The background of this research is driven by the rapid growth of the e-commerce industry, which has changed the business environment around the world. In this situation, consumer protection policies play an important role in regulating the business practices of e-commerce companies to protect the interests of consumers. However, it is possible that the implementation of such policies is not consistent or effective, raising questions about their actual influence on the business practices of e-commerce companies. Purpose. This research aims to thoroughly study how consumer protection policies affect the business practices of e-commerce companies, with a focus on case studies in online marketplaces. It is hoped that this research will gain a better understanding of the extent to which consumer protection policies encourage e-commerce companies to implement responsible and transparent business practices. Method. Primary data were collected through interviews or surveys with e-commerce companies operating in the online marketplaces selected as case studies. To support the results from primary data, secondary data, such as policy documents and company activity reports, were also analysed. Qualitative and quantitative analyses were conducted to find patterns and relationships between consumer protection policies and business practices of e-commerce companies. Results. Studies show that consumer protection policies influence the business practices of e-commerce companies in online marketplaces. Companies that follow these policies tend to implement more ethical business practices, such as ensuring clear product information, return policies, and handling consumer complaints. Conclusion. This research shows that the implementation and enforcement of consumer protection policies are critical to improving the business practices of e-commerce companies. E-commerce companies can build strong consumer trust, strengthen brand image, and guarantee sustainable growth in this competitive industry in the long run.
Co-Authors Anang Sugeng Cahyono, Anang Sugeng Anggreany Arief Antonio Gutiérrez-Pozo Asriati Asriati David Budi Laksono Deng Jiao Eko S , Bambang Slamet Erma Purwati Intan Permata Sari Loso Judijanto Muhamad Taufik Rudi Rusiyanto Sahban Sahban Siswidiyanto Siswidiyanto Soesilo Zauhar Surjanti, Surjanti Syamsuddin Nur Tiwuk Puji Hariyanti Tjahjanulin Domai Widowati, Widowati Yudi Setiyono