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All Journal Cetta: Jurnal Ilmu Pendidikan Jurnal Teknologi Informasi dan Pendidikan Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal Pustaka Mitra : Pusat Akses Kajian Mengabdi Terhadap Masyarakat International Review of Practical Innovation, Technology and Green Energy (IRPITAGE) Journal of Multidimensional Management
Hermansyah
Universitas Negeri Padang
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Journal : Journal of Multidimensional Management

 1 
The Influence of Hotel Facilities and Service Quality on Guest Satisfaction at Fave Hotel Olo Padang Aurellia, Muthia; Hermansyah
Journal of Multidimensional Management Vol. 2 No. 1 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i1.20

Abstract

This study aims to examine the influence of hotel facilities and service quality on guest satisfaction at Fave Hotel Olo Padang, a prominent hospitality provider in West Sumatra, Indonesia. Utilizing a quantitative approach with a causal-associative research design, data were collected through a structured questionnaire administered to 140 guests who had stayed at the hotel. The research instrument was developed based on established indicators for each variable and validated prior to data collection. Multiple linear regression analysis was conducted using SPSS version 30. The findings reveal that while service quality has a statistically significant and positive impact on guest satisfaction (β = 0.694, p < 0.001), hotel facilities do not demonstrate a significant effect (β = -0.029, p = 0.430). However, the joint analysis using the F-test indicates that both hotel facilities and service quality together significantly influence guest satisfaction (F = 808.268, p < 0.001), explaining a substantial portion of the variance. These results suggest that although guests value the tangible aspects of the hotel environment, it is the quality of interpersonal service interactions—such as responsiveness, empathy, and reliability—that predominantly shapes their satisfaction. The study contributes to hospitality management literature by reinforcing the pivotal role of service excellence in fostering guest satisfaction, especially in mid-range hotels. Practical implications are offered for hotel managers to prioritize staff training and customer experience strategies over mere investment in physical infrastructure.
The Influence of Work Discipline and Work-Life Balance on Employee Productivity at Aston Batam Hotel & Residence Akmal Rismaulana; Hermansyah
Journal of Multidimensional Management Vol. 2 No. 1 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i1.22

Abstract

This study investigates the effect of work discipline and work-life balance on employee productivity within the hospitality industry, specifically at Aston Batam Hotel & Residence. Employing a quantitative, causal-associative design, data were collected from 102 employees using structured questionnaires and analyzed through multiple linear regression. The findings reveal that both work discipline and work-life balance exert a statistically significant and positive influence on employee productivity (p < 0.001). Furthermore, the model explains 71.9% of the variance in productivity, indicating a substantial combined effect. The results underscore the importance of structured discipline management and balanced work-life practices in enhancing performance outcomes in hotel operations. Practical implications include the need for reinforced supervision, flexible scheduling, and employee well-being programs to foster sustainable productivity improvements
Assessing the Impact of Communication and Motivation on Employee Productivity: A Case Study of Turi Beach Resort, Batam Aryo Dwi Prayogo; Hermansyah
Journal of Multidimensional Management Vol. 2 No. 1 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i1.28

Abstract

This study investigates the effect of communication and motivation on employee productivity within the hospitality industry, using Turi Beach Resort in Batam, Indonesia, as a case context. The research was driven by the operational challenges faced in resort environments, particularly those related to internal coordination and fluctuating work intensity. A quantitative approach with a causal-associative design was adopted, and data were collected through structured questionnaires from a sample of 147 employees. Multiple linear regression analysis was employed to examine the individual and combined effects of the variables. The results indicate that both communication (β = 0.307, p = 0.001) and motivation (β = 0.438, p = 0.000) significantly and positively influence employee productivity. Moreover, the model passed all classical assumption tests, confirming its statistical robustness. These findings highlight the strategic importance of internal communication in fostering clarity and coordination, and of intrinsic motivation in driving consistent employee performance. The study contributes to the human resource management literature by emphasizing the dual role of communication and motivation as complementary drivers of productivity in high-contact service industries. Managerial implications suggest the need for structured communication systems and motivation-enhancing policies to improve organizational outcomes.
The Influence of Awareness and Communication on Occupational Safety and Health at Pangeran Beach Hotel Padang Revayani, Amara; Hermansyah
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.31

Abstract

This study investigates the influence of awareness and communication on occupational safety and health (OSH) among employees at Pangeran Beach Hotel Padang. Using a quantitative approach, data were collected through questionnaires distributed to 108 employees and analyzed using multiple linear regression with SPSS version 26.0. The results reveal that both awareness and communication have a positive and significant effect on OSH, both individually and simultaneously. Awareness positively contributes to employees’ adherence to safety procedures, while effective communication enhances the dissemination and understanding of safety information across organizational levels. Together, these variables explain 29.2% of the variance in OSH, indicating that other factors such as work environment, safety culture, and personal protective equipment usage may also play substantial roles. These findings highlight the importance of integrating awareness-building initiatives with effective communication strategies to foster a sustainable safety culture in the hospitality industry
The Influence of Service Quality and Location on Repurchase Intention at Natra Bintan, A Tribute Portfolio Resort Rabby Dwi Yendri; Hermansyah
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.44

Abstract

This study investigates the influence of service quality and location on repurchase intention among guests at Natra Bintan, a Tribute Portfolio Resort, in the Riau Islands, Indonesia—a region experiencing rapid tourism growth and intensifying hospitality competition. Employing a quantitative research design with a causal-associative approach, data were collected through a purposive sampling technique from 175 respondents using a structured, closed-ended questionnaire measured on a five-point Likert scale. Validity and reliability tests confirmed that all measurement items were valid and internally consistent, while classical assumption tests verified that the regression model met normality, heteroscedasticity, and multicollinearity requirements. Multiple linear regression analysis revealed that service quality (β = 0.450, p < 0.001) and location (β = 0.108, p = 0.002) both have positive and statistically significant effects on repurchase intention, with service quality identified as the stronger predictor. Simultaneously, both variables explain 32.7% of the variance in repurchase intention, indicating the importance of enhancing service excellence and leveraging strategic location to sustain guest loyalty. The findings contribute to hospitality literature by reinforcing the dual role of service performance and locational attributes in shaping behavioral intentions and offer practical implications for resort managers to integrate operational service improvement with destination accessibility strategies to maintain competitive advantage.
Co-Authors Adril Kudri Akbar, Fuad Akmal Rismaulana Amelia, Putri Andre Saprilla Aryo Dwi Prayogo Aurellia, Muthia Azmen Kahar Azzahra, Annisa Salsa Fathra, Syahhid Adil Fernandes, Atman Lucky Habibbullah, Habibbullah Hafiz Ikhsan Hayati, Dina Khaira Khairun Nisa Mairetno, Assyfa Qalbi Munawwarah, Indah Novi Hendri Adi Ovili Agnesia Putri, Salsabilla Dwi Rabby Dwi Yendri Rahmatullah, Afrizen Randrianirina Leonel Juliano Retnaningtyas Susanti Revayani, Amara Ridho Ryswaldi Rizkiana, Dylla Rosy Witrin Safarudin, Muhamad Sigid Sakinah, Ummi Saladin, Khairani Santi, Yelfi Dwi Saputri, Reza Mai Sati, Nores Vista Lara SERLI NOVITA SARI Shalama Qoalam Tiara Anggraini Virna, Lira Vischa Mansyera Pratama Yolanda Febriani Naserd Yuliana Yuliana Yunesman Yunesman Zamri, Nikita Aulia